Jobs at eRecruiter Nigeria

•  They are seeking to hire a confident, target-driven, and organized Customer Sales Representative to manage high-volume customer interactions through phone calls and WhatsApp.
• The ideal candidate will be responsible for confirming customer orders, converting interested customers into confirmed orders, following up on deliveries, maintaining accurate CRM records, and ensuring orders are successfully delivered.

Job Responsibilities

Customer Sales & Order Confirmation

• Contact customers promptly to confirm orders and follow up with unreachable customers.
• Engage undecided customers using product knowledge and consultative selling techniques.
• Convert customer interest into confirmed orders.
• Follow up with customers scheduled for delivery.
• Update customer and order statuses accurately in the CRM.

Customer Communication

• Respond promptly and professionally to customer enquiries, complaints, and repeat orders via WhatsApp.
• Capture orders received through WhatsApp and social media channels into the CRM.
• Maintain accurate product pricing information on WhatsApp Business.
• Collect and share relevant customer feedback and testimonials.

CRM & Order Management

• Maintain accurate records of customer interactions, orders, payment status, delivery status, and other relevant information.
• Ensure all required order details are completed and updated in the CRM.
• Monitor outstanding orders and ensure no customer remains unattended.
• Identify and escalate unusual customer patterns or data discrepancies.

Delivery & Agent Coordination

• Follow up with delivery agents on dispatched orders.
• Track outstanding deliveries and escalate unresolved issues promptly.
• Coordinate customer returns and replacements with the relevant teams.
• Record logistics and delivery-related information accurately.
• Use Google Maps where required to verify delivery distances and logistics costs.

Inventory & Reporting

• Monitor product availability and communicate potential stock shortages to the relevant team.
• Prepare daily reports covering calls made, orders confirmed, delivery follow-ups, and outstanding issues.
• Participate in team meetings and complete assigned follow-up actions.

Job Requirements

• 2–3 years of experience in sales, telesales, customer service, call centre operations, or e-commerce.
• Experience in Cash-on-Delivery (COD) e-commerce or a high-volume call centre environment is an advantage.
• Minimum qualification of OND.
• Strong verbal communication and telephone selling skills.
• Confident, persuasive, customer-focused, and target-driven.
• Experience using CRM systems and maintaining accurate customer records.
• Proficiency with WhatsApp Business and managing multiple customer conversations.
• Basic knowledge of Microsoft Excel or Google Sheets.
• Strong organisational and time-management skills.
• Ability to work independently in a remote environment.
• Must have a stable internet connection, functional smartphone, and suitable home workspace.

go to method of application »

• They are seeking to hire a Digital Marketing Executive to drive customer acquisition, strengthen brand visibility, and support business growth through innovative marketing initiatives. The ideal candidate is both creative and analytical, with experience executing successful digital marketing campaigns and generating qualified leads.

Job Responsibilities

Digital Marketing

• Develop and execute multi-channel digital marketing campaigns.
• Manage paid advertising campaigns across Google, Meta, LinkedIn, and other platforms.
• Optimize campaign performance to maximize ROI.
• Increase website traffic and online conversions.

Social Media Management

• Plan and manage the company's social media content calendar.
• Create engaging content for LinkedIn, Facebook, Instagram, X, TikTok, and other relevant platforms.
• Grow online communities and improve engagement.
• Respond to customer enquiries where appropriate.

Content & Brand Management

• Create marketing collateral including brochures, presentations, newsletters, videos, flyers, and customer guides.
• Ensure brand consistency across all communication channels.
• Develop educational content around fin-tech, foreign exchange, and cross-border payment solutions.

Email Marketing & CRM

• Plan and execute targeted email marketing campaigns.
• Segment customer databases for personalized communication.
• Monitor campaign performance, including open rates, click-through rates, and conversions.
• Collaborate with the sales team to nurture leads.

Lead Generation

• Generate qualified leads for the Business Development team.
• Support product launches and promotional campaigns.
• Develop referral and customer acquisition initiatives.

Market Research

• Monitor competitor activities, pricing, and market trends.
• Identify new market opportunities and customer insights.
• Recommend innovative marketing initiatives.

Event Marketing

• Coordinate exhibitions, webinars, networking events, and trade shows.
• Manage event branding and promotional materials.
• Represent the organization at relevant industry events.

Analytics & Reporting

• Track marketing performance using relevant KPIs.
• Prepare weekly and monthly performance reports.
• Recommend improvements based on campaign data and customer insights.

Requirements

• Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
• 3–5 years of marketing experience, preferably within fin-tech, banking, financial services, technology, or a related industry.
• Demonstrated success in delivering measurable marketing results.

Required Skills

• Digital marketing strategy
• Social media marketing
• SEO & SEM
• Email marketing
• Content creation and copywriting
• Lead generation
• CRM platforms
• Google Analytics or similar analytics tools
• Canva or Adobe Creative Suite
• Strong project management and organizational skills
• Excellent communication and presentation skills
• Commercially minded with a creative approach

go to method of application »

  They are seeking a detail-oriented and experienced Accountant to manage day-to-day accounting operations and support accurate financial reporting for the business.

The ideal candidate will be responsible for bank and transaction reconciliations, agent remittance tracking, accounts payable, payroll, tax compliance, financial reporting, and maintaining accurate accounting records.

Job Responsibilities

Agent Remittance Reconciliation

• Daily reconciliation of COD remittances from agents across 23+ states against CRM order-fulfilment records.
• Identify and follow up on discrepancies, shortfalls, and delayed remittances.
• Maintain an agent liability ledger covering amounts collected, remitted, and outstanding.
• Prepare weekly remittance reports for management.

Payroll & Vendor Payments

• Process monthly staff payroll and performance-based commissions for agents/contractors.
• Manage accounts payable and coordinate payments to suppliers, fulfillment partners, logistics vendors, and service providers.
• Maintain payment schedules.
• Track outgoing payments with invoices, receipts, and transfer documentation.

Tax Filing & Regulatory Compliance

• Calculate and remit monthly PAYE to the relevant SIRS.
• Manage VAT, including input/output VAT and monthly FIRS VAT returns.
• Handle WHT deductions and remittances.
• Maintain an annual tax compliance calendar.
• Liaise with external auditors/tax consultants when required.

P&L Reporting & Financial Analysis

• Prepare monthly P&L statements by brand and product line.
• Track COGS, fulfillment costs, advertising spend, and operating overheads.
• Monitor weekly cash flow and identify liquidity risks.
• Provide management with financial summaries highlighting trends, cost increases, and margin erosion.
• Support monthly business reviews with financial data.

Job Requirements

• B.Sc. or HND in Accounting, Finance, or related discipline.
• ACA, ACCA, or ICAN membership—or active student membership near completion—is an advantage.
• 3–5 years of hands-on accounting experience, preferably in e-commerce, FMCG, or retail.
• High-volume transaction reconciliation experience is non-negotiable.
• Practical experience with FIRS filings (VAT, CIT, WHT) and PAYE remittances.
• Strong Microsoft Excel/Google Sheets skills, including Pivot Tables and VLOOKUP/XLOOKUP.
• QuickBooks, Sage, or Zoho Books experience is a bonus.
• Comfortable working with Google Workspace.
• Ability to learn proprietary/internal tools quickly.

Required Skills

• Extremely detail-oriented
• Self-managed and disciplined
• Proactive communication
• Integrity and discretion
• Comfortable working in a transitioning/automation-focused environment