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  • Posted: Aug 6, 2024
    Deadline: Aug 13, 2024
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    IT / Customer Care Specialist

    Description

    • In this role, you will be responsible for providing exceptional customer service while also managing our IT systems and ensuring smooth operations.
    • You will serve as the first point of contact for customers seeking assistance with our products and services, as well as troubleshooting any technical issues that may arise.

    Responsibilities

    • Provide outstanding customer service by addressing inquiries, resolving complaints, and offering product recommendations.
    • Assist customers with online orders, returns, and exchanges through various communication channels (phone, email, chat).
    • Manage the beauty shop’s IT systems, including point-of-sale software, inventory management systems, and customer relationship management tools.
    • Troubleshoot technical issues related to hardware and software used in-store and assist staff in resolving these problems.
    • Conduct regular maintenance checks on IT equipment to ensure optimal performance.
    • Collaborate with the sales team to improve customer experience through technology solutions.
    • Maintain accurate records of customer interactions and transactions in the system.

    Requirements and Skills

    • Minimum Ordinary National Diploma; additional education in Information Technology or related field is preferred.
    • 1 - 3 Years experience in a customer service role; experience in retail or beauty industry is a plus.
    • Strong technical skills with knowledge of IT systems relevant to retail operations.
    • Excellent communication skills with a friendly demeanour.
    • Ability to troubleshoot basic technical issues independently.
    • Strong problem-solving skills and attention to detail.
    • Familiarity with beauty products and trends is an advantage.

    go to method of application »

    Accountant

    Job Summary

    • The ideal candidate will be responsible for managing financial records, ensuring compliance with tax regulations, and providing insightful financial analysis to support our business operations.
    • This role is crucial in maintaining the financial health of our beauty shop and helping us achieve our growth objectives.

    Key Responsibilities

    • Prepare and analyze monthly financial statements, including profit and loss reports, balance sheets, and cash flow statements.
    • Manage accounts payable and receivable processes to ensure timely payments and collections.
    • Coordinate with salon management to compile fiscal information related to payroll, taxes, lease agreements, and other financial obligations.
    • Implement effective cash flow management strategies to optimize resources and reduce costs.
    • Assist in preparing for audits by providing necessary documentation and responding to auditor inquiries.
    • Advise management on financial decisions, budgeting, and best practices for operational efficiency.
    • Stay updated on industry trends, tax codes, and regulatory changes that may impact the business.

    Qualifications

    • Bachelor's Degree in Accounting, Finance, or a related field.
    • Minimum 2 years experience as an accountant or in a similar financial role; experience in the beauty or service industry is preferred.
    • Strong understanding of accounting principles, tax regulations, and compliance requirements.
    • Proficiency in accounting software (e.g., QuickBooks) and Microsoft Office Suite (especially Excel).
    • Excellent analytical skills with a keen attention to detail.
    • Strong communication skills to effectively collaborate with staff at all levels.

    Skills & Competencies:

    • High level of integrity and professionalism.
    • Ability to prioritize tasks effectively in a fast-paced environment.
    • Strong problem-solving skills with a proactive approach to challenges.

    go to method of application »

    Cosmetics Marketer

    Job Description

    • We are seeking a passionate and creative Cosmetics Marketer to join our team. As a Cosmetics Marketer, you will be responsible for developing and implementing market strategies to promote our range of cosmetic products.
    • Your primary goal will be to increase brand awareness, drive sales, and engage with our target audience in the beauty industry.

    Responsibilities

    • Develop and execute marketing campaigns to promote cosmetic products.
    • Conduct market research to identify trends and opportunities in the cosmetics industry.
    • Collaborate with the product development team to ensure alignment between marketing efforts and product offerings.
    • Manage social media accounts and create engaging content to attract customers.
    • Analyse campaign performance and adjust strategies as needed to optimize results.
    • Work closely with influencers and beauty bloggers to enhance brand visibility.

    Requirements

    • Minimum Higher National Diploma in Marketing, Business, or related field.
    • 1-5 years Experience in cosmetics marketing or a similar role.
    • Strong understanding of digital marketing techniques and social media platforms.
    • Excellent communication and interpersonal skills.
    • Creative thinker with a passion for the beauty industry.

    Method of Application

    Interested and qualified candidates should send their Resume along with a Cover Letter detailing their relevant experience to: info@talentplaceconsulting.com using the Job Title as the subject of the mail.

    Note

    • If you are passionate about technology and beauty products and enjoy helping customers find solutions, we would love to hear from you!
    • We are an Equal Opportunity Employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, national origin or disability.

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