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  • Posted: Aug 20, 2021
    Deadline: Nov 27, 2021
  • Welcome to Phillips Consulting Limited. We are a leading business management consulting practice serving clients across Africa. We work in all major sectors of the economy and levels of government engaging highly trained and sector-experienced consultants. PCL is a wholly owned Nigerian firm with offices in Lagos, Abuja and Johannesburg. Established in 1992...
    Read more about this company


    Service Support Coordinator

    Our client, a reputable organisation in the telecommunications industry is looking at filling the role of a Service Support Coordinator.
    Industry: Telecommunications 
    Job Type: Fixed renewable contract (1 year, 4 months)
    Salary: Very competitive 

    Job responsibilities:

    • Provide technical information, customer assistance, and solutions to technical problems across the  enterprise
    • Track and monitor IT/IS metrics and analyze related statistics to support decision making in relation to discovering improvement opportunities.
    • Ensure preparation and presentation of reliable trend analyses to help determine focus areas and develop proactive approaches to faults management.
    •  Initiate service improvement programs and liaise with the Change Management team over proposed changes.
    • Undertake projects designed to introduce new services or improve levels of service and carry out independent post implementation surveys to ascertain that newly introduced services meet customers’ utility and warranty requirements.
    • Evaluate new information systems products or services and suggests changes to existing products or services to aid the end user.
    • Eliminate / minimize downtime / disruptions to service delivery due to IT problems / issues
    • Formulate and maintains Customer relationship strategies to satisfy the oprganisation's customers
    •  Develop IT/IS action plan to address identified issues with customer satisfaction
    • Manage Major Incidents and Problems across all IS Enterprise Systems
    •  Ensure operational procedures and practices are well defined, documented and consistently applied
    • Monitor & manage the entire incident lifecycle as it progresses through IT/IS and /or related interfaces within the organization

    Required skills & Qualifications:

    • HND or Bsc in Information technology, computer science or other related courses
    • 3-5 years of Customer Service or Account Management Experience
    • Telecommunications industry expertise
    • Proficient in Microsoft Office applications
    • Good interpersonal and communication skills

    Method of Application

    To apply, kindly send your cv to [email protected] using the title of the role as the mail subject  of email.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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