Front Office Manager at PG Consulting Limited

Job Description

• The ideal candidate will be a resourceful, brilliant, digital savvy and dedicated FEMALE graduate with relative experience in a similar role and remarkable organizational ability.
• She will have excellent communication skills and feel comfortable relating with high level personalities and corporate entities while portraying the most courteous reception in the course of attending to them.

Duties and Responsibilities

• Maintaining smooth running Front Office (Reception) for the organization.
• Providing friendly and efficient service to Visitors
• Meeting and greeting visitors and clients and directing them to the relevant office.
• Redirecting phone calls to the appropriate office and taking down messages for onward transmission to the relevant officer
• Receiving, sorting and distributing mail/deliveries to the relevant offices
• Keeping front desk tidy and presentable with all necessary materials (pens, paper etc)
• Treating effectively all Client queries and enquiries made either in person or via telephone.
• Ensuring a customer-first approach at all times in the course of attending to Clients and Visitors
• Ensuring all Covid protocols are observed by all Visitors

Qualification and Skill Requirements

• Qualification - First Degree in Mass Communication or any related field
• Any additional qualification or Certification is an added advantage
• Experience - Minimum 2 years’ experience in similar roles

Essential Knowledge:

• Proficiency in Microsoft Office suite and Online Platforms
• Hands-on experience with office equipment. (e.g. Printer photocopier)

Essential Skills:

• Highly organized, detail - oriented, planning ability and good time management
• Excellent verbal and written communication skills
• Presentation skills.
• An analytical mind-set with problem-solving capabilities.
• Able to meet pre-set deadlines
• Excellent interpersonal skills