Operations Manager at Roseann Gold Hotel & Resort

Operations Leadership

• Oversee all daily hotel operations across front desk, housekeeping, F&B, and maintenance
• Ensure departmental standards, guest service protocols, and brand guidelines are consistently maintained
• Manage staff scheduling, discipline, and performance across all departments
• Coordinate interdepartmental communication and resolve operational issues proactively
• Monitor and actively engage with the Property Management System (PMS) for occupancy tracking and reporting

Corporate Sales & Revenue

• Own the hotel's occupancy target and develop actionable plans to achieve it
• Identify, pursue, and close corporate accounts through direct outreach, site visits, and relationship management
• Maintain and grow a pipeline of corporate clients aligned with the hotel's premium positioning
• Enforce premium rate strategy and resist unsupported discounting
• Coordinate with ownership on marketing and promotional initiatives

Reporting & Accountability

• Submit weekly occupancy reports and monthly revenue performance summaries to ownership
• Provide formal written escalations for operational, staff, and guest issues
• Maintain active and substantive communication across management channels
• Track and report all KPIs as defined by ownership on a regular basis

Team & Guest Experience

• Serve as the primary leadership figure that staff escalate operational issues to
• Build a motivated, accountable management team that functions without constant ownership intervention
• Ensure guest complaints are resolved within defined timeframes and documented appropriately
• Maintain strong relationships across kitchen/F&B, front office, and housekeeping teams

Essential

• Minimum 5 years experience in hospitality management, with at least 2 years in a senior operational role
• Demonstrable track record of driving occupancy and corporate account acquisition
• Strong reporting discipline — candidate must be comfortable producing formal written performance summaries
• Experience with Property Management Systems (eZee Absolute or similar)
• Excellent communication and interdepartmental coordination skills
• Based in or willing to relocate to Abuja immediately

Preferred

• Prior experience in boutique or corporate hotel environments
• Existing corporate client relationships in Abuja or FCT
• Degree or professional certification in Hospitality Management, Business Administration, or related field
• Familiarity with the Abuja corporate hospitality market