Branch Manager - Banking at HRBP Limited

Job Overview

• Responsible for the Branch Growth, Profitability, Sales, Service and Personnel Management in line with assigned Budget and the Access Way.

Job Responsibilities

• Responsible for the teams Sales/Service plan.
• Review and recommend loans for approval.
• Manage loan portfolio
• Oversee EMS and other branch meetings.
• Regular environmental scanning to identify business opportunities.
• Ensure collaboration amongst all units of the branch.
• Ensure the branch has adequate work tools.
• Ensure efficient and timely service delivery at all touchpoints in line with the bank’s service grid.
• Drives branch budget.
• Team building
• Customer engagement (Physical and Virtual).
• Ensure the branch ambience is in line with the Bank's standard.
• Periodic review of direct reports.
• Prepare and present branch performance.
• Conduct business premises spot check.

Skills / Knowledge / Requirements

• A good First Degree in any discipline and a Master's Degree.
• A professional qualification will be an added advantage
• At least 6 years experience in sales, customer service, including at least 1 year in a supervisory role.
• In-depth knowledge of retail policies, procedures, and branch operations.
• Strong Credit/Financial Analysis Skills
• Understanding of lending regulations.
• Ability to influence, motivate, and train others.
• Problem solving skills.
• Effective communication/Presentation skills.
• Good Interpersonal Skills.
• Conflict Management Skills.
• Managerial/Administrative skills.