Job Opportunities at United Bank for Africa Plc (UBA)

Purpose

• As industry specialists, the primary purpose of the role is to greenlight credits in their Industry, applying their professional knowledge in the credit assessment prior to any approval.
• The role holder will also be expected to become Certified Senior Credit Officers following intensive Senior Credit Officer training programme which will place them in positions to grant approvals 

Roles and Responsibilities
The Industry Specialists will be responsible for the following:

• Development of Industry Studies which will include an identification of Target Market/RAAC for their specific Industries. This will highlight Key Risk Issues and appropriate Mitigants to guide marketing efforts.
• Assessment of credits in their specific area and identifying any structural weaknesses which must be mitigated before giving approval to proceed.
• Lead in project finance in the area of expertise to ensure all areas of ambiguity or uncertainty are addressed and adequately mitigated through structuring and other conditions.
• Train and mentor other staff to build a reservoir of expertise for the Group.

The Specialists will be from the following industries:

• Agric
• Aviation
• Construction
• Maritime
• Mining
• Power
• Oil & Gas
• Telecommunications
• Other Infrastructure projects.

Person Specification

• Minimum of 10 years’ experience in their Industry - either as a staff of one of the major Industry Leaders (preferably top 3) OR as a management consultant (in one of top 5 International Consulting Firms) OR as a Relationship Manager/Analyst in a reputable Bank (one of top 10% banks in the Banking Sector as determined by a reputable Industry rating agency).
• At least 5 years must have been at top management level (AGM in banking sector or equivalent).
• Must have demonstrated knowledge of the complexities of the Industry with verifiable and quantitative evidence e.g. participated in the execution of at least 5 major projects in the Industry etc.

Other Requirements:

• Membership of Professional Institution in Industry
• Professional Qualification 
• Experience across Africa/Internationally.

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Job Description

• We are looking to hire talented and experienced individuals with a minimum of 5 years' Profit Centre Manager experience to drive our personal banking, SME and consumer loan for all our branches across Nigeria.

Successful candidates will be a part of the core team set to:

• Deliver value to our customers
• Expand our current business/client portfolio
• Enhance our position in our chosen target markets
• Generate new sales revenues

Job Objective(s)

• To coordinate the activities of retail teams through effective relationship management to meet/surpass financial targets to drive the profit growth of the branch.

Responsibilities

• Ensure significant increase in market share within own region.
• Drive performance of the unit – liability generation and quality risk asset creation.
• Risk asset appraisal, disbursement and monitoring.
• Ensure effective relationship building and management with new and existing customers.
• Optimally exploit new and existing opportunities in the market.
• Drive the reactivation of all inactive/dormant accounts in the branch.
• Plan and implement marketing strategies to boost profit
• Supervise and coordinate the activities of account officers.
• Perform other related duties as assigned by the Business Manager.

Knowledge Required

• Basic knowledge of Accounting, Finance and Economics.
• Banking operations, policies and procedures.
• Good knowledge of the Bank’s products and services.
• Business development and acquisition.
• Marketing, Selling and Cross Selling.
• Knowledge of current business trends and CBN Regulatory laws.

Skills Required:

• Ability to evaluate needs of customers and determine what products or services would best serve those needs.
• Good interpersonal skills.
• Excellent Communications skills (written and oral).
• Marketing and Selling skills.
• Leadership and negotiation skills.
• Good Relationship management skills.
• Confident and must possess excellent networking skills.

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Job Description

• We are looking to hire candidates who have knowledge of banking operations and excellent marketing and selling skills with a minimum of 5 years’ Relationship Manager experience in all our branches across in Nigeria.

Successful candidates will be a part of the core team set to:

• Deliver value to our customers
• Expand our current business/client portfolio
• Enhance our position in our chosen target markets
• Generate new sales revenues.

Job Objective (s)

• To establish and maintain positive customer relationships towards the growth revenue for the bank.

