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  • Posted: Jun 8, 2021
    Deadline: Jun 20, 2021
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    Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top-of-the-line executive recruitment and selection services. We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base.
    Read more about this company

     

    Call Center Supervisor

    Job Description

    • Oversee the daily activities in call center & daily report compilation
    • Complaint registration and feedback checking
    • DWR checking on hourly basis
    • Feedback on pending jobs / escalations
    • Quotation for Out Warranty
    • Happy Calling activity
    • Job status report sharing to all the coordinators on daily basis
    • Follow up from Technicians on closure status
    • Capturing Customer Feedback Forms
    • CRM Operation updating
    • Training new recruit.

    Requirements

    • Bachelor’s Degree
    • Minimum of 5 years of experience into call center Management Management with Appliances Background.

    Method of Application

    Interested and qualified candidates should kindly send their CV to: cv@ascentech.com.ng with the Job Title as the subject of the email.

    Note: Only shortlisted candidates will be contacted.

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