Call Center Supervisor at Ascentech Services Limited June, 2021

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- Call Center Supervisor at Ascentech Services Limited
- View Jobs in Consulting / View Jobs at Ascentech Services Limited
Posted: Jun 8, 2021

Deadline: Jun 20, 2021
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Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top-of-the-line executive recruitment and selection services. We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base.
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Call Center Supervisor
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 5 years
- Location Lagos
- Job Field Customer Care
Job Description
- Oversee the daily activities in call center & daily report compilation
- Complaint registration and feedback checking
- DWR checking on hourly basis
- Feedback on pending jobs / escalations
- Quotation for Out Warranty
- Happy Calling activity
- Job status report sharing to all the coordinators on daily basis
- Follow up from Technicians on closure status
- Capturing Customer Feedback Forms
- CRM Operation updating
- Training new recruit.
Requirements
- Bachelor’s Degree
- Minimum of 5 years of experience into call center Management Management with Appliances Background.
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Method of Application

Interested and qualified candidates should kindly send their CV to: cv@ascentech.com.ng with the Job Title as the subject of the email.

Note: Only shortlisted candidates will be contacted.

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Call Center Supervisor at Ascentech Services Limited

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