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Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top-of-the-line executive recruitment and selection services. We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base.
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Job Description
- Planning & Execution of Technical and Soft skill training
- Sharing of Service Bulletin
- Sharing of Trouble Shooting Guide / Technical Tips
- Service Centre Audit
- New Model Training
- Happy Calling activity
- SF creations
- SF claim preparation
- Spare Parts local purchase
- CRM Operation updation.
Requirements
- B.E / B.Tech in Electronics / Electrical / Communications / Mechanical engineering
- Minimum of 5 years experience into training / Quality / Audit.
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Job Description
- DO for SVCs
- Packing of spare parts
- Dispatch planning & execution
- Dispatch tracker sharing to SVCs
- Coordination with Logistics for spares movement
- CRM Operation updating.
Job Requirements
- Bachelor's Degree
- Minimum of 3 years experience into spare parts management.
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Job Description
- Daily service operation activity monitoring
- Approvals
- Report Compilations
- Follow ups with SVCs
- Escalation support
- Stock Recovery follow up and update
- Petty cash request verification
- Cannibalization / Replacement / Local Purchase Verification
- Trade Issues status monitoring
- Coordination with CWH
- CRM Operation updating
Requirements
- BE / B.Tech in Electronics / Mechanical /Electrical / Communications Engineering
- Minimum of 15 years experience into Customer Service Management
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Job Description
- Support NSM on day to day operational activities -report sharing and follow up with SVCs
( All brand open pending jobs / cannibalization / replacements / DWR correctness etc.)
- Support NSM for approvals and customer data data base management
- Report Compilations - KPI Performance / Supplier Spare parts status / Safety Stock etc.
- Follow ups with SVCs for email & social media escalation closures
- Stock Recovery follow up and update
- Cannibalization / Replacement / Local Purchase Document Verification
- Trade Issues database maintaining & tracking
- Performance reports of Service KPIs on daily, monthly, quarterly, half- yearly and yearly basis
- Work effectively as part of a team to achieve individual, team and organizational objectives, sharing knowledge and skills as appropriate
- CRM Operation updating.
Requirements
- Bachelor's Degree
- Minimum of 5 years experience into MIS data management- Customer Service Department
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Job Description
- Oversee daily operational activities of SVCs on job pendency and reduction of the branches
- Ensuring achieving of KPI (TAT / CSAT / LTP / Engr. Productivity/ DWR Accuracy etc.)
- Software and Technical support to staffs
- Ensure Quality Service Delivery with minimum Repeat Repair
- Failure Report & Weekly budget monitoring , report sharing to National Service Manager
- Responsible for checking local repair possibilities for PNA cases
- Coordination with cross functional teams for resolving the pending issues
- SVC Wise Third party Account Handling
- All Modern Trade/Retail/Trade/Corporate issue handling
- Stock Recovery Plan and Action
- Raising approvals
- Service Network expansion
- Responsible for bringing AMCs ( Annual Maintenance Contract )
- Coordination with SVCs for Stock Counting & Labelling activity
- Responsible for improving Service Centre Hygiene
- Review of non-performing Service Centers and taking corrective measures
- Generating & Achieving Out warranty income targets. (Reduction in third party repairs/ installations)
- Service Franchise creations
- Service Franchise claim preparation
- Spare Parts local purchase
- CRM Operation updating.
Requirements
- B.E / B.Tech in Electronics / Mechanical / Electrical / Communications Engineering
- Minimum of 10 years experience into Customer Service Management.
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Job Description
- Oversee daily operational activities on job pendency and reduction of the branch
- Allocation of Jobs to the technician & monitoring
- Review on Daily Working Report with team and taking corrective measures
- Coordination with Parts officer for raising the parts orders & tracking
- Ensuring achieving of KPI (TAT / CSAT / LTP / Engr. Productivity/ DWR Accuracy etc.)
- Ensure Quality Service Delivery with minimum Repeat Repair
- Reduction of customer escalations
- Daily Monitoring of technician productivity
- Weekly Budget preparation for Service operations & approval from Service Manager
- Preparation of part failure report & sharing to service manager
- Responsible for checking local repair possibilities for PNA cases , sharing the repair quotations to service manager for approval
- Ensuring adequate spares availability at the SVCs ( Safety Stock planning & execution)
- Generating & Achieving Out warranty income targets. (Reduction in third party repairs/ installations)
- Responsible for monitoring & completion of AMCs ( Annual Maintenance Contract )
- Responsible for improving Service Centre Hygiene & compliance to Service Standards (Job cards, Process, Policies etc.)
