NI - Account Manager at Jumia Nigeria

Job Objective

As Account Manager (Cluster Manager), you will be responsible to manage hubs within your scope of region with a key focus to improve operational excellence in the handling and delivery of packages to meet the required SLA. You will play an active role in the monitoring and tracking of queues performance and ensure to push where required for the timely delivery of packages by effective management of Hubs, Dispatch, and Reverse logistics.

Responsibilities 

• Queue monitoring: Responsible for the monitoring of queues in the delivery chain by tracking movement of packages in the operations management systems to ensure timely and efficient movement of packages.
• Push back when required on responsible parties in the delivery chain (network, dispatch, reverse logics) to ensure smooth flow of the delivery is carried out within the agreed SLA.
• Track the performance of queues and share daily reports with the relevant stakeholders.
• Perform a deep-dive into delivery analytics to identify trends, challenges, and problem-solve to improve the overall delivery and efficiency of the process and responsible for effecting those changes.
• People Management: Responsible for managing the hub associates, share knowledge to improve skills, identify strong links in the team to ensure they grow to new challenging tasks, and weak-links to provide couching and support to upskill the team.

Competencies Required

• Strong analytical skills and the ability to crunch large data to identify insights and trends.
• Solution oriented; must be a good problem solver to proffer solutions to complex logistics problems.
• Good Leadership skills.
• Ability to manage stakeholders upwards.
• Good communication in English (written and oral).
• Intermediate – advanced level proficiency in MS Excel.

Qualification & Experience

• Management Proficiency: quality management experience to manage a team with a team focus environment.
• Excellent understanding of B2C supply chain
• Excellent communication skills to work with internal and external customers and vendors.

We Offer 

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African ecommerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders