Cashier at Najec FMCG Limited

Department: Finance and Accounts

Reports To: Accountant / M.D

Monthly Salary: 100,000 naira 

Work Schedule: Monday – Saturday (may include weekends/public holidays as required)

Location: Kaura, Abuja.

ROLE OBJECTIVE

To ensure accurate and efficient processing of customer transactions, provide excellent customer service at the point of sale, and support daily retail operations in a fast-moving consumer goods (FMCG) environment, while upholding transparency, accountability, and full compliance with company policies.

KEY ROLES AND RESPONSIBILITIES

CASH HANDLING & TRANSACTION MANAGEMENT

Accurately process customer payments via cash, POS, bank transfers, or mobile money.

• Scan items, apply applicable discounts/promotions, and issue correct receipts for every transaction.
• Reconcile daily cash, POS, and other payments with system reports at the end of each shift.
• Prepare and submit daily sales summaries and deposits to the Accounts department.
• Immediately report any discrepancies, shortages, or irregularities to the supervisor.
• Safeguard company funds, POS devices, and cash drawers, preventing unauthorized access.

CUSTOMER SERVICE & CHECKOUT OPERATIONS

• Deliver prompt, courteous, and professional service to customers at checkout.
• Assist with inquiries on prices, product availability, promotions, or returns.
• Handle customer complaints politely and escalate to supervisor where needed.
• Maintain a clean, organized, and efficient checkout counter.
• Support bagging/packing of purchases and careful handling of goods.

INVENTORY & STORE SUPPORT

• Report low stock, damaged, or expired products noticed during transactions.
• Assist in basic stock replenishment at checkout areas (e.g., impulse buys, carrier bags).
• Participate in periodic stock counts or store audits as required.
• Support picking/packing for delivery or online orders when necessary.

RECORDKEEPING & REPORTING

• Keep accurate records of transactions, voids, refunds, and promotions applied.
• Ensure proper documentation and filing of all receipts and reports.
• Fully cooperate during internal audits, spot checks, or management reviews.

CONDUCT & ANTI-FRAUD RESPONSIBILITIES

• Handle company funds and goods with utmost integrity and honesty.
• Do not borrow, lend, or use company money or stock for personal purposes.
• Report any suspected theft, fraud, or irregularity immediately.
• Avoid collusion with customers or colleagues in manipulating prices, receipts, or records.
• Personal bank accounts or devices must not be used for company transactions.
• Falsification of records or unauthorized actions will lead to immediate dismissal and possible legal action. 

GENERAL RESPONSIBILITIES

• Maintain punctuality, neat appearance, and adherence to company dress code.
• Comply with all health, safety, hygiene, and operational standards.
• Perform other duties assigned by management to support store operations.

PERFORMANCE EVALUATION METRICS (KPIs)

CORE COMPETENCIES

• High attention to detail, honesty, and numerical accuracy
• Strong customer service orientation and communication skills
• Ability to work under pressure in a fast-paced retail environment
• Basic computer literacy and adaptability to POS systems

QUALIFICATIONS AND EXPERIENCE

• Minimum of OND in Accounting, Business Administration, or related field
• 1-2 years’ experience as a cashier in retail, supermarket, or FMCG setting (preferred)
• Proven track record of integrity and cash handling

COMPENSATIONS & BENEFITS