 Responsibilities

• Approach customers with the aim of winning new business,
• Meet with existing customers to strengthen business relationships with a view to increase financial growth of the bank.
• Aggressively market the bank’s products to ensure favorable market response and optimum build-up of revenue.
• Follow up customers with dormant accounts, convince to resume dealings with the bank.
• Implement marketing strategies / programs laid out by the bank to boost profit.
• Listen to customer requirements and present appropriately to make a sale.
• Achieve set deposit targets / contributions by acquiring business / investment deals from private, public, individuals and corporates.
• Prepare documentation on the creation of risk assets to increase business office profitability.
• Sell / cross-sell and upsell the banks products.
• Market the brand.
• Perform other related duties as assigned by the business manager.

Skills Required:

• Ability to evaluate needs of customers, and determine what products or services would best serve those needs.
• Excellent communication skills - oral and written.
• Must be strong, tenacious and persuasive.
• Strong selling / marketing skills.
• Must be self-driven, and have a passion for marketing.
• Good relationship management skills.
• Confident and possess excellent networking skills.

Knowledge Required:

• Good knowledge of the products and services of the bank.
• Basic knowledge of finance, accounting and economics.
• Business development and acquisition.
• Banking operations, policies, and procedures.
• Excellent knowledge of selling / marketing.
• Knowledge of current business trends and CBN regulatory laws.

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Job Profile

• We are looking for Relationship Managers who have strong marketing and negotiation skills to manage our Asian clients in Corporate, Commercial, SME as well as Personal Banking.
• The ideal candidates must have at least 3 years’ experience in corporate banking or client relationship and must be fluent in either Mandarin, Hindi, Japanese and English.

Job Objective(s)

• Delivering Liability and Asset growth targets per portfolio.
• Grow the customer base to increase fees and commissions.
• Contribution to the business growth targets through increased customer transaction-activity and deepening of customer share of wallet.
• Direct responsibility for building your portfolio through disciplined calling, and strategic positioning of the bank to the customers in this segment through increased product set, appropriate pricing structures and deploying the right solutions in line with customer requirements.
• Profit maximization through new business opportunities from new and existing clients through various marketing and networking initiatives.
• Develop both professional and personal relationships to solidify relationships with existing clients and prospects.
• Working closely with internal partners to be the best for the customer. The role is closely aligned to Operations, Risk and Compliance. There are many interactions with these groups and this role requires the individual to play a leading role in this overall management function.

Roles & Responsibilities

• Prospecting for new corporate and high net worth clients and meeting set targets.
• Support other Relationship Managers handling Asian clients (Chinese, Indian, Japanese) in Corporate Banking, Commercial Banking, SME Banking as well as Personal Banking.
• Develop and implement business growth strategies for different clients/sectors for the bank.
• Actively manage existing clients including increasing wallet share.
• Participate in presentations to clients and marketing drives and other relationship management activities.
• Provide an interface between the bank, existing and prospective customers to maintain good customer relations to meet customer needs within the strategic objective of the bank.
• Prepare and submit credit proposals in conformity with credit policy guidelines and requirements in liaison with the Corporate Relationship Managers and to maintain a high standard of credit analysis.
• Ensure full understanding of client’s financial needs and all bank products and services.
• Regularly visit clients, make presentations and meetings with visit reports.
• High level negotiation to get new and additional business.
• Prepare various reports including customized client proposals according to client need.
• Coordinate with various departments like credit, treasury etc. for delivery of seamless service to client.
• Actively review and monitor competitor product offerings and monitor industry trends.

Qualifications

• Bachelor’s Degree in Finance, Marketing or other business-related field from a well-recognized institution.
• At least 3 years proven working experience in a corporate banking environment with exposure to credit analysis or client relationship environment with exposure to managing corporate clients.
• Fluency in either Mandarin, Hindi, Japanese and English.
• Other Professional courses will be an added advantage.

Key Knowledge Required:

• Good working knowledge of credit analysis.
• A sound understanding of cash – flow cycles pertaining to the industry being analysed.
• Good knowledge of cash management solutions and trade finance practices and procedures.
• A thorough knowledge of multi-level products available to business banking customers (features & benefits) and pricing structures.
• A good knowledge of competitor offerings and structures.
• A strong working knowledge of the terms and conditions of multiple legal entities (companies, close corporations, sole proprietorships etc.).

