Jobs at FoliXx Hospitality

Description

• We are seeking a nurturing, organized, and proactive House Mum to manage our in-house dancers' well-being and ensure they remain compliant with company policies and country regulations.
• This role is crucial in maintaining a harmonious and professional environment, enabling our team to thrive while adhering to all operational and legal requirements.

Key Responsibilities

• Team Coordination: Oversee the daily schedules and appointments for in-house dancers, ensuring timely attendance and smooth operations.
• Welfare Management: Provide support for dancers’ housing and general well-being, creating a comfortable and safe environment.
• Policy Compliance: Ensure all employees follow company rules and policies, addressing non-compliance promptly and professionally.
• Immigration Compliance: Monitor and manage adherence to the country’s immigrant regulations, including documentation and work permits.
• Employee Support: Act as a point of contact for dancers, addressing their needs, concerns, and welfare-related issues.
• Operational Oversight: Ensure dancers are available as required for performances and events, staying aligned with schedules and company expectations.
• Conflict Resolution: Mediate disputes and foster a positive and supportive work atmosphere.
• Reporting: Maintain accurate records of schedules, compliance issues, and welfare matters, reporting to management regularly.

Key Requirements

• Interested candidates should possess an HND / B.Sc Degree with 2-5 years experience.
• Proven experience in a similar role, preferably in the hospitality or entertainment industry.
• Strong organizational and multitasking skills to handle schedules, housing, and welfare needs effectively.
• Excellent interpersonal and communication skills to engage with employees and management.
• Understanding of immigration policies and legal compliance related to employment.
• Compassionate and approachable, with the ability to foster trust and support among employees.
• Firm and assertive when enforcing company policies and rules.
• Availability to work flexible hours, including evenings and weekends, as needed.

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Job Summary

• Are you an eloquent, mature, and customer-focused professional? Do you excel in building relationships and creating memorable guest experiences?
• We are seeking a dynamic Customer Care Representative to join our team. If you’re driven by customer satisfaction and passionate about hospitality, this role is perfect for you!

Key Responsibilities

• Reservations: Handle customer reservations efficiently and accurately, ensuring a seamless booking process.
• Inquiries: Respond promptly to customer inquiries via phone, email, and in person, providing detailed and helpful information about our services.
• Upselling: Identify opportunities to upsell services, packages, or products to enhance guest experiences and increase revenue.
• Feedback Management: Collect and document customer feedback, addressing concerns professionally and escalating issues when necessary.
• Guest Relations: Foster positive relationships with customers, creating a welcoming and memorable experience for every guest.
• Customer Satisfaction: Monitor and ensure a high level of customer satisfaction by addressing needs and resolving issues swiftly.
• Coordination: Collaborate with other departments to ensure customer needs are met and their expectations are exceeded.
• Reporting: Maintain records of reservations, inquiries, and customer feedback for reporting and improvement purposes.

Key Requirements

• Proven experience in customer care, guest relations, or a similar role, preferably in the hospitality industry.
• Strong communication skills with a clear, eloquent, and professional demeanor.
• A customer-centric mindset with a passion for delivering outstanding service.
• Mature, approachable, and confident personality to engage with diverse customers.
• Ability to upsell effectively and handle objections with professionalism.
• Excellent organizational and multitasking skills to manage reservations, inquiries, and feedback simultaneously.
• Proficiency in using reservation and customer relationship management (CRM) systems is a plus.
• Flexibility to work shifts, including evenings, weekends, and holidays as needed.
• Candidates should possess an HND / B.Sc Degree with 2-5 years experience.