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Welcome to Phillips Consulting Limited.
We are a leading business management consulting practice serving clients across Africa. We work in all major sectors of the economy and levels of government engaging highly trained and sector-experienced consultants. PCL is a wholly owned Nigerian firm with offices in Lagos, Abuja and Johannesburg. Established in 1992...
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Our client, a reputable organisation in the telecommunications industry is looking at filling the role of a Software Compliance Analyst.
Industry: Telecommunications
Job Type: Fixed renewable contract (1 year, 4 months)
Salary: Very competitive
Job responsibilities:
- Maintain Software Assets and Compliance Management
- Drive compliance for all IT Licenses
- Analyse Software requirement for license purchases
- Ensure dependencies and inter relationships between configuration items are communicated and understood.
- Ensure the availability of license information to staff and management
- Ensure the information available helps in planning changes and determining the impact on changes.
- Provide a graphical representation of the organisation's IS infrastructure to aid diagnosis of incidents and problems.
- Ensure the effective monitoring of Software license deployed in the environment.
- Ensure and maintain a comprehensive and accurate Configuration Management Database (CMDB)
Required skills & Qualifications:
- Bsc or HND in information technology, computer science or related courses
- Experience in a similar applications support / Software support role
- Strong general IT skills primarily in a Microsoft Windows environment.
- Aptitude for learning new programmes and processes
- High level of organisation skills and attention to detail
- Proficiency with Microsoft software (e.g. Excel, Outlook, Word, PowerPoint, Teams)
- Telecommunications industry knowledge
- Minimum of 4 years experience
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Our client, a reputable organisation in the telecommunications industry is looking at filling the role of a Service Support Coordinator.
Industry: Telecommunications
Job Type: Fixed renewable contract (1 year, 4 months)
Salary: Very competitive
Job responsibilities:
- Provide technical information, customer assistance, and solutions to technical problems across the enterprise
- Track and monitor IT/IS metrics and analyze related statistics to support decision making in relation to discovering improvement opportunities.
- Ensure preparation and presentation of reliable trend analyses to help determine focus areas and develop proactive approaches to faults management.
- Initiate service improvement programs and liaise with the Change Management team over proposed changes.
- Undertake projects designed to introduce new services or improve levels of service and carry out independent post implementation surveys to ascertain that newly introduced services meet customers’ utility and warranty requirements.
- Evaluate new information systems products or services and suggests changes to existing products or services to aid the end user.
- Eliminate / minimize downtime / disruptions to service delivery due to IT problems / issues
- Formulate and maintains Customer relationship strategies to satisfy the oprganisation's customers
- Develop IT/IS action plan to address identified issues with customer satisfaction
- Manage Major Incidents and Problems across all IS Enterprise Systems
- Ensure operational procedures and practices are well defined, documented and consistently applied
- Monitor & manage the entire incident lifecycle as it progresses through IT/IS and /or related interfaces within the organization
Required skills & Qualifications:
- HND or Bsc in Information technology, computer science or other related courses
- 3-5 years of Customer Service or Account Management Experience
- Telecommunications industry expertise
- Proficient in Microsoft Office applications
- Good interpersonal and communication skills
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Our client, a reputable organisation in the telecommunications industry is looking at filling the role of a Service Transition Coordinators.
Industry: Telecommunications
Job Type: Fixed renewable contract (1 year, 4 months)
Salary: Very competitive
Job responsibilities:
- Identify and manage the impact and risks associated with transition of new services and products into production.
- Negotiating Service Level Agreements with internal business divisions and coordinating the execution of the agreed SLA.
- Management of divisional Vendor Performance Management framework that ensures that IS Vendor SLAs underpins IS commitment to the business and non-performing vendors are reported and managed.
- Chairs the Change Control board with the business to assess the proper impact analysis of business changes to production so as to reduce or eliminate the impact to customers and revenue
- Deliver all Transition Projects and Programmes in line with recognized best practice methodology (managing risk, governance, quality assurance, issue resolution, reporting)
- Ensures accuracy of Enterprise Service Asset and configuration management system and process for proper impact assessment on Change and Release Management
- Manage the business relationship management & partnering with the Business and Information System Division to ensure alignment with business objective.
