Latest Jobs at Efezi Southsea Nigeria Limited

Responsibilities
Guest Assistance:

• Assist guests with carrying luggage during arrival and departure.
• Escort guests to their rooms and explain room features if required.
• Provide wheelchairs or other assistance to guests with special needs.

Lobby & Entrance Management:

• Maintain a clean, neat, and welcoming lobby/entrance area.
• Open doors and greet guests warmly.
• Ensure trolleys, carts, and bell equipment are clean and ready for use.

Luggage Handling:

• Tag, store, and retrieve luggage safely for guests.
• Ensure luggage is delivered promptly to the correct room.
• Handle lost-and-found items properly.

Guest Information & Support:

• Provide basic information about hotel services, facilities, and local attractions.
• Assist guests with directions, transportation, and taxi bookings.
• Help with special guest requests (e.g., delivering items to rooms).

Room Assistance:

• Deliver room service orders, amenities, or packages when needed.
• Assist housekeeping by moving linen or supplies during busy periods.
• Help with setting up function rooms or meeting areas.

Security Support:

• Observe and report unusual activities or suspicious individuals.
• Assist in monitoring guest movements at the entrance.
• Support emergency procedures (fire alarms, evacuations).

Coordination:

• Work closely with the front desk, concierge, and housekeeping for smooth operations.
• Communicate luggage information to reception (early check-in, late check-out, VIP guests).

Customer Service:

• Provide polite, respectful, and professional interactions.
• Handle guest complaints or concerns and escalate to supervisors when needed.
• Uphold the hotel’s service standards at all times.

Miscellaneous Tasks:

• Deliver messages, parcels, and mail to guest rooms.
• Assist with loading/unloading delivery vehicles when necessary.
• Support night staff or shift teams with general tasks

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Responsibilities
Drink Preparation & Service:

• Prepare and serve alcoholic and non-alcoholic beverages.
• Mix cocktails following standard recipes.
• Serve drinks promptly and professionally to guests or waitstaff.

Customer Service:

• Welcome guests warmly and take drink orders.
• Recommend beverages based on guest preferences.
• Ensure guests at the bar have an enjoyable experience.

Stock & Inventory Management:

• Monitor stock levels of drinks, garnishes, ice, and bar supplies.
• Refill shelves and refrigerators as needed.
• Report shortages and assist with ordering supplies.
• Keep accurate records of daily sales and consumption.

Cash Handling & Billing:

• Process payments (cash, POS, room charges).
• Issue receipts and maintain accurate end-of-shift balances.
• Follow hotel procedures for handling tips and transactions.

Bar Setup & Organization:

• Set up the bar before service (glassware, utensils, garnishes, mixers).
• Ensure the bar is always clean, organized, and well-stocked.
• Maintain proper labeling and storage of beverages.

Hygiene & Safety Compliance:

• Follow hygiene standards for glassware and equipment.
• Ensure safe storage and handling of alcoholic beverages.
• Comply with health and safety regulations, including responsible alcohol service.

Bar Maintenance:

• Clean bar counters, equipment, and utensils regularly.
• Ensure fridges, blenders, and bar tools are functioning properly.
• Report faulty equipment immediately.

Communication & Coordination:

• Collaborate with waiters and kitchen staff for service efficiency.
• Inform supervisors of customer feedback or issues.
• Attend briefings and contribute to smooth F&B operations.

Upselling & Promotion:

• Promote special drinks, cocktails, and bar promotions.
• Upsell premium beverages to increase revenue.

Professional Conduct:

• Maintain good grooming and a friendly demeanor.
• Represent the hotel’s brand professionally.
• Stay knowledgeable about new cocktails and beverage trends.

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Responsibilities
Oversee Daily Department Operations:

• Supervise the day-to-day activities of assigned departments (e.g., housekeeping, front office, restaurant).
• Ensure smooth workflow and timely service delivery.

Staff Coordination & Support:

• Assign tasks and schedules to team members.
• Guide, mentor, and support staff in carrying out their duties.
• Ensure employees adhere to hotel policies, grooming standards, and service procedures.

Maintain Service Quality:

• Inspect rooms, public areas, or service points to ensure high standards.
• Monitor guest interactions to ensure professionalism and courtesy.
• Enforce service quality guidelines.

Handle Guest Issues:

• Respond to guest complaints and resolve issues promptly.
• Provide special assistance to guests when needed.
• Ensure guest satisfaction and comfort.

Training & Performance Monitoring:

• Train new staff on job functions and hotel standards.
• Conduct refresher trainings for existing staff.
• Evaluate staff performance and provide feedback.

