Receptionist at Efezi Southsea Nigeria Limited

Responsibilities
Guest Check-In and Check-Out:

• Welcome guests warmly and professionally.
• Process check-ins, check-outs, and room assignments.
• Verify identification, collect payments, and issue room keys.
• Provide necessary information about hotel facilities, policies, and services.

Guest Service & Assistance:

• Attend to guest inquiries, requests, and complaints.
• Provide directions, transportation assistance, and local information.
• Assist guests with special needs or arrangements.

Phone & Communication Management:

• Answer phone calls promptly and courteously.
• Handle reservations, booking modifications, and cancellations.
• Communicate guest messages accurately to relevant departments.

Reservation Management:

• Maintain accurate reservation records.
• Update booking systems and ensure room availability is correct.
• Coordinate with housekeeping on room status (clean, dirty, out of order).

Administrative Duties:

• Prepare and update guest reports, arrival lists, and occupancy reports.
• Maintain logs such as incident reports, complaints, and handover notes.
• Handle email correspondence and documentation efficiently.

Payment & Billing:

• Issue receipts, invoices, and post charges to guest accounts.
• Handle cash, POS transactions, and deposits accurately.
• Reconcile cash drawers at the end of shifts.

Lobby & Front Desk Management:

• Ensure the lobby area is neat, professional, and welcoming.
• Maintain front-desk materials and supplies.
• Follow grooming standards and uphold hotel image.

Coordination With Other Departments:

• Liaise with housekeeping on room readiness.
• Coordinate with maintenance for repairs affecting guest rooms.
• Work with security on guest safety and lost-and-found issues.

Guest Records & Confidentiality:

• Maintain up-to-date and accurate guest information.
• Handle personal data with confidentiality and professionalism.

Customer Relationship Management:

• Build rapport with guests to encourage repeat business.
• Promote hotel services (restaurant, spa, events) through upselling.
• Assist in guest satisfaction surveys and feedback collection.

Salary
N60,000 per month.