Head of Commerce at Strivo Labs

Role Overview

• The Head of Commerce will own and scale Strivo Labs’ end-to-end commercial function. This role is responsible for revenue strategy, marketplace growth, product monetisation, payments and billing systems, partnerships, and go-to-market execution across Strivo’s digital products and platforms.
• This is a senior leadership role for a commercially minded operator with deep experience across e-commerce, technology products, SaaS, and financial services ecosystems.

Key Responsibilities
Commercial Strategy & Revenue Growth:

• Develop and execute Strivo Labs’ overall commerce and revenue strategy across all products and services.
• Design pricing, packaging, and monetisation models including subscriptions, transaction fees, enterprise licensing, and usage-based billing.
• Own commercial targets, forecasting, and P&L performance.

E-commerce & Marketplace Leadership:

• Lead the growth and optimisation of marketplace platforms and client e-commerce solutions.
• Oversee vendor acquisition, onboarding, category management, and merchant performance.
• Drive GMV growth, conversion optimisation, customer retention, and repeat transactions.
• Build strong logistics, fulfilment, and merchant success frameworks.

Product Commercialisation (SaaS & Digital Products):

• Lead go-to-market strategies for Strivo’s SaaS and digital products, including Strivo OmniDial, CRM, automation tools, and portals.
• Work closely with Product and Engineering to align roadmaps with commercial opportunities.
• Drive customer acquisition, retention, expansion, and cross-sell strategies.

Payments & Financial Services Ecosystem:

• Oversee payment infrastructure, billing systems, invoicing, settlements, and revenue assurance.
• Manage integrations with PSPs, fintech platforms, and banking partners.
• Implement controls to minimise fraud, chargebacks, revenue leakage, and settlement delays.
• Ensure compliance with applicable financial and data protection regulations.

Sales, Growth & Partnerships:

• Build and scale B2B and B2C sales pipelines across Strivo’s offerings.
• Lead strategic partnerships with fintechs, telcos, logistics providers, and technology platforms.
• Develop channel and reseller programmes to accelerate distribution.
• Collaborate with Marketing to drive demand generation and growth campaigns.

Data, Performance & Reporting:

• Establish dashboards and reporting frameworks to track revenue, GMV, churn, LTV, CAC, and product usage.
• Use data to inform pricing, growth decisions, and product prioritisation.
• Provide regular commercial performance updates to leadership.

Team Leadership & Operations:

• Build and lead a high-performing commerce organisation covering sales, marketplace operations, onboarding, and partnerships.
• Set clear KPIs, accountability structures, and execution rhythms.
• Foster a culture of ownership, speed, and customer focus.

Requirements
Educational Qualifications:

• Bachelor’s degree in Business, Finance, Economics, Engineering, or a related field.
• MBA or relevant postgraduate qualification is an advantage but not required.

Experience:

• 7–12+ years of experience in commerce, revenue, or growth leadership roles within e-commerce, SaaS, fintech, or technology-driven businesses.
• Proven track record scaling a marketplace, digital product, or technology platform.
• Strong experience with payments, billing systems, and financial services integrations.
• Experience operating across both B2B and B2C models.
• African market experience is strongly preferred.

Skills & Competencies:

• Strong commercial and strategic thinking.
• Deep understanding of marketplace economics and SaaS monetisation.
• Excellent negotiation, partnership, and stakeholder management skills.
• Data-driven decision-making and financial acumen.
• Ability to work closely with technical teams and translate product into revenue.
• Strong leadership, communication, and execution capability.

Why Join Strivo Labs

• Opportunity to build and scale commerce across multiple high-growth platforms.
• High ownership, leadership visibility, and strategic influence.
• Work at the intersection of technology, commerce, and financial innovation.
• Competitive compensation with performance-based incentives.