Job Opportunities at Reliance HMO

We’re looking for a Design Associate to support our brand and growth efforts by producing visually compelling, consistent, and high-impact designs across digital, print, and internal channels. You will work closely with the marketing, product, and internal teams to bring ideas to life and ensure every piece of communication reflects the brand’s identity and drives engagement. This role is ideal for a visual designer with a strong eye for detail, a love for clean design, and a bias toward execution.

As a Design Associate, you will:

• Design and produce marketing assets including social media graphics, digital ads, presentations, emails, and landing pages.
• Collaborate with cross-functional teams to create visuals that align with campaign goals and brand guidelines.
• Translate brand strategy into consistent visuals across channels (e.g. web, print, internal docs).
• Support internal design needs including team templates, onboarding materials, and reports.
• Maintain and evolve brand assets (illustration library, templates, icons, typography).
• Assist in producing mockups or prototypes for visual storytelling and stakeholder alignment.

Requirements

• 1–3 years of experience in graphic design, visual design, or a related role.
• Proficiency in design tools such as Figma, Adobe Creative Suite (especially Illustrator, Photoshop, and InDesign).
• Strong visual storytelling skills and a solid understanding of layout, typography, and brand consistency.
• A portfolio that demonstrates creative range and ability to follow brand guidelines.
• Comfort receiving feedback and iterating quickly.
• Basic understanding of designing for web and mobile (no coding required).

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We are looking to hire a Manager, Customer Success to lead our frontline support team and ensure consistent, high-quality service delivery across all customer channels. You will oversee day-to-day operations of the call centre, drive performance, manage quality, and improve internal processes to deliver an excellent support experience. This role involves close collaboration with cross-functional teams to align service operations with company goals and ensure the team consistently meets its SLAs.

As a Manager of Customer Success, you will:

• Manage daily call centre operations and ensure frontline teams are equipped to meet service delivery goals
• Oversee staffing, scheduling, and shift planning to maintain adequate coverage across all support channels
• Track, analyze, and report on key performance metrics such as SLA, CSAT, FCR, and contact ratio
• Use data insights to identify trends, root causes, and areas of improvement in support delivery
• Implement processes and tools to improve agent productivity and streamline operations
• Conduct regular quality assurance reviews and drive continuous coaching for agents and supervisors
• Ensure compliance with standard operating procedures and escalation protocols
• Collaborate with Product, Claims, Provider and other teams to resolve service bottlenecks and customer pain points
• Support the onboarding, training, and performance development of new hires and existing team members
• Maintain a high standard of communication within the team, ensuring updates and feedback loops are consistent
• Lead or support cross-functional projects aimed at improving customer service

Requirements

• 7+ years of experience in customer support or operations, with at least 3 years in a managerial role
• Proven track record of leading high-performing customer support or call centre teams
• Strong understanding of support operations, including SLAs, CSAT, FCR, and contact management across multiple channels
• Experience with support tools and systems such as Zoho or similar platforms
• Excellent communication, leadership, and problem-solving skills
• Ability to work cross-functionally and drive process improvements
• Data-driven mindset with experience using metrics and reporting to inform decisions
• Comfortable working in a fast-paced and dynamic environment

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As the Manager of Customer Experience Operations, you will build and run the systems, processes, and reporting that power our support teams. Your work will ensure that customer issues are tracked, triaged, escalated, and resolved efficiently across all channels.

This is a hands-on, execution-heavy role focused on clarity, speed, and scale. You will partner with team leads, analysts, and cross-functional teams to streamline workflows, manage tooling, improve SLAs, and drive continuous improvement using data.

