Field Training Officer at Filmhouse Cinemas Limited

Job Description

• Move across assigned cinema locations to provide hands-on support and real-time coaching to teams.
• Support Cinema Managers and Team Leads to translate training into daily operational behaviors.
• Reinforce Filmhouse DNA, service culture, and brand standards through continuous engagement on the field.
• Act as a trusted L&D partner to operations, supporting performance improvement at site level.
• Conduct regular site visits to monitor adherence to guest service standards, operational processes, and compliance requirements.
• Observe team performance to identify skill gaps, behavioral gaps, and service inconsistencies.
• Evaluate the effectiveness of deployed learning interventions in real work environments.
• Track and report trends in performance, recurring issues, and capability gaps across assigned locations.
• Support the rollout of all learning programs, tools, and initiatives designed by the L&D function.
• Ensure consistent execution of onboarding, refresher, and on-the-job training across all cinemas.
• Work closely with the L&D Lead to provide field insights that inform learning design and improvements.
• Support new cinema openings through on-ground training coordination and operational readiness.
• Champion and embed the Filmhouse culture, values, and service philosophy across all locations.
• Ensure teams consistently deliver expected guest experience standards.

Qualifications

• Relevant Bachelor’s Degree
• NITAD, ACIPM ( Is an added advantage)

Additional Information

• Minimum 1-3 years' experience as Trainer, Supervisor or Manager in the hospitality industry.