Fresh Jobs at HRBP Limited

Job Description

• The Team Lead, Reconciliation and Settlement will lead a team responsible for resolving all issues arising from electronic transactions and perform automated back-office processing such as dispute processing, settlement, reconciliation and reporting.
• An ideal candidate must have grasps of how agency banking transactions processes works and the analytical thinking on how to resolve disputes and reconcile transactions.
• Attending to customer and merchant disputes and ensuring prompt resolution.
• Liaising with switching companies and card schemes on Settlement issues.
• Reconciliation of transactions routed through various payments platforms.
• Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.
• Ensures timely reconciliation of all transactions done on the terminals.
• Ensure daily validation of transaction posting on system.

Requirements / Knowledge / Skills

• A Bachelor's Degree or its equivalent with 4 - 6 years work experience.
• Digital Financial Services or banking industry experience.
• Experience with electronic payment systems.
• In-depth knowledge of payment processing- gateways.
• Creative thinker and problem solver who can resolve issues arising from online transactions timely and efficiently
• A self-starter and self-motivated person who is able to influence and direct the settlements and reconciliation process.
• Passionate about solving problems and is focused on customer experience and outcomes.

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Job Overview

• Responsible for the Branch Growth, Profitability, Sales, Service and Personnel Management in line with assigned Budget and the Access Way.

Job Responsibilities

• Responsible for the teams Sales/Service plan.
• Review and recommend loans for approval.
• Manage loan portfolio
• Oversee EMS and other branch meetings.
• Regular environmental scanning to identify business opportunities.
• Ensure collaboration amongst all units of the branch.
• Ensure the branch has adequate work tools.
• Ensure efficient and timely service delivery at all touchpoints in line with the bank’s service grid.
• Drives branch budget.
• Team building
• Customer engagement (Physical and Virtual).
• Ensure the branch ambience is in line with the Bank's standard.
• Periodic review of direct reports.
• Prepare and present branch performance.
• Conduct business premises spot check.

Skills / Knowledge / Requirements

• A good First Degree in any discipline and a Master's Degree.
• A professional qualification will be an added advantage
• At least 6 years experience in sales, customer service, including at least 1 year in a supervisory role.
• In-depth knowledge of retail policies, procedures, and branch operations.
• Strong Credit/Financial Analysis Skills
• Understanding of lending regulations.
• Ability to influence, motivate, and train others.
• Problem solving skills.
• Effective communication/Presentation skills.
• Good Interpersonal Skills.
• Conflict Management Skills.
• Managerial/Administrative skills.

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Job Overview

• Responsible for the Branch Growth, Profitability, Sales, Service and Personnel Management in line with assigned Budget and the Access Way.

Responsibilities

• Responsibible for identifying market opportunities, driving sales, deployement and management of sales personnel.
• Hiring, Induction and training of new Direct Sales Agents (DSA) and Agents Field Officers(AFO)
• Perform regular market scanning to provide feedback toproducts/segement managers on opportunities for product and service improvement.
• Managing overhead expenses, ensuring costs are kept within budget.
• Ensuring MIS maintenance is carried out appropraitely and accurately for proper tracking and reviews of DSA's and AFO's performance.

Skills / Knowledge / Requirements

• A good First Degree in any discipline and a Master's Degree.
• A professional qualification will be an added advantage
• At least 6 years experience in sales, customer service, including at least 1 year in a supervisory role.
• In-depth knowledge of retail policies, procedures, and branch operations.
• Strong Credit/Financial Analysis Skills
• Understanding of lending regulations.
• Ability to influence, motivate, and train others.
• Problem solving skills.
• Effective communication/Presentation skills.
• Good Interpersonal skills.
• Conflict Management skills.
• Managerial/Administrative skills.

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Job Summary

• Responsible for profitably managing existing mortgage portfolio and Implementing Bank-wide go-to-market strategy for new product initiatives, working with all relevant stakeholders to drive effective execution towards achieving sales and revenue budgets.

Functions / Responsibilities

• Implement product sales and marketing plan to drive sales and volume budget
• Implement Bank-wide go-to-market strategy for new product initiatives, working with all relevant departments / stakeholders to drive execution
• Prepare product marketing strategy, consumer segmentation, product positioning, objectives and lifecycle recommendations to achieve overall business goals
• Develop and monitor sales & marketing campaigns (working with Sales & campaigns and other relevant teams) to leverage market opportunities that generate new sales/volumes and increase market share
• Accountable for all product metrics as stated within the product policy where applicable (e.g. risk limits, delinquency, compliance requirements, etc.)
• Monitor sales impact & profitability of marketing expenditures – both on BAU and special campaigns
• Develop product champions across groups and provide up to date information to be cascaded to the network.
• Organise and facilitate training and capacity building sessions to promote product knowledge
• Work closely with Retail Comms to design product creatives and marketing materials
• Review and analyse existing product portfolio to identify new cross sell opportunities.

Requirements / Knowledge / Competencies

• First & post graduate Degree or equivalent in any discipline. Relevant professional certifications in Banking.g. ACIB, ACCA, ACA, CFA or others
• Minimum of 8 years relevant experience with at least 3 years in a supervisory role in mortgage products marketing with responsibility for business development,customer relationship management and budget achievements.
• Financial Analysis/Financial Market Analysis
• Risk Management/Credit Risk Management/Credit Analysis
• Relationship Management
• Understanding Customer Value Proposition
• Banking Products
• Product Pricing & Performance Management
• Portfolio/Investment Management
• Industry Knowledge
• Legal Statutes & Banking Regulations/Compliance Management
• Marketing & Business Development
• Debt Recovery
• Customer Service Orientation
• Excellent client relationship development/management
• Advanced selling skills knowledge and understanding of Nigerian mortgage sub sector.