Regional Service Manager at Ascentech Services Limited

Job Description

• Oversee daily operational activities of SVCs on job pendency and reduction of the branches
• Ensuring achieving of KPI (TAT / CSAT / LTP / Engr. Productivity/ DWR Accuracy etc.)
• Software and Technical support to staffs
• Ensure Quality Service Delivery with minimum Repeat Repair
• Failure Report & Weekly budget monitoring , report sharing to National Service Manager
• Responsible for checking local repair possibilities for PNA cases
• Coordination with cross functional teams for resolving the pending issues
• SVC Wise Third party Account Handling
• All Modern Trade/Retail/Trade/Corporate issue handling
• Stock Recovery Plan and Action
• Raising approvals
• Service Network expansion
• Responsible for bringing AMCs ( Annual Maintenance Contract )
• Coordination with SVCs for Stock Counting & Labelling activity
• Responsible for improving Service Centre Hygiene
• Review of non-performing Service Centers and taking corrective measures
• Generating & Achieving Out warranty income targets. (Reduction in third party repairs/ installations)
• Service Franchise creations
• Service Franchise claim preparation
• Spare Parts local purchase
• CRM Operation updating.

Requirements

• B.E / B.Tech in Electronics / Mechanical / Electrical / Communications Engineering
• Minimum of 10 years experience into Customer Service Management.