- Review of service center staff and taking corrective measures
- Participating in Monthly / Quarterly Spare Parts Counting & Labelling Activity
- Ensuring service cost reduction through proper inventory control method
- Responsible for Technician Skill monitoring & Productivity improvement
- Responsible for arranging training to front, backend & field force team
- Ensure compliance to service standards
- Responsible for defective stock recovery
- Responsible for Trade Satisfaction by resolving pending complaints
- Retail visit for service feedback & working on improvement areas for channel delight
- Service Franchise creations
- Service Franchise claim preparation
- Spare Parts local purchase
- CRM Operation updating
Requirements
- Diploma in Electronics / Mechanical / Electrical / Communication Engineering
- Minimum of 5 years experience into Customer Service Management
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Job Description
- Responsible of processing DO /Inter branch / Part Requisition / Local Purchase Request
- Closing of jobs into CRM
- Responsible for Spare Parts GRN into ERP
- Responsible for Parts Allocation to technicians and consumption posting into ERP
- Responsible for 100% stock accuracy at SVC
- Responsible for Monthly / Quarterly stock counting & labelling at the SVC
- Responsible for weekly return of defective used parts to Central Warehouse
- Responsible for Monthly Audit of Tool kit of technicians
- Responsible for maintaining Uniform distribution record of technicians
- Responsible for sharing part failure report / gas consumption report to Supervisor /NSM for approval
- Reconciliation of fresh & defective spare parts with technician on weekly basis
- Preparing monthly used part report and sharing with Supervisor / NSM
- Coordination with other branches for parts if required including SF
- CRM Operation updating
Job Requirements
- Bachelor's degree
- Minimum of 5 years experience into Spare Parts Management
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Job Description
- Attend Customers from all the channels
- Job Card creation / compliant creations
- DWR checking on hourly basis
- Out Warranty Income Report
- Quotation for Out Warranty
- Feedback to Supervisor on pending jobs / escalations
- Happy Calling activity
- Part Requisitions and status checking
- Reception / call center Hygiene
- Job status report sharing to Service Supervisor on daily basis
- Coordination with Accounts team for Out Warranty repairs
- Follow up from Technicians on closure status
- Capturing Customer Feedback Forms
- CRM Operation updating.
Job Requirements
- Bachelor's Degree
- Minimum of 5 years of experience into Front Desk Management.
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Job Description
- Oversee the daily activities in call center & daily report compilation
- Complaint registration and feedback checking
- DWR checking on hourly basis
- Feedback on pending jobs / escalations
- Quotation for Out Warranty
- Happy Calling activity
- Job status report sharing to all the coordinators on daily basis
- Follow up from Technicians on closure status
- Capturing Customer Feedback Forms
- CRM Operation updating
- Training new recruit.
Requirements
- Bachelor’s Degree
- Minimum of 5 years of experience into call center Management Management with Appliances Background.
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Job Description
- Prompt Assessment of allocated jobs
- Troubleshooting of PCBs on micro level and Product Repair
- On time part requirements for pending jobs
- Completion of jobs as per TAT
- Customer feedback form collection
- Maintaining proper tool kit
- Reconciliation of fresh / defective spare parts with Part Officer on weekly basis
- Zero Repeat Failure
- Job Completion Report to Supervisor
- Daily working report updating
- Preparation of part failure report & sharing to service manager
- Service Franchise creations
- Service Franchise claim preparation
- Spare Parts local purchase
- CRM Operation updating
Requirements
- Technical Course in Electronics / Electrical / Mechanical product repair
- Minimum of 3 years of experience into Field / Workshop repair and computer operation well known specially in MS office.
