Team Member, Middleware Management at United Bank for Africa (UBA)

Candidate Profile

• Our ideal candidate must have experience troubleshooting, monitoring, administration of Middleware Applications such as IBM, ESB ACE etc and ensure 100% uptime.
• Must have the ability to resolve and manage projects on the Middleware and related applications and closely monitor transactions performed on major applications hosted on the middleware platforms.

Job Objective(s)    

• Provide technical support for middleware applications such as IBM ESB, IBM ACE etc. (Installation, configuration, testing, supporting Issue resolution activities related to the design and functionality of ESB.) 

Roles & Responsibilities
Daily Technical Support functions:

• Check and treat all logs/email escalations within the SLA i.e issue resolution, enquiries, complaints and re-routing to responsible units where applicable  
• Backup of logs periodically (daily weekly etc.), clean up space on the servers, etc. 
• Update platform checklist that contains all specific to be carried out on each platform on said dates.
• Ensure the platforms are up and functional always. 
• Ensure all user platforms are optimised and functioning optimally 
• Escalate all issues to the team lead in a timely and explicit manner. 

Product and Project Management: 

• Track project management deliverables to ensure all milestones are delivered and project remains on track. 
• Ensure timely development and deployment of innovative solutions for the unit. 
• Ensure that vendor related projects are monitored strictly to meet set deadlines.
• Engage stakeholders to understand requirements when developing solutions for the various units.  

Income and Revenue Tracking:

• Monitor fraud prevention solutions across all applications deployed on the middleware applications. 

Reporting:

• Weekly review and reporting of projects, issues and collection mandates.
• Group digital banking monthly performance report.
• Group digital banking monthly channel adoption report.
• Review daily transaction status reports to identify reasons for failures and ways to avoid them.
• Provide Ad hoc reports when required.

Qualifications

• Bachelor’s Degree in any related field. 
• Minimum of 2 years’ experience in any related technology field in the banking sector.

Knowledge Required:

• Hands-on experience working in an applications production support/application development environment. 
• Project coordination skills, including organizing, prioritizing and tracking all phases of a project. 
• Trend monitoring for transactions performed on major applications hosted on the middleware platform. 

Skills Required:

• Strong UNIX/Linux operating system administration. 
• Ability to work with cross-functional teams.
• Ability to multi-task, effectively prioritize work, and adapt during pressured situations. 
• Must be naturally curious and creative individuals with a drive to proffer solutions. to problems, as well as with a passion for innovation.
• Firm grasp of Structured Query Language (SQL). 
• Customer experience and issue resolution. 
• Excellent leadership skills.
• Interpersonal relationship management.
• Proactive and able to work smart on own initiative.