Job Vacancies at Bolton White Hotels & Apartments

Job Description

• To be totally guest focused by consistently delivering excellent guest service with an informed, friendly and effective approach.
• To ensure at all times a high standard of cleanliness, maintenance and safety. To encourage a friendly and professional atmosphere and ensure that all members are properly guided and supervised at all times.
• To promote the Company Mission Statement through continual demonstration of the Personality.

Responsibilities

• To ensure opening procedures are carried out with specific emphasis on checking cleanliness, maintenance and safety of all equipment.
• To ensure closing procedures are carried out with specific emphasis on checking all security and cleanliness aspects.
• To be fully aware of Reception and Gymnasium, Pool, Sauna, Steam, Solarium, safe operating procedures and ensure that these are adhered to at all times.
• To be involved in running courses and taking training to meet the demands of Leisure Club users.
• To instruct classes as and when required.
• To oversee the control of the daily takings throughout the day. This to include finishing each day by recording all monies taken on Daily Sheet.
• To ensure that any problems, breakdowns etc. are reported to the F&B Manager and promptly rectified in order that our level of guest care remains high.
• To ensure that all takings are deposited with the Hotel Reception, and signed for.
• To be responsible for the supervision and safety of guests and members of the Leisure Club in accordance with Club/Company procedures and Health & Safety regulations.
• To understand and operate the Leisure Club Reception computer, ensuring usage by both members and guests is properly controlled and efficiently recorded.
• To understand and operate Daily Booking Sheets. To administer all revenue generated within the Leisure Club.
• To be responsible for the cleanliness of the Leisure Club at all times in accordance with Leisure Club/Company procedures and Health and Safety regulations.
• To operate all bookings for Solarium/Fitness Testing/Lessons/Classes/Aqua Classes/Aerobics etc. and to ensure that the Reception Desk is run efficiently and that all persons entering the Leisure Club are correctly registered, e.g. as members, guests or non-members.
• To make regular checks on the stock of towels, tissues, soap, toilet paper etc. and to ensure adequate stock is available at all times. To always ensure that there are adequate supplies of general cleaning materials, paper towels, toilet rolls, cleaning fluid for sunbed and tokens for business requirements.
• To be responsible for the smooth operation of the Leisure Club whilst on duty, carrying out regular tests on the swimming pool and Jacuzzi and to take immediate action should the results of these tests pose any danger to users. To check all areas of the Club on an ongoing basis throughout the day.
• To ensure that the Leisure Club is opened and closed at the published times and is run in accordance with prescribed Company standards when on duty.
• To be aware of, and strictly observe safe and hygienic working practices in order to satisfy Health and Safety at Work and other legislation.
• To be able to sell memberships to potential members, using the established sales procedure.
• To be constantly aware of opportunities to promote the Leisure Club through all sales outlets and also in the local community.
• To conform at all times to Company image and standards by wearing the uniform provided.
• To assist in all social activities and promotions and to ensure that they are well organized and efficiently carried out.
• To be aware of the importance of the gymnasium area as a focal point for communication and relating with members, ensuring that they are enjoying their workouts which in turn will lead to referral and the overall success of the Leisure Club.
• To consistently deliver superior guest service through our Guest Service Programme
• To attend training when required.
• To be fully aware of and adhere to Health and Safety and fire procedures.
• To strictly adhere to all security procedures laid down.
• To be fully aware of and comply with hotel and company rules and regulations as identified in the team member handbook.

Qualifications

• Qualifications are an important aspect of being a fitness instructor, both for securing employment and ensuring safe practice.
• A minimum of A-level in Physical Education and Sports Studies and then a specific university degree (BSc) in Sports Studies, Health and Fitness Management, Sports Science and other related subjects.
• At least Two years working experience in similar position in the hospitality industry.

Skills & Attribute:

• Personal motivation to keep fit and the ability to motivate others to do the same
• Patience and the ability to explain things clearly
• Understanding of lifestyle, diet and the human body
• Awareness of safety and good working practices
• Excellent communication and interpersonal skills

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Job Role Summary

• To deliver a varied, fun, safe, and beneficial fitness programme to all guests of varying ability according to Hospitality’s standards and procedures.

Key Responsibilities and Tasks

• Present a professional appearance and attitude at all times, and maintains an excellent standard of customer service.
• Provide a fitness programme which caters for all guests (children and adults), incorporating group classes and personal training sessions.
• Deliver a wide variety of group sessions specifically tailored to the industry environment.
• Effectively demonstrate techniques and methods of participation and offer alternatives during classes to accommodate varying levels of fitness.
• Promote the fitness programme and actively aim to increase participation.
• Ensure health and safety is to the highest standard and that guests are advised on the effective and safe use of all equipment.
• Take personal responsibility for the maintenance, repair and security of Hotel’s equipment and the satisfactory appearance of Neilson sites to ensure the meeting of guest expectations.
• Work independently to set up, pack up, and proactively provide assistance to all guests using the fitness equipment each day.
• To practically help with the set up of the centre at the start of the season and the pack down of the resort at the end of the season.
• Help organize and host social events, deliver briefings and generally interact with guests at all times.
• Be prepared to move between different location within the city according to operational needs of the business
• Be flexible in your job role and willing to assist in all other duties, within reason, as requested by your manager
• Responsible cleaning and maintaining the pool

Personal Specification Qualifications and Experience

• Gym Instructor qualification First Aid certificate will be an added advantage.
• Educated to GCSE standard (Advance educational qualification in Physical Education will be an added)
• Experience of delivering a variety of exercise classes.
• Previous customer service experience

Knowledge, Skills and Abilities Required:

• Ability to deliver fun, varied, safe and beneficial fitness sessions.
• Knowledge of current fitness industry developments.
• Knowledge of emergency First Aid procedures and the ability to react calmly, quickly, and effectively in emergency situations.
• Knowledge to be able to plan and advise on guest fitness development and lifestyle programmes.
• Ability to effectively communicate with guests of all ages, management, and other staff.
• Able to work independently and on own initiative.
• Ability to work well within a team and maintain effective working relationships.
• Presentation Clean and tidy appearance.