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Job Description
- On time part dispatch for the branches
- Coordination with Logistics for dispatch of the spares parts along with communication
- Responsible for Stock Accuracy & Auditing at the warehouse, Physical vs. System matching
- Responsible for Stock Counting and labelling activity on monthly basis
- Coordinate with Supervisors for GRN for new spare parts from suppliers and local vendors
- Responsible for monitoring of Used parts return from branches, Issued Vs Defectives
- Responsible for failure report preparation & sharing to National Service Manager (Compressor/ Panel / PCB/ Batteries etc.)
- Responsible for creation of parts matrix with alternatives and sharing it to branches regularly
- Responsible for safety stock preparation based on failure/ consumption for all the branches
- Part costing into ERP for new spare parts
- New Part coding formulation and uploading into ORION
- Responsible for sharing of Goods Received tracking sheet across branches
- Responsible for KPI monitoring and achieving
- Manages recruiting, staffing, training and employee development activities
- Responsible for Auction / Scrapping of defective & non usable items at central warehouse
- Responsible for reducing the inventory level of non-moving items
- CRM Operation updating
Requirements
- Bachelor's Degree
- Minimum of 5 years of experience into Spare Parts Management.
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Industry: Manufacturing/Automobile Industry
Key Responsibilities:
- Achieve the required company quality standards ensuring both internal and external customer satisfaction
- Ensuring that Key Performance Indicators (KPI's) are monitored and targets achieved
- Production planning and resource/skill allocation to ensure delivery of products within relevant quality specifications.
- Drive performance of team members, giving direction and feedback to aid good performance
- Ensure safe working practices are maintained and ‘Standard Operations’ are adhered to
- Ensure that non-conformance is challenged and counter-measures are agreed and implemented
- Motivate the team to create a high performance culture where
- improvement suggestions are embraced
- Report and act upon plant or machinery breakdowns to maintenance technicians
- Promote Total Productive Maintenance procedures to further improve the availability of the line
- Contribute in the improvement of working procedures by constantly looking for solutions to ensure the best productivity results
- Responsible for training of operators for products and processes within the team
Job Requirements:
- Min of B.Sc./HND in related course
- Professional Certification is an added advantage
- 3 years minimum working experience in an automobile industry
- Significant work experience in a high volume manufacturing automobile environment
- Strong analytical and problem solving skills
- Proven track record within manufacturing management
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Key responsibilities
- Collecting and validating data to determine both fixed and variable costs of business activity such as rent, raw material purchases & inventory
- Analyzing changes in product design, raw materials, manufacturing methods or services provided, to determine effects on cost
- Analyzing actual manufacturing costs and preparing periodic reports comparing standard costs to actual production costs
- Recording cost information for use in controlling expenditures
- Recommending cost-saving options
- Performing ongoing reconciliations of various cost reports against software systems to ensure accuracy
- Providing management with reports specifying and comparing factors affecting prices and profitability of products or services
- Initiating the month-end closing and reporting processes, which they in turn submit to management
- Performing physical inventory inspections and monitoring inventory management information systems/coordinating of Stock Count efforts
- Manage capital expenditure
- Produce financial statements including P&L accounts, cash flows, variance analysis and commentaries
- Produce month end and year end journals
- Prepare statutory and management accounts
- Produce month end and year end journals
- Prepare statutory and management accounts
Job Requirements:
- BSc/HND- Accounting
- Minimum of 2-3 years’ experience in similar position with a reputable organization
- Must be vast in Cost Accounting/Costing
- Must have working knowledge of Sage and other modern accounting packages
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Location: Sango Otta, Ogun State
Section: Engineering
Report to: Plant Head and GM - Engineering
Key Responsibilities:
- Responsible for entire plant Electrical & Electronics and utility maintenance
- Scheduling & compliance to Preventive Maintenance activities.
- System improvement & up gradation of Machines to improve productivity & quality.
- Resources Planning, Spares management & Cost control.
- Installation & Commissioning of new machines.
- Preparation of various MIS reports.
- Evaluation of AMC for various equipment.
- Adherence to Environment, health & safety.
- Preparation of internal specification for new equipment, collect offer, prepare techno-commercial comparison, discussion and execution till commissioning.
- Implementations of new technology to reduce maintenance cost and avoid equipment obsolescence.
- Identifying and Leading Cost Saving and Energy saving projects
Job Requirements:
- B Tech Graduate or HND in Electrical / Electronic Engineering
- 8 to10+ years of experience in Flexible Packaging Industry.
