Job Openings at TalentSquare

Location: Lekki, Lagos
Industry: Retail

Job Description

• We are looking for an enthusiastic Telesales Representative to contribute in building client relationships and generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.
• An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.
• The goal is to help the company grow by bringing in customers and developing business.

Responsibilities

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information

Requirements

• Proven experience as telesales representative or other sales/customer service role
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Active listening skills and emotionally intelligent
• Outstanding negotiation skills with the ability to resolve issues and address complaints

Salary
N70,000 monthly.

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Location: Lekki, Lagos
Industry: Fashion

Job Description
Our Ideal Candidate: 

• A practical and hands on individual with a passion and technical know-how for retail, who will provide essential support and assistance with operational aspects of the day to day running of retail shore, and therefore contributing to the overall visitor and customer satisfaction.

Responsibilities 

• Support the process of setting up new supplier arrangements recording best price, lead times and sales or return data.
• Create and update supplier information, ensuring all details are kept up to date and correct.
• Assist with the collating of samples and product information for future planning
• Create purchase orders in line with company and finance requirements and ensure all invoices and delivery notes are processed for month end reporting.
• Ensure all new products are created on the system with correct sales figures and financial data.
• Liaise with delivery in order to receive and manage stock, ensuring products are delivered on time to the store floor.
• Ensure all stock movements are recorded, including all stock write-offs, stock take data and internal department purchases.
• Ensure fast selling stock lines are always in stock, through reviewing top and bottom selling reports and placing top up orders with suppliers.
• Responsible for Retail Customer and Supplier enquiries, involving daily checks of the shop email in-box and being the first telephone point of contact for all retail enquiries.
• Assist with the visual merchandising
• Assist with the Cash Handling and Operational Procedures, including setting up and closing tills for trading.

Requirements

• 1 - 3 years of work experience.
• Ideally have experience in a similar role.
• Fully computer-literate with strong Excel and Word skills.
• Must be someone who communicates well and is an active listener.
• Highly organized, efficient and can work to tight deadlines, within a fast paced environment.
• Strong attention to detail.
• Must be proactive, able to use initiative.
• Comfortable working weekends or shifts routine.

Remuneration
N70,000 Monthly.

Benefits

• Add-on after 6 months probation
• HMO
• Paid leave
• Performance-based bonuses

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Location: Ikeja, Lagos
Industry: Retail

Job Description

• The Head of People is responsible for driving and supporting human capital strategy and high-value HR processes through all units of the organization. This includes aligning business objectives with employee management objectives within the assigned workgroup or departments. 
• This position formulates partnerships across the HR function to deliver value-added service to management and employees that reflects the business objectives of the organization.
• The candidate is also responsible for providing effective employee relations and service to employees by utilizing excellent problem solving and relationship skills, an in-depth knowledge of human resources generalist concerns, an expertise in policies and procedures, operational leadership skills, and knowledge of company products and services.
• In this role, you will be the primary point of contact for management and team leaders, maintaining a close connection to the business always. 
• You will also develop and execute HR strategy in support of the client's business objectives, providing expertise and guidance in the areas of culture and change management, strategic coaching, talent assessment and development, succession planning, and performance management.

Responsibilities

• Develop and implement HR strategies and initiatives aligned with the overall business strategy
• Bridge management and employee relations by addressing demands, grievances or other issues
• Manage the recruitment and selection process
• Support current and future business needs through the development, engagement, motivation and preservation of human capital
• Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
• Nurture a positive working environment
• Oversee and manage a performance appraisal system that drives high performance
• Maintain pay plan and benefits program
• Assess training needs to apply and monitor training programs
• Report to management and provide decision support through HR metrics
• Ensure legal compliance throughout human resource management.

Requirements

• Degree in Human Resources or related field
• Proven working experience as HR Manager or other Senior HR Executive role.
• Understand how to implement effective performance management systems – assess competency and culture fits in employee
• A candidate with a consulting background will be a big plus
• People oriented and results driven
• Demonstrable experience with Human Resources metrics
• Knowledge of HR systems and databases
• Ability to architect strategy along with leadership skills
• Excellent active listening, negotiation and presentation skills
• Competence to build and effectively manage interpersonal relationships at all levels of the company
• In-depth knowledge of labor law and HR best practices.