Fresh Jobs at Jumia Nigeria

Job Objective:

The senior account manager (zonal manager) will lead the strategy and project manage all initiatives and pilots related to last mile delivery. Have either individually or as part of a team, created or improved ways of leveraging the company’s existing or potential assets to fulfill goods to consumers.

Responsibilities:

• Managing the talent pool of Jumia Services and building a strong leadership team in Delivery
• Actively design and steer CXP and VXP excellence projects along with Local and Central operations leaders
• Design and own end to end the Last mile unit costs strategy to meet both our requirements of CXP/VXP and unit economics targets
• Actively feed and contribute to the system roadmap design to deliver the required instruments for this logistics success
• Leading the scale up and expansion of last mile footprint (3PL expansion, pick up station expansion, Delivery Associates hiring and expansion).
• Own and create the 3PL community management for Jumia 
• Manage and improve fleet management practices, team and cost of operation Create a culture of best-in-class material handling in Last mile
• Lead key transformations in supply chain (or in partnership), allowing our last mile hubs to receive product faster and more often without increasing costs of delivery
• Ability to work cross functionally with key fulfillment partners such as Logistics, supply chain and other partners, such as IT

Required Qualifications

• A Bachelors Degree from an accredited university; Degree in Engineering, Operations, Supply Chain
• Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet etc.
• Proficient in Google Office Suite  – Google Drive, Google Sheets, Google Docs, Gmail, etc.

Relevant Experience

• 5 years minimum experience, logistics operations
• Experience in strategy and complex network management
• Good Knowledge of the Logistical Operations in the local market is a plus.

Skills and Competencies

• Process oriented, well-organized with a high level of attention to detail
• Data oriented with strong analytical and conceptual skills
• Communicate effectively with counterparts in Logistics Department
• Excellent team management skills
• Dynamic and able to work in a fast-paced environment

We Offer 

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African ecommerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders 

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Job Objective

As Account Manager (Cluster Manager), you will be responsible to manage hubs within your scope of region with a key focus to improve operational excellence in the handling and delivery of packages to meet the required SLA. You will play an active role in the monitoring and tracking of queues performance and ensure to push where required for the timely delivery of packages by effective management of Hubs, Dispatch, and Reverse logistics.

Responsibilities 

• Queue monitoring: Responsible for the monitoring of queues in the delivery chain by tracking movement of packages in the operations management systems to ensure timely and efficient movement of packages.
• Push back when required on responsible parties in the delivery chain (network, dispatch, reverse logics) to ensure smooth flow of the delivery is carried out within the agreed SLA.
• Track the performance of queues and share daily reports with the relevant stakeholders.
• Perform a deep-dive into delivery analytics to identify trends, challenges, and problem-solve to improve the overall delivery and efficiency of the process and responsible for effecting those changes.
• People Management: Responsible for managing the hub associates, share knowledge to improve skills, identify strong links in the team to ensure they grow to new challenging tasks, and weak-links to provide couching and support to upskill the team.

Competencies Required

• Strong analytical skills and the ability to crunch large data to identify insights and trends.
• Solution oriented; must be a good problem solver to proffer solutions to complex logistics problems.
• Good Leadership skills.
• Ability to manage stakeholders upwards.
• Good communication in English (written and oral).
• Intermediate – advanced level proficiency in MS Excel.

Qualification & Experience

• Management Proficiency: quality management experience to manage a team with a team focus environment.
• Excellent understanding of B2C supply chain
• Excellent communication skills to work with internal and external customers and vendors.

We Offer 

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African ecommerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders