Fashion House Cashier at Domeo Resources International (DRI)

Reports to: Accountant
Direct Reports: None    

Main Function    

The Cashier is responsible for handling all customer payments, issuing receipts, maintaining accurate transaction records, and ensuring proper cash control procedures. The role also supports sales operations by providing excellent customer service while ensuring all financial transactions are processed accurately and in accordance with company policies.    

Role Responsibilities    

Cash Handling & Payment Processing

• Receive payments from customers using cash, POS, bank transfer, or other approved methods.
• Issue receipts for all transactions.
• Ensure accuracy in billing, pricing, and payment collection.
• Balance cash at the beginning and end of each shift.
• Record all transactions properly in the POS system or cash register.

Sales Support

• Assist customers during checkout in a polite and professional manner.
• Confirm correct prices, discounts, and quantities before payment.
• Support the sales team during busy periods.
• Inform customers about available payment options.
• Help ensure smooth flow of customers at the payment point.

Daily Reconciliation

• Prepare daily sales reports.
• Reconcile cash, POS, and transfer payments with sales records.
• Report shortages, excess cash, or errors immediately.
• Submit daily collections to the accountant or supervisor.
• Ensure proper documentation of all transactions.

Customer Service

• Attend to customers politely and professionally.
• Respond to customer questions regarding payments and receipts.
• Handle complaints calmly and refer serious issues to the Store Manager.
• Maintain a friendly and respectful attitude at all times.

Record Keeping & Documentation

• Maintain accurate records of daily transactions.
• Keep copies of receipts, invoices, and payment confirmations.
• Ensure proper filing of financial documents.
• Assist during audits by providing required records.

Compliance & Control

• Follow all company financial policies and procedures.
• Do not process unauthorized discounts or refunds.
• Ensure all payments are properly recorded.
• Protect company cash and financial information.
• Maintain confidentiality of financial records.

Workplace Cleanliness & Organization

• Keep the cashier counter neat and organized.
• Ensure POS equipment is properly handled.
• Report faults in POS machines or registers.
• Maintain professional appearance at all times.

Qualifications and Requirements    

• Minimum of Bachelor’s Degree in Accounting, Business, or related field.
• Previous experience as a cashier, sales assistant, or retail staff is an advantage.
• Basic knowledge of POS systems and cash handling.
• Ability to work in a retail or fashion store environment.

 Core Competencies     

• Good numerical and calculation skills
• Attention to detail
• Honesty and integrity
• Good customer service skills
• Ability to work under pressure
• Basic computer / POS knowledge
• Good communication skills