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  • Posted: Aug 20, 2021
    Deadline: Nov 27, 2021
  • Welcome to Phillips Consulting Limited. We are a leading business management consulting practice serving clients across Africa. We work in all major sectors of the economy and levels of government engaging highly trained and sector-experienced consultants. PCL is a wholly owned Nigerian firm with offices in Lagos, Abuja and Johannesburg. Established in 1992...
    Read more about this company


    Service Transition Coordinators

    Our client, a reputable organisation in the telecommunications industry is looking at filling the role of a Service Transition Coordinators.
    Industry: Telecommunications 
    Job Type: Fixed renewable contract (1 year, 4 months)
    Salary: Very competitive 

    Job responsibilities:

    • Identify and manage the impact and risks associated with transition of new services and products into production. 
    • Negotiating Service Level Agreements with internal business divisions and coordinating the execution of the agreed SLA. 
    • Management of divisional Vendor Performance Management framework that ensures that IS Vendor SLAs underpins IS commitment to the business and non-performing vendors are reported and managed. 
    • Chairs the Change Control board with the business to assess the proper impact analysis of business changes to production so as to reduce or eliminate the impact  to customers and revenue
    • Deliver all Transition Projects and Programmes in line with recognized best practice methodology (managing risk, governance, quality assurance, issue resolution, reporting)
    •  Ensures accuracy of Enterprise Service Asset and configuration management system and process for proper impact assessment on Change and Release Management
    • Manage the business relationship management & partnering with the Business and Information System Division to ensure alignment with business objective.
    • Develop and manage Operational Level Agreement of all internal and business operational teams
    • Develop and manage all Service Level Management agreement for the business and vendors
    •  Vendor performance and compliance management for effective delivery of services
    • Ensure that service performance achievements meet or exceed all of their agreed performance targets, by managing the performance and deliveries of vendors and partners 
    • Develop, measure and report on vendor performance
    •  Develop, Measure and managed Service level management for all IT services
    • Identify service level risks in time to avoid service interruption or degradation

    Required skills & Qualifications:

    • HND or Bsc in Information technology, computer science or other related courses
    • 3-5 years of Customer Service or Account Management Experience
    • Telecommunications industry expertise
    • Proficient in Microsoft Office applications
    • Knowledge of integrated T1, EFM, and VoIP
    • Ability to exercise tact and good interpersonal skills
    • Self-motivated; able to independently complete tasks and also operate effectively in a team

    Method of Application

    To apply, kindly send your cv to [email protected] using the title of the role as the mail subject  of email.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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