Communication & Reporting:

• Communicate daily updates, challenges, and needs to the Manager.
• Prepare reports on shift activities, incidents, and performance.
• Relay important information between management and staff.

Inventory & Resource Management:

• Monitor availability of supplies (cleaning materials, amenities, linens, etc.).
• Report shortages and ensure timely replenishment.
• Prevent wastage and enforce proper usage of hotel resources.

Health, Safety & Hygiene Compliance:

• Ensure staff follow safety and sanitation standards.
• Enforce security procedures to protect guests, staff, and property.

Customer Service Support:

• Assist during peak hours at the reception, restaurant, or housekeeping.
• Ensure all guests receive prompt and courteous service.

Operational Problem Solving:

• Identify operational issues early and provide solutions.
• Support the Manager in implementing new procedures or improvements.

Salary
N100,000 - N120,000 Monthly. 

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Responsibilities
Oversee Daily Operations:

• Ensure smooth functioning of all hotel departments (front office, housekeeping, F&B, maintenance, security, etc.).
• Monitor staff performance and workflow.

Staff Management:

• Recruit, train, supervise, and evaluate staff.
• Resolve staff issues and maintain proper discipline.
• Ensure excellent customer service practices are followed.

Guest Satisfaction:

• Address guest complaints and requests promptly.
• Ensure a high-quality guest experience from check-in to check-out.
• Maintain standards for hospitality and service.

Financial Management:

• Prepare and manage budgets.
• Monitor expenses, revenue, and profitability.
• Implement cost‐control strategies.
• Prepare financial reports and forecasts.

Sales & Marketing:

• Work with marketing teams to increase hotel occupancy and revenue.
• Create promotional packages and seasonal offers.
• Build partnerships with travel agents, organizations, and event planners.

Compliance & Standards:

• Ensure the hotel complies with health, safety, and legal requirements.
• Maintain quality standards for rooms, food, and services.

Facility Management:

• Oversee maintenance of hotel infrastructure and equipment.
• Ensure cleanliness, security, and proper functioning of all facilities.

Customer Relationship Management:

• Build long-term relationships with repeat clients and corporate customers.
• Collect feedback and implement improvement measures.

Inventory & Resource Management:

• Monitor and approve supply orders.
• Ensure proper stock control in housekeeping, kitchen, and bar.

Strategic Planning:

• Analyze hotel performance and market trends.
• Implement policies that improve operational efficiency.
• Set goals for growth and service improvements.

Qualifications

• Interested candidates should possess a relevant qualifications with at least 5 years experience.

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Responsibilities
Sorting and Collecting Laundry:

• Collect dirty linens, towels, uniforms, and guest laundry.
• Sort items according to fabric type, color, and washing requirements.
• Identify items needing special treatment or stain removal.

Washing and Drying:

• Operate washing machines and dryers safely and efficiently.
• Select appropriate detergents, chemicals, and wash programs.
• Monitor washing cycles to ensure proper cleaning.

Ironing and Pressing:

• Iron and press linens, uniforms, and guest clothing.
• Use steam irons, pressing machines, and folding equipment.
• Ensure all items are wrinkle-free and neatly finished.

Folding and Packaging:

• Fold linens and towels neatly according to hotel standards.
• Package guest laundry professionally (laundry bags, wrapping, tags).
• Prepare clean linens for distribution to housekeeping or other departments.

Stain Treatment:

• Identify stains and apply appropriate stain-removal procedures.
• Handle delicate fabrics with care to avoid damage.

Inventory and Record-Keeping:

• Track laundry items sent in and returned (guest laundry logs).
• Monitor stock levels of detergents, chemicals, and equipment.
• Report shortages, equipment faults, or damaged items.

Maintaining Laundry Equipment:

• Clean and maintain washing machines, dryers, and irons.
• Report any malfunctions to the maintenance team.
• Ensure all equipment is operated safely.

Hygiene and Cleanliness:

• Keep the laundry area clean, organized, and free of hazards.
• Follow safety and hygiene standards strictly.
• Dispose of waste properly (lint, packaging, chemicals).

Guest Service:

• Handle guest laundry with care and respect.
• Ensure timely delivery and pickup of guest items.
• Report lost or damaged items immediately.

Teamwork and Coordination:

• Coordinate with housekeeping on linen needs.
• Work with uniform room attendants for staff uniforms.
• Assist other team members during busy periods.

Qualifications

• Interested candidates should possess a relevant qualification with at least 4 years experience.

Salary
N60,000 / month. 

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Responsibilities
Inventory Management:

• Maintain accurate records of all incoming and outgoing stock.
• Monitor stock levels to avoid shortages or overstocking.
• Update stock registers, bin cards, and inventory software regularly.