As a Manager of Customer Experience Operations, you will:

• Design and manage end-to-end support operations workflows and escalations
• Own and optimize support tooling, ticketing systems, and integrations
• Monitor and report on operational metrics (SLA, CSAT, FCR, backlog, etc.)
• Build and maintain dashboards to provide real-time insights to leadership and teams
• Partner with QA, training, and team leads to improve quality and consistency
• Identify and resolve process gaps or inefficiencies that impact customer experience
• Support change management initiatives across the CX function
• Lead root-cause analysis on recurring issues and propose long-term fixes
• Collaborate cross-functionally to ensure CX operations align with business goals

Requirements

• Minimum of 7 years of experience in CX operations, service delivery, or process improvement
• Proven ability to manage systems and tooling (e.g., Zoho CRM Zendesk, Freshdesk)
• Strong analytical skills and comfort working with data, metrics, and reporting tools
• Excellent project management and execution discipline
• Experience driving process improvement in fast-paced, high-volume environments
• Clear communicator and systems thinker
• Customer-centric mindset with a bias for action

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We’re looking for a detail-oriented and analytical Senior Treasury Associate to support treasury operations, ensuring optimal liquidity, efficient cash management, and financial risk mitigation. You will play a key role in daily treasury functions, bank relationship management, forecasting, and compliance with internal controls and regulatory requirements.

As a Senior Treasury Associate, you will:

• Analyse historical data, market trends, and business forecasts to develop accurate short-term and long-term cash flow forecasts.
• Monitor daily cash positions and ensure liquidity adequacy across all accounts.
• Collaborate with internal stakeholders to align cash planning with operational needs and investment strategies.
• Evaluate and recommend improvements to the cash forecasting model using statistical and modelling techniques.
• Manage day-to-day banking operations including payment execution, account maintenance, and compliance with internal controls.
• Build and maintain strong relationships with banking partners, negotiating fees, services, and terms.
• Assess and recommend suitable banking products or solutions that align with the company's needs.
• Monitor and report on banking fees, interest rates, and transaction performance.
• Identify financial risks related to foreign exchange, interest rates, and counterparties; propose mitigation strategies.
• Track and report key financial risk indicators and exposures using internal systems and tools.
• Implement and monitor hedging and risk mitigation strategies in collaboration with finance leadership.
• Support audit and regulatory reporting requirements by maintaining proper documentation and controls.

Requirements

• Bachelor's degree in Finance, Accounting, Economics, or a related field
• Minimum of 5 years of hands-on treasury experience, preferably in a corporate or financial services environment
• Proven experience in cash flow forecasting, modelling, and analysis using historical and real-time data
• Strong analytical skills with proficiency in Excel and other financial modelling tools
• Familiarity with financial risk management concepts including interest rate, FX, credit, and counterparty risk
• Ability to apply hedging strategies and risk mitigation frameworks in practice
• Excellent communication skills, both written and verbal, to interact with stakeholders
• Professional certification (e.g., ACT, CFA, CTP) is an added advantage

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We are seeking a Manager, Financial Control to lead the integrity of our financial reporting, systems, and internal control processes. This role is central to ensuring accuracy in financial data, compliance with regulations, and a strong control environment across our group entities.

As the Financial Control Manager, you will manage reporting cycles, coordinate audits, oversee consolidation, and proactively identify risks and opportunities. You’ll work cross-functionally and across jurisdictions to support a scalable and well-governed finance function.

As Manager, Financial Controller, you will be required to: 

• Oversee the timely and accurate preparation of monthly, quarterly, and annual financial statements.
• Ensure compliance with applicable accounting standards (e.g. IFRS) and regulatory requirements across all reporting entities.
• Supervise and review financial data entry and reporting from all finance team members and local entity accountants.
• Manage the group consolidation process, including intercompany eliminations, multi-currency translation, and group-level adjustments.
• Implement, maintain, and improve internal control procedures to safeguard company assets and financial data.
• Identify risks in financial processes and design control improvements to mitigate them.
• Coordinate and manage external audits, acting as the main point of contact for auditors.
• Maintain financial policies, procedures, and documentation, ensuring consistency across entities and teams.
• Oversee ERP and reporting system usage and drive automation and efficiency in reporting processes.
• Support the Head of Finance with cash flow tracking, compliance reporting, and financial risk monitoring.
• Provide leadership and development for team members within the financial control function.

