Job Openings at Great Brands Nigeria Limited

• Defining and implementing front desk objectives and procedures.
• Hiring and training staff and managing the shift schedules.
• Tending to guests' complaints and questions and providing exceptional customer service.
• Ensuring that the front desk and reception area is kept clean and organized.
• Maintaining front desk office supplies and equipment.
• Managing budgets, records, and contracts.
• Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
• Conducting performance reviews with the front desk staff.
• Generating reports and feedback for presentation to the general manager.
• Performing administrative duties such as filing and updating records, among others, as needed.

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• Identifies potential listening audience and customers
• Assists in development and evaluates marketing strategies, striving to achieve maximum profits or market share and achieving and maintaining customer satisfaction
• Researches program and campaign effectiveness
• Tracks and reports results to management
• Responsible for proper kick off elements for new accounts assigned and any new platforms that roll under existing accounts
• Development of comprehensive recaps for all major projects/events
• Ability to speak to overall Design Machine US strategy with a continuous pulse on user needs pertaining to new features and functionality enhancements
• Assist Design Machine lead in building use cases and success stories for the US market
• Understands full functionality of Design Machine and serves as the platform expert
• Drive overall market and user engagement with Design Machine across all user classes

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• Developing and sustaining solid relationships with key clients that bring in the most income for the company.
• Addressing and resolving key clients’ complaints.
• Acting as the main point of contact between key clients and internal teams.
• Supervising the account teams assigned to each key client.
• Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients’ needs are met.
• Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.
• Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
• Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals.

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• Collaborate with members of the Marketing team to penetrate key markets.

• Define the approach for the overall sale of new business and account retention.

• Develop a comprehensive sales and distribution strategy to maximise sales opportunities.

• Develop sales and distribution policies that reflect the organisation's goals.

• Direct the Sales team in generating proposals that define a clear path to client satisfaction and revenue growth.

• Establish customer relationship management (CRM) systems and guidelines to manage customer relationships.

• Establish internal guidelines for personal data protection based on applicable legislations, to manage customer data.

• Foster relationships with new partners to achieve desired revenue.

• Influence senior stakeholders within customers' organisations and premier buyers in the industry.

• Investigate factors impacting sales performance.

• Leverage innovations to maximise revenue of traditional and digital assets and products.

• Monitor changes in the industry and leverage them for business opportunities.

• Outline objectives in key target areas such as sales volume, market share, distribution channels and profit margins to guide promotions and sponsorships.

• Participate in forums to keep abreast of new changes in the industry and practices.

• Promote positive relationships with major customers to understand their needs.

• Provide advice when preparing bid documents and integrated proposals for key accounts.

• Provide input on sales incentive structure and key performance indicators to help monitor targets.

• Provide input to the Content Development team based on customer and industry feedback.

• Recommend changes in pricing structures in product lines or products.

• Review sales performance by analysing performance reports.