Receiving Goods:

• Receive deliveries from suppliers.
• Inspect items for quality, quantity, and correctness.
• Reject damaged or incorrect items and report to procurement.

Issuing of Items:

• Issue requested items to various departments (kitchen, housekeeping, bar, etc.).
• Ensure proper approval before releasing items.
• Record all issued materials accurately.

Proper Storage of Items:

• Arrange goods systematically for easy identification and accessibility.
• Store perishables under correct temperature conditions.
• Maintain cleanliness and organization in the store area.

Stock Verification:

• Conduct daily, weekly, and monthly stock checks.
• Participate in monthly/quarterly inventory audits.
• Reconcile discrepancies between physical and recorded stock.

Documentation & Reporting:

• Maintain proper documentation for all store activities.
• Prepare reports on stock levels, slow-moving items, and expiries.
• Report shortages, damages, or theft to the Manager.

Security & Safety:

• Ensure the store is always locked and secured.
• Prevent theft, pilferage, and misuse of items.
• Follow safety and hygiene standards in the storage area.

Coordination with Departments:

• Work closely with the procurement, kitchen, housekeeping, and accounts departments.
• Communicate stock needs or shortages promptly.

Cost Control:

• Ensure efficient use of resources to reduce waste.
• Rotate stock (FIFO/LIFO) to prevent spoilage and expiries.
• Support the management in monitoring consumption patterns.

Compliance:

• Follow hotel policies, SOPs, and audit guidelines.
• Ensure compliance with health and safety regulations.

Requirements

• Interested candidates should possess relevant work experience.

Salary
N80,000 - N90,000 Monthly. 

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Responsibilities
Guest Check-In and Check-Out:

• Welcome guests warmly and professionally.
• Process check-ins, check-outs, and room assignments.
• Verify identification, collect payments, and issue room keys.
• Provide necessary information about hotel facilities, policies, and services.

Guest Service & Assistance:

• Attend to guest inquiries, requests, and complaints.
• Provide directions, transportation assistance, and local information.
• Assist guests with special needs or arrangements.

Phone & Communication Management:

• Answer phone calls promptly and courteously.
• Handle reservations, booking modifications, and cancellations.
• Communicate guest messages accurately to relevant departments.

Reservation Management:

• Maintain accurate reservation records.
• Update booking systems and ensure room availability is correct.
• Coordinate with housekeeping on room status (clean, dirty, out of order).

Administrative Duties:

• Prepare and update guest reports, arrival lists, and occupancy reports.
• Maintain logs such as incident reports, complaints, and handover notes.
• Handle email correspondence and documentation efficiently.

Payment & Billing:

• Issue receipts, invoices, and post charges to guest accounts.
• Handle cash, POS transactions, and deposits accurately.
• Reconcile cash drawers at the end of shifts.

Lobby & Front Desk Management:

• Ensure the lobby area is neat, professional, and welcoming.
• Maintain front-desk materials and supplies.
• Follow grooming standards and uphold hotel image.

Coordination With Other Departments:

• Liaise with housekeeping on room readiness.
• Coordinate with maintenance for repairs affecting guest rooms.
• Work with security on guest safety and lost-and-found issues.

Guest Records & Confidentiality:

• Maintain up-to-date and accurate guest information.
• Handle personal data with confidentiality and professionalism.

Customer Relationship Management:

• Build rapport with guests to encourage repeat business.
• Promote hotel services (restaurant, spa, events) through upselling.
• Assist in guest satisfaction surveys and feedback collection.

Salary
N60,000 per month.  

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Responsibilities
Cleaning Guest Rooms:

• Clean and tidy guest rooms according to hotel standards.
• Make beds, replace linens, and arrange pillows properly.
• Clean bathrooms, toilets, sinks, and bathtubs thoroughly.
• Dust, vacuum, mop, and sanitize all surfaces.

Restocking Amenities:

• Replenish room amenities such as towels, toiletries, tea/coffee items, and water.
• Ensure rooms are fully stocked for guest comfort.
• Replace damaged or expired items promptly.

Public Area Cleaning:

• Clean and maintain hallways, staircases, lobbies, and public restrooms.
• Ensure all guest areas are neat, hygienic, and presentable.
• Remove trash and maintain cleanliness throughout the hotel.

Laundry & Linen Management:

• Deliver clean linens to floors and collect dirty linens.
• Report shortages of linen or defects (tears, stains) to the supervisor.
• Handle guest laundry when required.

Reporting & Communication:

• Report room status (clean, dirty, out of order) to the supervisor or front office.
• Report lost-and-found items immediately with proper documentation.
• Report any damages, maintenance issues, or malfunctioning equipment.

