Job Openings at RightCom

• The ideal candidate will be responsible for maintaining the high quality standards of our software solutions by carrying out rigorous testing and contributing to the continuous improvement of our development processes.

Responsibilities:

• Design and execute detailed test plans to identify bugs and compatibility issues in our applications.
• Design, write, implement and execute the various tests (unit, functional, automated) that will validate the quality and proper functioning of a program.
• Collaborate with the development team to correct defects and improve the product.
• Document test results and write clear reports for stakeholders.
• Participate in the development and implementation of quality assurance processes for all phases of the software development cycle.
• Use bug tracking tools to track issues from identification to resolution.
• Ensure that all final deliverables meet predefined quality standards.
• Set up a functionality diagnosis schedule, monitor it and make it accessible to the customer.
• Create tools for testing and analyzing the results found, with a view to drafting new releases.

Qualifications:

• Master’s degree in computer science, software engineering or related field.
• Proven professional experience as a QA analyst or in the software industry.
• Proven skills in the use of manual and automated testing tools.
• Knowledge of Agile and Scrum methodologies.
• Excellent attention to detail and ability to analyze complex data.
• Strong communication and problem-solving skills.
• Understanding of the software development cycle.
• Ability to write Python scripts and review other developers’ code to identify bugs.
• Excellent analytical skills.
• Organized, meticulous, rigorous, and able to write documentation.

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• We are looking for a dynamic and organized Sales Administrator to support our sales team. This role is fundamental to ensuring the smooth running of sales operations and the administrative efficiency of our sales department.
• The Sales Administrator will be the pillar that guarantees the integrity of sales processes and the accuracy of sales data.

Responsibilities:

• Ensure administrative management of sales, including contract preparation, order tracking and invoicing.
• Act as liaison between sales teams, logistics and customers for smooth and efficient coordination.
• Keep customer database up to date and ensure accuracy of sales information.
• Provide logistical support to sales teams, including diary management, travel arrangements and meeting preparation.
• Analyze sales data and prepare periodic reports for the management team.
• Participate in the continuous improvement of sales administration processes to increase overall efficiency.
• Commercial follow-up of customers by providing advice, information and advice.
• Drawing up quotations.
• Invoice registration.
• Payment follow-up.
• After-sales follow-up and settlement of any disputes.

Qualifications:

• Bachelor’s degree in accounting and management, commerce, operational sales management, IT negotiation, or a related field.
• Proven experience in sales administration or similar role.
• Proven data management skills and ability to use CRM, ERP and data processing software.
• Strong accounting skills.
• Excellent organizational and time management skills.
• Good interpersonal skills.
• Computer literate.
• Team spirit and excellent interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Fluency in written and spoken French is a plus.

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RightCom is is looking for a proactive, passionate and meticulous Sales Account Executive. This position is of strategic importance in our mission to deliver innovative CX solutions and expand our customer portfolio through dynamic and targeted sales strategies.

Responsibilities:

• Define sales approach strategy, in collaboration with sales management (how to interact with potential customers).
• Qualify new business opportunities, by discovering customer needs.
• Present solutions adapted to customer needs.
• Participate in promotional sales events, direct selling techniques, customer service, leadership and product classroom training.
• Qualify new sales opportunities, with a focus on discovering customer needs.
• Develop and execute marketing campaigns focusing on territory and specific product offerings in collaboration with sales operations and marketing departments.
• Solicit sales from existing core installation lists and new account lists.
• Maintain records of all sales interactions with customers and internal departments using CRM.
• close deals.

Qualifications:

• Master’s degree in business, sales, marketing or related field.
• Proven experience in a sales role, ideally in a technology environment.
• Ability to read business reports and adopt strategy accordingly.
• Excellent understanding of computer systems, software and hardware.
• Excellent interpersonal skills.
• Strong communication, organizational and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

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Responsibilities:

• Manage the Help Desk, ensuring that all problems and support requests are resolved quickly and efficiently.
• Develop and implement strategies to continuously improve the IT support service.
• Manage end-user relations, ensuring effective communication and satisfactory problem resolution.
• Analyze support request trends to identify areas for improvement and implement proactive solutions.
• Work closely with other IT departments to ensure seamless integration of services and systems.
• Manage documentation and reports related to Help Desk activities.
• Collaborate with internal teams to ensure integration and consistency of IT systems across the organization.
• Manage business continuity and disaster recovery plans for the Help Desk.
• Participate in the preparation of IT budgets and manage costs associated with the Help Desk.
• Evaluate and implement new technologies and tools to optimize Help Desk efficiency.

Qualifications:

• Bachelor’s degree in computer science, information systems, or related field.
• At least 3 years’ experience managing a Help Desk or similar role, preferably in a technology environment.
• Excellent understanding of computer systems, software and hardware.
• Advanced project management and leadership skills.
• Strong communication, organizational and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Fluent in French is a nice-to-have.

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We are looking to strengthen our HR team with a proactive and strategic HR Business Partner. This role is essential to align HR strategies with business objectives, ensuring optimal human resources management.

Responsibilities:

• Implement and execute the company’s HR strategy.
• Intervene at various decision-making levels, including recruitment, integration, career management and consulting.
• Work closely with HR management to assess the profitability of teams.
• Propose training programs in line with profiles and budgets.
• Manage the recruitment process.
• Support managers in team management and labor relations.
• Identify areas for improvement to optimize team profitability and enhance company performance.
• Lead performance and talent reviews within the organization.
• Identify potential and set up a succession plan to ensure the continuity of key skills within the organization.
• Play a key role in developing and nurturing talent.

