Responsibilities
Oversee Daily Department Operations:
- Supervise the day-to-day activities of assigned departments (e.g., housekeeping, front office, restaurant).
- Ensure smooth workflow and timely service delivery.
Staff Coordination & Support:
- Assign tasks and schedules to team members.
- Guide, mentor, and support staff in carrying out their duties.
- Ensure employees adhere to hotel policies, grooming standards, and service procedures.
Maintain Service Quality:
- Inspect rooms, public areas, or service points to ensure high standards.
- Monitor guest interactions to ensure professionalism and courtesy.
- Enforce service quality guidelines.
Handle Guest Issues:
- Respond to guest complaints and resolve issues promptly.
- Provide special assistance to guests when needed.
- Ensure guest satisfaction and comfort.
Training & Performance Monitoring:
- Train new staff on job functions and hotel standards.
- Conduct refresher trainings for existing staff.
- Evaluate staff performance and provide feedback.
Communication & Reporting:
- Communicate daily updates, challenges, and needs to the Manager.
- Prepare reports on shift activities, incidents, and performance.
- Relay important information between management and staff.
Inventory & Resource Management:
- Monitor availability of supplies (cleaning materials, amenities, linens, etc.).
- Report shortages and ensure timely replenishment.
- Prevent wastage and enforce proper usage of hotel resources.
Health, Safety & Hygiene Compliance:
- Ensure staff follow safety and sanitation standards.
- Enforce security procedures to protect guests, staff, and property.
Customer Service Support:
- Assist during peak hours at the reception, restaurant, or housekeeping.
- Ensure all guests receive prompt and courteous service.
Operational Problem Solving:
- Identify operational issues early and provide solutions.
- Support the Manager in implementing new procedures or improvements.
Salary
N100,000 - N120,000 Monthly.
Gmail
Yahoomail