Requirements

• Bachelor’s degree in Accounting, Finance, or a related field; professional certification (e.g., ACA, ACCA, CPA) is required.
• Minimum of 7 years of progressive experience in financial control, audit, or accounting, ideally in multi-entity or group structures.
• Strong knowledge of IFRS and familiarity with audit and regulatory compliance in emerging markets.
• Demonstrated experience leading audits, preparing consolidated reports, and managing internal controls.
• Proficiency in financial systems and ERP platforms (e.g. NetSuite), plus strong Excel skills.
• Exceptional attention to detail, analytical mindset, and ability to work under pressure.
• Clear communication skills and ability to work cross-functionally across teams and countries.

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We’re looking for a Senior Financial Controller to strengthen our financial governance, reporting, and control environment. This role will play a key part in ensuring the integrity of our financial data, managing complex reporting requirements, supporting audits, and maintaining effective internal controls across multiple entities and jurisdictions.

You’ll be working at the intersection of accounting, compliance, risk management, and strategy, ensuring that the financial systems, processes, and policies at Reliance Health are robust and future-ready.

As Senior Financial Controller, you will be required to: 

• Ensure timely and accurate preparation of financial reports across multiple entities.
• Maintain the integrity of financial data within ERP and reporting systems.
• Optimize financial system workflows and automate recurring reporting processes.
• Oversee internal control frameworks to ensure compliance, efficiency, and risk mitigation.
• Identify gaps in existing controls and implement improvements to strengthen the control environment.
• Coordinate and manage external audits, including handling audit requests and resolving issues.
• Ensure compliance with all relevant accounting standards, regulations, and audit requirements.
• Analyze financial statements and variances, flag anomalies, and provide actionable insights.
• Prepare consolidated financial statements, including intercompany eliminations and currency translations.
• Apply appropriate consolidation methods based on transaction types and entity relationships.
• Monitor cash flow, working capital, and liquidity across the group to support strategic planning.
• Support the finance leadership with capital structure decisions, treasury operations, and financial risk analysis.

Requirements

• Bachelor's degree in Accounting, Finance, or a related field; CPA, ACCA, or equivalent certification required.
• Minimum 5 years of progressive experience in financial control, audit, or group reporting roles.
• Hands-on experience managing financial audits, internal controls, and reporting in a complex or multi-entity environment.
• Strong familiarity with ERP systems and financial reporting tools; strong Excel skills are a must.
• Strong knowledge of IFRS or other relevant accounting standards.
• Experience with group consolidations and multi-currency accounting.
• Excellent analytical, communication, and documentation skills.

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We’re looking for a Senior Financial Planning & Analysis (FP&A) Associate to help drive financial clarity and smarter decisions across the business. In this role, you’ll work closely with stakeholders across teams, challenge assumptions, and turn data into insights that influence strategy at the highest levels.

This is a great opportunity for a finance professional who thrives in fast-paced environments, understands how numbers shape business outcomes, and is eager to own planning, forecasting, and performance tracking in a meaningful way.

As Senior Financial Planning & Analysis (FP&A) Associate, you will be required to: 

• Support the budgeting and forecasting processes by working with internal teams to gather data, validate assumptions, and maintain accuracy.
• Develop and maintain financial models for budgeting, forecasting, and scenario planning.
• Monitor and analyze business performance against forecasts, budgets, and historical trends by identifying key variances and performance drivers.
• Prepare monthly and quarterly financial reports, including commentary and recommendations, for internal stakeholders and senior leadership.
• Collaborate with teams across the business to track and improve key performance indicators (KPIs).
• Conduct ad hoc analysis to evaluate business initiatives, support cost-efficiency measures, or assess investment opportunities.
• Assist in enhancing internal financial processes, tools, and reporting dashboards to improve planning accuracy and reporting speed.
• Stay aware of industry trends, market dynamics, and competitor performance to inform analysis and reporting.

Requirements

• A degree in Finance, Accounting, Economics, or a related field; professional qualifications (e.g., CFA, ACA) or MBA are a plus.
• 5+years of experience in FP&A, corporate finance, or business analysis.
• Demonstrated experience working with financial models, from building to maintaining and improving them.
• High proficiency in Excel and familiarity with financial systems, planning tools, or ERP platforms.
• Strong analytical thinking with the ability to interpret numbers and explain the “why” behind the results.
• Comfortable working independently in a fast-paced environment with shifting priorities.
• Clear communication skills; able to present financial insights to both finance and non-finance