Skills and Competencies Required:

• Strong presentation and PowerPoint skills.
• Ability to work independently, consult and clarify where necessary and make informed and firm decisions.
• Excellent interpersonal skills, with the ability to establish and develop relationships.
• Must be pro-active, a self-starter and can anticipate and advice on strengths, weaknesses, opportunities and threats.
• Ability to work through teams, deliver high quality work within deadlines, and to meet team objectives.
• Excellent communication (oral and written) and negotiation skills.
• Strong numerical skills and financial acumen to analyse, evaluate and identify trends in complex consolidated financial statements, balance sheets and ratios.
• Seasoned banker with proven networks among Local Corporate, regional corporates as well as global corporates.
• Passionate, highly self - motivated, energetic and enthusiastic team player who is change oriented and customer focused.
• Demonstrate an ability to build and manage relationships and influence various stakeholders to deliver business.
• Networking skills with high level understanding of the financial sector needs for the different sectors of the economy.

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Candidate Profile

• We are looking for a candidate who is knowledgeable about website and online processes, employee lifecycle and the business.
• The ideal candidate must have strong business acumen, interpersonal, relationship management and analytical skills.
• He/she must be involved in developing and executing test plans for new and existing features, troubleshooting and verifying fixes for customer/user support issues, and running performance tests.

Roles & Responsibilities

• Inspect and ensure high quality is maintained throughout all website operations.
• Oversee the consistency of web and online applications through constant check of processes and outputs.
• Verify fixes for customer/user support issues.
• Ensure documentation for all required tests and activities are attended to.
• Encourage constant change and improvement in performance and quality
• Direct objectives to maximize profitability as well as monitor performance and writing reports.
• Ensure that user expectations are met on managed web applications and sites.
• Review user business requirements as well as technology functional requirements document.
• Communicate quality metrics and inspection results to appropriate managers including, but not limited to daily, weekly or monthly KPI.
• Check for broken links, missing content, page titles, metadata.
• Develop and executing test plans for new and existing features.
• Ensure the file sizes of pages to ensure they are not too large and check for browser compatibility.
• Check that applications are functioning correctly, e.g. online forms.
• Run tests to ensure Server-Side scripting or other languages function correctly.
• Check that legal and regulatory guidelines are being adhered to, e.g. CBN regulation, data protection and privacy.
• Ensure that pages conform to your organisation's Web-Accessibility standard and that the Website Design standard is maintained.

Qualifications

• Degree in IT, Communication or any relevant fields.
• 3 years + with hands-on experience with quality assurance.
• Prior experience in quality assurance or other related roles.
• Exposure to online and application development process and standards.
• Exposure to UBA and finance products and services.

Skills Required:

• Extensive experience in quality control preferred.
• Proficient in the use of MS Office Suite (Word, Excel, Power Point).
• Familiarity with all browsers, Online and offline web test tools.
• Excellent written, verbal and interpersonal skills.
• Excellent problem-solving and critical thinking skills.
• Ability to manage competing priorities in a fast-paced environment and maintain a sense of urgency.
• Adhere to compliance with internal procedures.
• Proactive, enthusiastic, and fastidious learner able to adapt to changes and provide sound decision-making.
• Ability to interact professionally with all organizational levels.
• Ability to work cross functionally with product owners, design and implementation teams to better understand requirements, further investigate problems and accelerate resolutions.
• Keen attention to details and organisational abilities.
• Teamworking skills.
• Planning and organisation skills.

Knowledge Required:

• Quality assurance software testing.
• Thorough understanding of web browsers.
• Strong knowledge of quality assurance standards and methodologies.
• Excellent communication skills.
• Knowledge of browsers, website functionality and use of MS.
• User Interface and User Experience.
• Customer Experience.
• Analytical approach with good numerical skill and understanding of statistical analysis.
• All products and services of the bank.

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Candidate Profile

• Our ideal candidate must have experience troubleshooting, monitoring, administration of Middleware Applications such as IBM, ESB ACE etc and ensure 100% uptime.
• Must have the ability to resolve and manage projects on the Middleware and related applications and closely monitor transactions performed on major applications hosted on the middleware platforms.