- Develop and manage Operational Level Agreement of all internal and business operational teams
- Develop and manage all Service Level Management agreement for the business and vendors
- Vendor performance and compliance management for effective delivery of services
- Ensure that service performance achievements meet or exceed all of their agreed performance targets, by managing the performance and deliveries of vendors and partners
- Develop, measure and report on vendor performance
- Develop, Measure and managed Service level management for all IT services
- Identify service level risks in time to avoid service interruption or degradation
Required skills & Qualifications:
- HND or Bsc in Information technology, computer science or other related courses
- 3-5 years of Customer Service or Account Management Experience
- Telecommunications industry expertise
- Proficient in Microsoft Office applications
- Knowledge of integrated T1, EFM, and VoIP
- Ability to exercise tact and good interpersonal skills
- Self-motivated; able to independently complete tasks and also operate effectively in a team
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Our client, a reputable organisation in the telecommunications industry is looking at filling the role of a Capacity Management Specialist.
Industry: Telecommunications
Job Type: Contract (1 year, 4 months)
Salary: Very competitive
Job responsibilities:
- Develop and prepare Capacity plan for IT and the Business
- Service and Business Capacity Manager for IT and the Business
- Ability to Script and Code for capacity information requirement
- Proactive Capacity management implementation to prevent incidents
- Develop strategies to ensure technical direction for systems management to gain and support competitive advantage for the organisation through automation.
- Identify Key Performance Indicators for IS business processes, working with process owners to develop pragmatic targets and determining methods and frequency of measurement.
- Monitor and adopt best practices and new technologies that align with Enterprise Management strategy.
- Update systems management blueprint to global standards in Enterprise System Management.
- Ensure business continuity of IS Operations and provide stable environment for IS applications.
- Develop and regularly review business process system to standardize / optimize IS’s work methods and activities and ensure automation of operating processes and services.
Required skills & Qualifications:
- HND or Bsc in computed science or related courses
- Minimum of 5 years experience
- Enterprise System Management skills
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Our client, a reputable organisation in the telecommunications industry is looking at filling the role of a Senior Service Management Specialist.
Industry: Telecommunications
Contract: Fixed renewable contract (1 year, 4 months)
Salary: Very competitive
Job responsibilities:
- Develop detailed plans in support of approved strategies in respect of Service Management
- Drive service based culture in IT and put in place a reliable clear processes and procedures and tools for measuring service delivery and performance.
- Champion and promote service improvements on an ongoing basis to continually improve quality and customer satisfaction with IT services.
- Review service metrics (KPIs) that identify the success of the services being utilized and recommend as well as coordinate implementation of changes to Service Management services to improve metrics.
- Create and maintain a knowledge repository system to support Service Management function, gathering, analysing, storing and sharing knowledge and information using a variety of processes and technologies.
- Drive an aggressive problem management strategy by ensuring improved vendor response times and proactively identify and resolve problems and known errors.
- Manage incident escalation and determine innovative ways to drive dependencies that lie with other units or 3rd party service providers
- Work with other service management managers and IT managers to improve on service availability and customer experience improvements.
Required skills & Qualification:
- HND or Bsc in science or related courses
- Enterprise Applications skills
- Business Continuity Management skills
- Cloud and Infrastructure Management
- IT Service Management framework
- Minimum of 5 years experience
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Our client, a reputable organisation in the telecommunications industry is looking at filling the role of a ITAM Specialist.
Industry: Telecommunications
Job Type: Fixed renewable contract (1 year, 4 months)
Salary: Very competitive
Job responsibilities:
- Maintain IT assets for accuracy and dependency for business planning and operation
- Maintain dependencies and inter relationships between configuration items are communicated and understood.
- Maintain the Federated Asset Management Databases
- Ensure the availability of license information to staff and management
- Ensure the information available helps in planning changes and determining the impact on changes.
- Provide a graphical representation of the organisation's IS infrastructure to aid diagnosis of incidents and problems.
- Ensure and maintain a comprehensive and accurate Configuration Management Database (CMDB)
Required skills and Qualification:
- Bsc or HND in computer science, information technology, computer engineering or information system security.
- Working knowledge of relevant operating systems, software and programming
- Monitor security certificates and company compliance of requirements
- Minimum of 5 years experience.
Method of Application
To apply, kindly send your cv to anuoluwapob@phillipsoutsourcing.net using the title of the role as the mail subject of email.
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