Web Quality Assurance Partner at United Bank for Africa (UBA)

Candidate Profile

• We are looking for a candidate who is knowledgeable about website and online processes, employee lifecycle and the business.
• The ideal candidate must have strong business acumen, interpersonal, relationship management and analytical skills.
• He/she must be involved in developing and executing test plans for new and existing features, troubleshooting and verifying fixes for customer/user support issues, and running performance tests.

Roles & Responsibilities

• Inspect and ensure high quality is maintained throughout all website operations.
• Oversee the consistency of web and online applications through constant check of processes and outputs.
• Verify fixes for customer/user support issues.
• Ensure documentation for all required tests and activities are attended to.
• Encourage constant change and improvement in performance and quality
• Direct objectives to maximize profitability as well as monitor performance and writing reports.
• Ensure that user expectations are met on managed web applications and sites.
• Review user business requirements as well as technology functional requirements document.
• Communicate quality metrics and inspection results to appropriate managers including, but not limited to daily, weekly or monthly KPI.
• Check for broken links, missing content, page titles, metadata.
• Develop and executing test plans for new and existing features.
• Ensure the file sizes of pages to ensure they are not too large and check for browser compatibility.
• Check that applications are functioning correctly, e.g. online forms.
• Run tests to ensure Server-Side scripting or other languages function correctly.
• Check that legal and regulatory guidelines are being adhered to, e.g. CBN regulation, data protection and privacy.
• Ensure that pages conform to your organisation's Web-Accessibility standard and that the Website Design standard is maintained.

Qualifications

• Degree in IT, Communication or any relevant fields.
• 3 years + with hands-on experience with quality assurance.
• Prior experience in quality assurance or other related roles.
• Exposure to online and application development process and standards.
• Exposure to UBA and finance products and services.

Skills Required:

• Extensive experience in quality control preferred.
• Proficient in the use of MS Office Suite (Word, Excel, Power Point).
• Familiarity with all browsers, Online and offline web test tools.
• Excellent written, verbal and interpersonal skills.
• Excellent problem-solving and critical thinking skills.
• Ability to manage competing priorities in a fast-paced environment and maintain a sense of urgency.
• Adhere to compliance with internal procedures.
• Proactive, enthusiastic, and fastidious learner able to adapt to changes and provide sound decision-making.
• Ability to interact professionally with all organizational levels.
• Ability to work cross functionally with product owners, design and implementation teams to better understand requirements, further investigate problems and accelerate resolutions.
• Keen attention to details and organisational abilities.
• Teamworking skills.
• Planning and organisation skills.

Knowledge Required:

• Quality assurance software testing.
• Thorough understanding of web browsers.
• Strong knowledge of quality assurance standards and methodologies.
• Excellent communication skills.
• Knowledge of browsers, website functionality and use of MS.
• User Interface and User Experience.
• Customer Experience.
• Analytical approach with good numerical skill and understanding of statistical analysis.
• All products and services of the bank.