Job Objective(s)    

• Provide technical support for middleware applications such as IBM ESB, IBM ACE etc. (Installation, configuration, testing, supporting Issue resolution activities related to the design and functionality of ESB.) 

Roles & Responsibilities
Daily Technical Support functions:

• Check and treat all logs/email escalations within the SLA i.e issue resolution, enquiries, complaints and re-routing to responsible units where applicable  
• Backup of logs periodically (daily weekly etc.), clean up space on the servers, etc. 
• Update platform checklist that contains all specific to be carried out on each platform on said dates.
• Ensure the platforms are up and functional always. 
• Ensure all user platforms are optimised and functioning optimally 
• Escalate all issues to the team lead in a timely and explicit manner. 

Product and Project Management: 

• Track project management deliverables to ensure all milestones are delivered and project remains on track. 
• Ensure timely development and deployment of innovative solutions for the unit. 
• Ensure that vendor related projects are monitored strictly to meet set deadlines.
• Engage stakeholders to understand requirements when developing solutions for the various units.  

Income and Revenue Tracking:

• Monitor fraud prevention solutions across all applications deployed on the middleware applications. 

Reporting:

• Weekly review and reporting of projects, issues and collection mandates.
• Group digital banking monthly performance report.
• Group digital banking monthly channel adoption report.
• Review daily transaction status reports to identify reasons for failures and ways to avoid them.
• Provide Ad hoc reports when required.

Qualifications

• Bachelor’s Degree in any related field. 
• Minimum of 2 years’ experience in any related technology field in the banking sector.

Knowledge Required:

• Hands-on experience working in an applications production support/application development environment. 
• Project coordination skills, including organizing, prioritizing and tracking all phases of a project. 
• Trend monitoring for transactions performed on major applications hosted on the middleware platform. 

Skills Required:

• Strong UNIX/Linux operating system administration. 
• Ability to work with cross-functional teams.
• Ability to multi-task, effectively prioritize work, and adapt during pressured situations. 
• Must be naturally curious and creative individuals with a drive to proffer solutions. to problems, as well as with a passion for innovation.
• Firm grasp of Structured Query Language (SQL). 
• Customer experience and issue resolution. 
• Excellent leadership skills.
• Interpersonal relationship management.
• Proactive and able to work smart on own initiative.

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Job Objective(s)

• To provide control and compliance counseling, advisory and decision support service including risk based performance management to all Business units.
• To create and improve homogenous control culture in revenue processing and recognition activities that aligns with the Bank’s control and business objectives.
• To build strong KYC and KYC(B) compliance environment in revenue processing and recognition functions.

Responsibilities

• Monthly commission on turn over charge, parameters and scripts review.
• Ensure Policy/Procedure/Regulatory Compliance.
• Intersol withdrawal charges, inter and intra branch cash deposit charges review.
• Large cash deposit charges1% charge on cash deposit over N5M on a transaction basis.
• Current account maintenance charges and setup review.
• Domiciliary account charges review.
• Review of N50 transaction charge on saving accounts with balances less than N5,000.
• Cheque book/passbook charges review and counter cheque charges review.
• Search charges and reference letter charges review.
• MC/Draft charges and account closure charges review.
• Review of E-Channel transaction charges.
• Review of returned cheque charges.
• Review of stop order charges.
• Review of standing order charges and salary processing fee review
• Review of interest income (debit & credit)
• Review of all automated income lines as may be assigned by Head Revenue Assurance.

Qualifications

• Bachelor’s Degree in a related field.
• One to two (1-2) years cognate experience.

Skills Required:

• Analytical and investigation skills.
• Auditing Skills.
• Accounting and reconciliation skills.
• Computer assisted audit techniques skills (CAAT).
• Oral and written communication skills.
• Comprehensive information system security skills.
• Comprehensive information System control skills.
• Comprehensive information system audit skills.

Knowledge Required:

• Revenue assurance and product knowledge.
• Basic and intermediate banking operations knowledge.
• IT fraud and operational risk knowledge.
• Systems security policy, statue and regulation interpretation/implementation.
• Detailed and extensive working knowledge of Microsoft word, Excel and Power Point.
• Mailing facility and the core banking application of the bank.