Qualifications:

• Master’s degree in Human Resources, Business, Employment Law or related field.
• Proven experience in a similar role, preferably in the IT or services sector.
• Knowledge of labor law, administrative law and social law.
• Management skills
• Advanced project management and leadership skills.
• Strong communication and organizational skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Strong listening and adaptability skills.

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RightCom, a pioneer in Customer Experience Management (CX) in Africa, is looking to integrate a competent, passionate and thorough Enterprise Account Manager. This role is strategic to our mission of improving business impact for our customers, strengthening RightCom’s reputation as the leader in customer experience management on the continent.

Responsibilities:

• Manage and develop relationships with a portfolio of key customers to ensure their satisfaction and loyalty.
• Gain an in-depth understanding of customer needs and develop customized solutions that meet their specific requirements.
• Manage the end-to-end execution of complex projects, ensuring alignment with corporate objectives and timely delivery.
• Plan and execute account strategies to promote customer growth and engagement.
• Work closely with sales, marketing and support teams to ensure a consistent, quality customer experience.
• Identify new sales and growth opportunities within existing accounts.
• Provide regular reports on account status and progress towards objectives.
• Effectively resolve customer issues and concerns to continually improve their experience with RightCom.
• Organize and participate in account meetings and presentations to strengthen customer relationships.
• Monitor market trends and competitor activities to stay current and propose proactive strategies.

Qualifications:

• Master’s degree in business, marketing, management or related field.
• At least 3 years’ experience in account management or similar role, preferably in the technology sector.
• In-depth understanding of market and customer needs in Africa.
• Advanced IT skills, particularly in the use of CRM and data analysis tools.
• Excellent communication, negotiation and customer relationship management skills.
• Ability to align project objectives with broader corporate goals, contributing to overall corporate strategy.
• Ability to work independently as part of a multi-disciplinary team.
• Excellent at explaining technical information to a non-technical audience
• Tech-savvy professional who is able to excel at nurturing client relationships.

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As part of its expansion and to support its continued growth, RightCom is looking for a competent and dynamic Senior Project Manager. This role is crucial to the planning, execution and monitoring of our key client projects, ensuring they are delivered on time, on budget and to defined quality standards.

Responsibilities:

• Plan and supervise projects from conception to completion.
• Ensure planning and coordination between different collaborators on the project.
• Work closely with internal teams and customers to define project objectives, clarify specific requirements, and establish deadlines.
• Manage and allocate the necessary resources (human, technical, material, financial) to achieve project objectives.
• Monitor and report regularly on project progress to stakeholders and adjust plans as necessary.
• Identify, assess and mitigate project risks.
• Ensure quality of deliverables and compliance with company standards.
• Identify and mobilize resources.
• Draw up and maintain an accurate and up-to-date schedule.
• Assess and deal with risks
• Define project specifications in a technical file with process-product consistency
• Define installation prerequisites (technical, deadline, financial) in specifications that take into account production constraints.
• Continuously track delivery against forecasts.
• Liaise between the various stakeholders and ensure that information is communicated.
• Monitor the quality and profitability of deliverables.
• Manage conflicts and problems that may arise.

Qualifications:

• Master’s degree in project management, business administration, IT or related field.
• 3 years + of proven project management experience, ideally in the technology or for a big four.
• Advanced planning, organization and time management skills.
• Ability to work under pressure and manage multiple projects simultaneously.
• Excellent communication and leadership skills.
• Mastery of project management tools and associated software.
• Team spirit, leadership and decisiveness.
• Versatility
• Organizational and problem-solving skills
• Creativity, innovation and initiative
• Excellent customer relationship management skills.
• Demonstrated skills in customer support and user experience enhancement.
• Ability to work in a team and collaborate with different business units.
• Strong listening skills and ability to identify and respond to customer needs.
• Excellent understanding of computer systems, software and hardware.
• Strong communication and organizational skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

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As part of our ongoing expansion, RightCom, a leader in customer experience management in Africa, is looking for a dedicated, passionate and detail-oriented Customer Success Associate who loves SaaS products and enterprise clients. This position is essential to support our mission to improve business impact for our customers, while strengthening RightCom’s position as the leader in CX management on the African continent.

Responsibilities:

• Assist in the development and implementation of customer success strategies that align with corporate objectives and customer expectations.
• Participate in the planning and execution of initiatives to increase customer engagement and loyalty.
• Effectively manage day-to-day customer interactions to build positive and lasting relationships.
• Work closely with sales and support teams to ensure a seamless, high-quality customer experience.
• Assist in the analysis of customer data to identify trends and opportunities for improvement.
• Organize and conduct training sessions and workshops for customers, promoting effective use of our CX products and services.
• Monitor and respond to customer feedback, contributing to the continuous improvement of the customer experience.
• Act as an intermediary between customers and internal teams to resolve problems quickly.

Qualifications:

• Bachelor’s degree in marketing, business management, communications or related field.
• Previous experience in a customer support or customer success role, ideally in the technology sector.
• Good understanding of African market dynamics and specific customer needs.
• Computer skills, particularly in the use of CRM systems and data analysis tools.
• Strong communication and problem-solving skills, with attention to detail.
• Ability to work effectively in multi-disciplinary teams.
• Fluency in English, with a preference for those who also speak French.