IT Help Desk Specialist at RightCom

Responsibilities:

• Manage the Help Desk, ensuring that all problems and support requests are resolved quickly and efficiently.
• Develop and implement strategies to continuously improve the IT support service.
• Manage end-user relations, ensuring effective communication and satisfactory problem resolution.
• Analyze support request trends to identify areas for improvement and implement proactive solutions.
• Work closely with other IT departments to ensure seamless integration of services and systems.
• Manage documentation and reports related to Help Desk activities.
• Collaborate with internal teams to ensure integration and consistency of IT systems across the organization.
• Manage business continuity and disaster recovery plans for the Help Desk.
• Participate in the preparation of IT budgets and manage costs associated with the Help Desk.
• Evaluate and implement new technologies and tools to optimize Help Desk efficiency.

Qualifications:

• Bachelor’s degree in computer science, information systems, or related field.
• At least 3 years’ experience managing a Help Desk or similar role, preferably in a technology environment.
• Excellent understanding of computer systems, software and hardware.
• Advanced project management and leadership skills.
• Strong communication, organizational and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Fluent in French is a nice-to-have.