Jobs at a Non-Governmental Organization - PG Consulting Limited

Job Description

• The ideal candidate will be a resourceful, brilliant, digital savvy and dedicated FEMALE graduate with relative experience in a similar role and remarkable organizational ability.
• She will have excellent communication skills and feel comfortable relating with high level personalities and corporate entities while portraying the most courteous reception in the course of attending to them.

Duties and Responsibilities

• Maintaining smooth running Front Office (Reception) for the organization.
• Providing friendly and efficient service to Visitors
• Meeting and greeting visitors and clients and directing them to the relevant office.
• Redirecting phone calls to the appropriate office and taking down messages for onward transmission to the relevant officer
• Receiving, sorting and distributing mail/deliveries to the relevant offices
• Keeping front desk tidy and presentable with all necessary materials (pens, paper etc)
• Treating effectively all Client queries and enquiries made either in person or via telephone.
• Ensuring a customer-first approach at all times in the course of attending to Clients and Visitors
• Ensuring all Covid protocols are observed by all Visitors

Qualification and Skill Requirements

• Qualification - First Degree in Mass Communication or any related field
• Any additional qualification or Certification is an added advantage
• Experience - Minimum 2 years’ experience in similar roles

Essential Knowledge:

• Proficiency in Microsoft Office suite and Online Platforms
• Hands-on experience with office equipment. (e.g. Printer photocopier)

Essential Skills:

• Highly organized, detail - oriented, planning ability and good time management
• Excellent verbal and written communication skills
• Presentation skills.
• An analytical mind-set with problem-solving capabilities.
• Able to meet pre-set deadlines
• Excellent interpersonal skills

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Job Description

• The ideal candidate will be a well-experienced, active and resourceful, manager with sound knowledge of the principles and methods of facility management and a remarkable organizational ability.
• He will have effective leadership skills, be a good manager of resources and will be oriented towards achieving the management goals set for the standards of the facility.

Duties and Responsibilities

• Ensuring proper maintenance and management of the building facilities, equipment and machinery
• Directing, coordinating and planning essential central services such as security, power maintenance, cleaning, waste disposal and recycling etc.
• Managing general upkeep and maintenance, ensuring the building meets health and safety standards and legal requirements.
• Checking that agreed work by contractors/vendors have been completed satisfactorily and following up on any deficiencies.
• Responding appropriately to emergencies or urgent issues as they arise
• Using performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement.
• Assuring prompt and courteous service to facility occupants and visitors while maintaining budgetary and corporate standard.
• Inspecting building structures to determine the need for repairs or renovations.
• Reviewing utility consumption and strive to minimize costs.
• Supervising all facilities staff (security, cleaners, technicians, gardeners etc) and external contractors.
• Keeping financial and non-financial records and perform analysis and forecasting

Qualification and Skill Requirements
Qualification and Experience:

• B.Sc. Degree in Estate Management or any relevant field
• Professional qualifications will be an advantage.
• Minimum of 5 years’ experience in Facility management.
• Well-versed in technical/engineering operations and facilities management best practices.

Essential Knowledge:

• Working knowledge of Microsoft project and excel with sound ability to analyze data.
• Proficiency in the use of IT Tools.

Essential Skills:

• Highly organized and detail- oriented.
• Excellent verbal and written communication skills
• An analytical mind-set with problem-solving capabilities.
• Able to meet pre-set deadlines
• Planning, organization and time management
• Excellent interpersonal skills