Reports to: Accountant
Direct Reports: None
Main Function
The Cashier is responsible for handling all customer payments, issuing receipts, maintaining accurate transaction records, and ensuring proper cash control procedures. The role also supports sales operations by providing excellent customer service while ensuring all financial transactions are processed accurately and in accordance with company policies.
Role Responsibilities
Cash Handling & Payment Processing
- Receive payments from customers using cash, POS, bank transfer, or other approved methods.
- Issue receipts for all transactions.
- Ensure accuracy in billing, pricing, and payment collection.
- Balance cash at the beginning and end of each shift.
- Record all transactions properly in the POS system or cash register.
Sales Support
- Assist customers during checkout in a polite and professional manner.
- Confirm correct prices, discounts, and quantities before payment.
- Support the sales team during busy periods.
- Inform customers about available payment options.
- Help ensure smooth flow of customers at the payment point.
Daily Reconciliation
- Prepare daily sales reports.
- Reconcile cash, POS, and transfer payments with sales records.
- Report shortages, excess cash, or errors immediately.
- Submit daily collections to the accountant or supervisor.
- Ensure proper documentation of all transactions.
Customer Service
- Attend to customers politely and professionally.
- Respond to customer questions regarding payments and receipts.
- Handle complaints calmly and refer serious issues to the Store Manager.
- Maintain a friendly and respectful attitude at all times.
Record Keeping & Documentation
- Maintain accurate records of daily transactions.
- Keep copies of receipts, invoices, and payment confirmations.
- Ensure proper filing of financial documents.
- Assist during audits by providing required records.
Compliance & Control
- Follow all company financial policies and procedures.
- Do not process unauthorized discounts or refunds.
- Ensure all payments are properly recorded.
- Protect company cash and financial information.
- Maintain confidentiality of financial records.
Workplace Cleanliness & Organization
- Keep the cashier counter neat and organized.
- Ensure POS equipment is properly handled.
- Report faults in POS machines or registers.
- Maintain professional appearance at all times.
Qualifications and Requirements
- Minimum of Bachelor’s Degree in Accounting, Business, or related field.
- Previous experience as a cashier, sales assistant, or retail staff is an advantage.
- Basic knowledge of POS systems and cash handling.
- Ability to work in a retail or fashion store environment.
Core Competencies
- Good numerical and calculation skills
- Attention to detail
- Honesty and integrity
- Good customer service skills
- Ability to work under pressure
- Basic computer / POS knowledge
- Good communication skills
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Reports to: Managing Director
Direct Reports: None
Main Function
The Human Resources Officer is responsible for managing and supporting all HR functions within the hotel, including recruitment, employee relations, performance management, compliance, and staff welfare. The role ensures that all HR practices align with hospitality standards, labour laws, and company policies, while fostering a productive, disciplined, and service-oriented workforce.
Role Responsibilities
Recruitment & Onboarding
- Manage end-to-end recruitment processes for hotel staff across all departments (Front Office, Housekeeping, F&B, Kitchen, Security, etc.).
- Source, screen, and interview candidates with relevant hospitality experience.
- Coordinate onboarding, documentation, and induction for new hires
- Ensure all employees meet required standards for grooming, professionalism, and service delivery.
Employee Relations & Welfare
- Maintain positive employee relations and a healthy work environment.
- Address staff concerns, grievances, and disciplinary issues promptly.
- Ensure fair and consistent application of company policies.
- Promote staff welfare, engagement, and retention initiatives.
Performance Management
- Support implementation of performance appraisal systems.
- Monitor staff performance and provide feedback to department heads.
- Identify training needs and coordinate staff development programs.
- Ensure underperforming staff are managed through structured improvement plans.
HR Operations & Administration
- Maintain accurate employee records and HR documentation.
- Manage attendance, leave records, and staff schedules in coordination with departments.
- Prepare HR reports including headcount, turnover, and performance data.
- Ensure proper filing and confidentiality of employee information
Compliance & Policy Enforcement
- Ensure compliance with labour laws and hospitality industry regulations.
- Enforce company policies, SOPs, and code of conduct.
- Support audits and inspections by regulatory authorities.
- Ensure all staff adhere to grooming, hygiene, and workplace standards
Training & Development
- Coordinate orientation and continuous training programs for staff.
- Ensure staff are trained on customer service, hygiene, and operational standards.
- Work with department heads to improve service delivery through training.
- Monitor effectiveness of training programs.
Disciplinary Management
- Handle disciplinary cases including warnings, queries, and terminations.
- Ensure all disciplinary actions follow due process.
- Maintain proper documentation of incidents and actions taken.
- Support management in enforcing discipline across all departments.
HR Support to Operations
- Work closely with department heads to ensure adequate staffing levels.
- Support operational needs during peak periods.
- Ensure HR presence in daily hotel operations where necessary.
- Provide guidance to supervisors on people management
Qualifications and Requirements
Education and Certifications
- Bachelor’s degree in Human Resources Management, Industrial Relations, Business Administration, or a related field.
- HR professional certification (CIPM, SHRM, or equivalent) is an added advantage.
Experience
- Minimum of 3 years’ experience in Human Resources, preferably in hospitality (hotel experience is mandatory)
Skills
HR Technical Skills
- Good understanding of recruitment, employee relations, performance management, and training administration.
- Strong understanding of hotel operations and staff structure.
- Knowledge of Nigerian labour laws and HR best practices.
Communication and Interpersonal Skills
- People-oriented with strong emotional intelligence
- Excellent verbal and written communication skills.
- Strong relationship-building skills and ability to engage with all staff levels.
Organizational and Analytical Skills
- Strong attention to detail, recordkeeping, and reporting ability.
- Proficiency in Microsoft Office Suite and HR systems.
Problem-Solving and Confidentiality
- Ability to resolve issues calmly, professionally, and discreetly.
- Commitment to maintaining confidentiality and integrity in all HR matters.
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