Job Opportunities at Swift Consulting

REQUIREMENTS

• Bachelor’s degree or OND/HND in Business Administration, Mass Communication, Marketing, or a related field.
• Minimum of 1–3 years proven experience in customer service, call center operations, or a similar role preferably within the e-commerce sector.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using CRM systems, chat tools, email platforms, and basic computer applications.
• Ability to multitask and work in a fast-paced environment.
• Strong interpersonal skills and a customer-focused attitude.

MAJOR RESPONSIBILITIES

• Respond promptly to customer inquiries via phone, email, chat, and social media platforms.
• Handle customer complaints, order issues, returns, and refunds in a professional manner.
• Provide accurate information about products, services, and order status.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with operations, logistics, and warehouse teams to resolve customer issues.
• Ensure high levels of customer satisfaction and support customer retention initiatives.

Interested & qualified candidates should send their CV to hireme@swiftconsulting.com.ng using “Customer Service Representative” as the email subject.

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REQUIREMENTS

• Bachelor’s degree in Marketing, Business, Communications, or related field.
• Minimum of 3–5+ years experience as a Brand Manager, preferably in the E-commerce, retail, or FMCG industry.
• Strong understanding of digital marketing, online consumer behavior, and social media trends.
• Excellent communication, copywriting, and storytelling skills.
• Ability to think creatively and strategically.
• Proficiency in market research, brand analytics tools, and data interpretation.
• Strong project management and organizational skills.

MAJOR RESPONSIBILITIES

• Develop and implement brand strategies that strengthen brand awareness, customer engagement, and market positioning.
• Manage brand identity across all online channels, ensuring consistency in tone, visuals, and messaging.
• Conduct market research to understand customer behavior, trends, and competitor strategies.
• Collaborate with marketing, sales, product, and design teams to execute cohesive campaigns.
• Oversee content development (social media, advertising, digital campaigns, product listings).
• Plan and manage brand campaigns, promotions, and product launches.
• Monitor brand performance metrics and prepare periodic reports with actionable insights.
• Maintain strong relationships with influencers, agencies, and brand partners.
• Ensure all brand communications align with the company’s vision and customer expectations.

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REQUIREMENTS

• HND/B.Sc. in any relevant field.
• Previous experience in e-commerce or product listing is an advantage but not mandatory.
• Ability to work with spreadsheets, CMS, and online marketplaces.
• Basic understanding of SEO is a plus.
• Ability to multitask and meet deadlines.
• Strong attention to detail and accuracy.
• Good communication and writing skills.
• Ability to work with spreadsheets, CMS, and online marketplace.

MAJOR RESPONSIBILITIES

• Monitor and update product inventory, availability, and pricing regularly.
• Ensure all product information (titles, descriptions, images, prices, specifications) is accurate and up to date.
• Create, upload, and manage product listings across all company online platforms.
• Optimize product listings for better visibility and search ranking (SEO).
• Ensure product categories, tags, and attributes are correctly assigned.
• Work with the marketing and operations team to gather product details and improve listing quality.
• Identify and correct listing errors, inconsistencies, or missing information.
• Stay updated on e-commerce trends and listing best practices.
• Track product performance and suggest improvements to boost sales.

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REQUIREMENTS

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or related field.
• Minimum of 4-5 years of proven experience in E-commerce operations, vendor management, supply chain, or similar roles.
• Strong negotiation, analytical, and problem-solving skills.
• Excellent leadership and team management abilities.
• Proficiency in using e-commerce management tools, inventory systems, and spreadsheets.
• Ability to multitask and work in a fast-paced environment.
• Strong communication and relationship-building skills.

MAJOR RESPONSIBILITIES

• Monitor inventory flow, product availability, and warehouse coordination.
• Analyze operational data to identify bottlenecks and implement solutions.
• Source, onboard, and manage vendors across different product categories.
• Maintain strong communication and relationships with vendors to ensure timely supply, competitive pricing, and high product quality.
• Work closely with management to align operational strategy with business goals.
• Lead, mentor, and supervise operational and vendor management teams.

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REQUIREMENTS

• HND/BSc in any relevant field.
• Experience in E-commerce operations, inventory, or order processing is an added advantage.
• Strong attention to detail and numerical accuracy.
• Good knowledge of Microsoft Excel and inventory/order management software.
• Ability to work under pressure and multitask.
• Excellent communication and teamwork skills.

MAJOR RESPONSIBILITIES

• Conduct regular stock counts and reconcile discrepancies.
• Monitor stock levels and ensure products are always available for customer orders.
• Receive, verify, and process customer orders across online platforms.
• Ensure accurate picking, packing, and dispatch of orders.
• Coordinate with logistics/delivery team to ensure timely fulfilment.
• Update order status, follow up on delayed deliveries, and resolve issues.
• Handle order modifications, returns, replacements, and cancellations.

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REQUIREMENTS

• HND/BSc in Computer Science, Information Technology or related field.
• Minimum of 2–4 years experience in IT support or related roles (experience in e-commerce is an added advantage).
• Strong knowledge of computer systems, networks, and troubleshooting.
• Good understanding of e-commerce platforms, CMS, and online tools.
• •Basic knowledge of database management and web operations.
• Familiarity with cybersecurity practices.
• Excellent problem-solving and communication skills.
• Ability to work under pressure and respond quickly to technical issues.

MAJOR RESPONSIBILITIES

• Provide technical support for all staff (systems, software, hardware, and networking).
• Monitor, maintain, and troubleshoot company networks, internet connectivity, and internal systems.
• Manage and update the e-commerce website backend and ensure smooth online operations.
• Install, configure, and upgrade software, applications, and devices.
• Oversee data backup, cybersecurity measures, and IT policies.
• Maintain inventory of IT equipment and ensure timely repair or replacements.
• Support digital payment systems, POS machines, and platform integrations.
• Collaborate with other departments to improve workflow through technology.
• Monitor system performance and implement improvements where needed.