Guest Assistance:

• Greet guests politely when encountered.
• Provide assistance or direct them to the appropriate department when needed.
• Handle guest requests for extra items (towels, pillows, amenities).

Safety & Hygiene Standards:

• Follow hotel SOPs for cleaning, hygiene, and infection control.
• Use cleaning chemicals safely and follow MSDS guidelines.
• Ensure carts and equipment are cleaned and stored properly.

Room Preparation:

• Prepare rooms for new arrivals to ensure they are spotless and welcoming.
• Arrange furniture neatly and maintain room appearance standards.
• Check that electrical appliances (lights, AC, TV) are working.

Requirement

• Interested candidates should possess relevant qualifications with 2 years experience.

Salary
N50,000 / month

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Responsibilities
Oversee Daily Operations:

• Ensure smooth functioning of all hotel departments (front office, housekeeping, F&B, maintenance, security, etc.).
• Monitor staff performance and workflow.

Staff Management:

• Recruit, train, supervise, and evaluate staff.
• Resolve staff issues and maintain proper discipline.
• Ensure excellent customer service practices are followed.

Guest Satisfaction:

• Address guest complaints and requests promptly.
• Ensure a high-quality guest experience from check-in to check-out.
• Maintain standards for hospitality and service.

Financial Management:

• Prepare and manage budgets.
• Monitor expenses, revenue, and profitability.
• Implement cost‐control strategies.
• Prepare financial reports and forecasts.

Sales & Marketing:

• Work with marketing teams to increase hotel occupancy and revenue.
• Create promotional packages and seasonal offers.
• Build partnerships with travel agents, organizations, and event planners.

Compliance & Standards:

• Ensure the hotel complies with health, safety, and legal requirements.
• Maintain quality standards for rooms, food, and services.

Facility Management:

• Oversee maintenance of hotel infrastructure and equipment.
• Ensure cleanliness, security, and proper functioning of all facilities.

Customer Relationship Management:

• Build long-term relationships with repeat clients and corporate customers.
• Collect feedback and implement improvement measures.

Inventory & Resource Management:

• Monitor and approve supply orders.
• Ensure proper stock control in housekeeping, kitchen, and bar.

Strategic Planning:

• Analyze hotel performance and market trends.
• Implement policies that improve operational efficiency.
• Set goals for growth and service improvements.

Qualifications

• Interested candidates should possess a Bachelor`s Degree with 5 years experience.

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Responsibilities
Oversee All F&B Operations:

• Manage daily activities across restaurants, bars, room service, banquets, and kitchen.
• Ensure smooth and efficient service in all F&B outlets.

Staff Management:

• Recruit, train, supervise, and evaluate F&B staff.
• Create staff schedules and ensure adequate staffing levels.
• Maintain high levels of professionalism, grooming, and discipline.

Ensure High Service Standards:

• Implement and maintain quality standards for food, beverages, and service.
• Conduct regular inspections of dining areas, bars, and kitchens.
• Ensure compliance with hygiene, sanitation, and safety standards.

Guest Satisfaction:

• Address guest complaints promptly and professionally.
• Ensure personalized and memorable guest dining experiences.
• Monitor customer feedback and take corrective actions when needed.

Menu Planning & Development:

• Work with chefs to design innovative menus.
• Update menus based on market trends, seasons, and customer preferences.
• Evaluate food costs and pricing strategies.

Cost Control & Budgeting:

• Prepare and manage departmental budgets.
• Monitor food, beverage, and labor costs.
• Reduce wastage and control stock through proper inventory management.
• Analyze financial performance and implement cost-saving initiatives.

Inventory & Purchasing:

• Oversee purchasing of food, beverages, and equipment.
• Ensure proper stock levels and quality control.
• Verify supplier deliveries for accuracy and quality.

Compliance & Safety:

• Ensure adherence to local health regulations and safety standards.
• Enforce HACCP and other food safety protocols.
• Maintain proper documentation for audits and inspections.

Marketing & Promotion:

• Develop promotional activities and special events (buffets, themed nights, offers).
• Work with marketing teams to create strategies that boost revenue.
• Promote upselling and suggestive selling among staff.

Coordination & Communication:

• Collaborate with other departments (kitchen, finance, HR, housekeeping).
• Hold daily briefings with staff for updates and training.
• Prepare detailed operational and financial reports for management.

Leadership & Problem Solving:

• Handle operational challenges quickly and effectively.
• Motivate teams to maintain high morale and productivity.
• Drive continuous improvement in service quality and efficiency.

Requirement

• Interested candidates should possess relevant qualifications with 4 years experience.

Salary
N200,000 - N250,000 / month.