Personal Qualities:

• Approachable
• Welcoming
• Friendly and enthusiastic.
• Self-motivated.
• Flexible.
• Punctual

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Job Summary

• Communicate with guests, other employees, or departments to ensure guest needs are met.
• Respond to and try to fulfill any special banquet event arrangements.
• Ensure Set up banquet area/room, cleanliness and proper set up of furniture/equipment.
• Inspect and maintain table set-ups for cleanliness, neatness and agreement with group requirements and company standards, and resolve any problems.
• Document pertinent information in appropriate department logbook.
• Develop and maintain positive working relationships with others, and support team to reach common goals.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
• Ensure uniform and personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Ensure adherence to quality expectations and standards.
• Stand, or walk for an extended period of time.

Requirements

• Candidate must possess a Degree in Catering and Hotel Management.
• Minimum of 3 years work experience in that capacity

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Job Description

• Maintains and enhances the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.

Responsibilities

• Maintains the work structure by updating job requirements and job descriptions for all positions.
• Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.
• Prepares employees for assignments by establishing and conducting orientation and training programs.
• Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.
• Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.
• Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings.
• Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.
• Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records.
• Completes human resource operational requirements by scheduling and assigning employees; following up on work results.
• Maintains human resource staff by recruiting, selecting, orienting, and training employees.
• Maintains human resource staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.
• Contributes to team effort by accomplishing related results as needed.

Qualifications

• A minimum of first Degree is required.
• A Master Degree will be an added advantage.
• At least a minimum Four years working experience in the position

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Job Description

• Developing and implementing creative marketing strategies that will make an impact, support the Hotel and drive sales

Duties & Responsibilities

• Promote the corporate imagine of the Hotel
• To liaise and building relationships profitable business relationship. Externally, this could be with guest, corporate bodies, Government agencies and departments. Internally this could mean different related and supporting departments.
• To contribute to the strategic planning of an annual or long term marketing plan to drive forward agreed company objectives.
• To budget manage and indentify advertising opportunities
• To building and maintaining profitable clientele
• To write and distributing business proposals to potential clients
• To manage the production of marketing materials, including leaflets, posters and flyers. This can involve writing and proofreading copy, and liaising with designers and printers;
• To arrange for the effective distribution of marketing materials
• To maintain, build and update clientele databases
• To organize and attend events and exhibitions for the purpose of building potential clientele base
• Managing of events
• To carry out market research and customer surveys to assess demand, brand positioning and awareness
• To evaluate marketing campaigns
• To carry out sales and following up on guest feedback and experience
• To monitor competitor activity
• To support the marketing manager, and other colleagues

Be able to demonstrate:

• Sales and marketing abilities
• Excellent communication skills
• Excellent bargaining and negotiation skills
• Good knowledge of hospitality industry product and services
• Excellent organizational and prioritization skills
• High levels of creativity
• Strong verbal and written communication skills
• Good levels of numeracy
• Experience of Microsoft Word and Excel
• Good personality and charming is important to represent on behalf of hotel management
• A clear understanding of the brand you are to work on
• Proven marketing, sales and promotions experience in hospitality industry will be an added advantage
• An understanding of online marketing

Educational Qualification

• A minimum of HND in Sales and Marketing or any relevant field
• At least four years working experience in similar position

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Skills/Qualifications

• A General Education Degree or vocational training certificate in Mechanical, Plumbing, Architectural or Electronics fields with two to five years practical and theoretical experience in maintenance.
• Maintenance officer will be expected to exhibit mastery of a minimum of three of the trade skills like electronic systems and controls, mechanical, kitchen equipment, refrigeration and general building management.
• Five years active and practical working experience in a similar position
• Not more than 45 years of age and in excellent health
• Capable of achieving set targets without supervision
• Must exhibit exemplary leadership at all times
• Good communication skills

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Job Summary

• Ensure staff is working together as a team to ensure optimum service and that guest needs are met.
• Complete scheduled inventories and stock and requisition necessary supplies.
• Monitor dining rooms for seating availability, service, safety, and well being of guests.
• Complete work orders for maintenance repairs.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Ensure uniform and personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Stand or walk for an extended period of time.

Requirement

• At least 3 years of the same role in a reputable organization.

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Job Summary

• Areas of responsibility include Restaurants/Bars and Room Service, if applicable.
•  Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods.
• Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility.
• Determines training needed to accomplish goals, then implements plan.

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Responsibilities

• The primary duty of a hotel Maintenance Manager is to ensure the smooth daily operation and guest appeal of the hotel.
• Within the hotel, Maintenance Manager may direct the maintenance staff on small repairs, such as patching drywall, fixing faulty wiring, or unclogging drains.
• Additionally, hotel chief engineers may evaluate a staff member's cumulative performance, noting areas for improvement.
• Lastly, hotel Maintenance Manager budget material and labor expenses and submit these assessments to the hotel General manager.

Skills/Qualifications

• A General Education Degree or vocational training certificate in Mechanical, Plumbing, Architectural or Electronics fields with two to five years practical and theoretical experience in maintenance.
• Maintenance officer will be expected to exhibit mastery of a minimum of three of the trade skills like electronic systems and controls, mechanical, kitchen equipment, refrigeration and general building management.
• Five years active and practical working experience in a similar position
• Not more than 45 years of age and in excellent health
• Capable of achieving set targets without supervision
• Must exhibit exemplary leadership at all times
• Good communication skills