- Sound functional knowledge of Rotogravure Printing, Flexo printing, Solvent base and Solvent less lamination, Blown film Machines, High speed Slitting Machines and Pouching Machines
- Understanding ability of complex electrical, Electronics & Electro pneumatic circuits.
- Hands on trouble shooting Knowledge of PLC, SCADA and Drives programming.
- Basic knowledge of Project planning and execution.
- Fundamental knowledge of utility equipment like Gas & Diesel Generators, Chillers, Air Compressors and Thermic fluid heaters.
- Knowledge of automations used in various machines like Rotomac (Bobst), Windmoller, Nordmeccanica, Bimec and Titan machines
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Industry: Manufacturing/Automobile Industry
Automotive Safety Manager - Summary
Establishes and promotes the maintenance of a safe, accident free and healthy work environment by performing the following duties
Job Duties:
- Inspects dealership facilities to detect existing or potential accident and health hazards and recommends corrective or preventive measures where indicated.
- Consults with all departments on the use of equipment/machinery, fire prevention and the dealership safety program, and ensures that employees utilize proper safety equipment.
- Formulates general safety policies and procedures to be followed by the dealership in compliance with local, state and federal OSHA rules and regulations.
- Implements safety programs and conducts training in compliance according to standard rules and regulations.
- Maintains the dealership hazard communication program.
- Alerts managers and employees to the hazards of working with toxic fumes, dangerous chemicals and any other hazardous substances.
- Devises, supervises and coordinates training programs or media that will promote safety consciousness; teaches safe practices and ensures that they are followed.
- Participates in the investigation of accidents and injuries and cooperates in the preparation of material and evidence for dealership use in hearings, lawsuits and insurance investigations.
- Compiles and submits accident reports required by regulatory agencies.
- Oversees the administration of the workers' compensation program, including working with the insurance carrier to cut down on lost employee time and cut back on unjust claims.
- Studies and analyzes causes of dealership accidents and health hazards and prepares reports for use by dealership personnel and outside agencies.
- Maintains safety files and records.
- Prepares and arranges safety exhibits and material for display, promotional work, industry conferences, and exhibitions
Job Requirements:
- Min of B.Sc. from reputable institution
- Professional Certification is a must
- 3 years minimum working experience in similar industry
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Location: Mowe, Ogun
Industry: FMCG
Responsibilities
- To oversee the company’s procurement activities in the factory, identify opportunities to increase value for money, drive efficiency and savings and further mitigate risk, without impacting on quality.
- To maintain an effective approach for procurement strategies, and establish recommendations for the procurement of services and potential suppliers.
- To undertake reviews of specific spend areas within a best practice framework and identify both the resource needs and process changes required for the on-going management of these procurement activities.
- To liaise with current and potential suppliers to negotiate contracts, including the management of tender processes for the awarding of new contracts directly or supporting internal customers.
- To further develop the company’s framework within which procurement activities are conducted.
- To design and implement methods to improve procurement data collection and analysis and a reporting framework monitoring the deliverables within each procurement category.
- To facilitate greater cross collaboration between business units, in relation to procurement by centralizing spend areas.
- To undertake an annual review of the company’s Sustainable Procurement Policy, and to recommend changes to the policy as relevant to Executive Team and Boards.
- To Develop and maintain good working relationships with colleagues across the company so as to promote
- Develop and maintain vendors/suppliers database.
- Servicing/maintenance of all company owned fire extinguishers
Requirements
- HND / B.Sc. degree
- Relevant professional qualification
- 8-10 years’ experience as Procurement Manager in a Manufacturing company
- Should have very strong negotiation skills and sound knowledge of engineering spares, civil construction material, packing material;
- Should have a good idea of the Lagos & Ogun market geography for buying all essential purchases;
- Should have demonstrated cost savings with past employers;
- Knowledge of basic accounting and finance principles
- Excellent verbal and written communication skills
- Excellent organizational and leadership skills
- Good analytical/critical thinking
Method of Application
Interested and qualified candidates should kindly send their CV to: cv@ascentech.com.ng with the Job Title as the subject of the email.
Note: Only shortlisted candidates will be contacted.
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