Porter at Efezi Southsea Nigeria Limited

Responsibilities
Guest Assistance:

• Assist guests with carrying luggage during arrival and departure.
• Escort guests to their rooms and explain room features if required.
• Provide wheelchairs or other assistance to guests with special needs.

Lobby & Entrance Management:

• Maintain a clean, neat, and welcoming lobby/entrance area.
• Open doors and greet guests warmly.
• Ensure trolleys, carts, and bell equipment are clean and ready for use.

Luggage Handling:

• Tag, store, and retrieve luggage safely for guests.
• Ensure luggage is delivered promptly to the correct room.
• Handle lost-and-found items properly.

Guest Information & Support:

• Provide basic information about hotel services, facilities, and local attractions.
• Assist guests with directions, transportation, and taxi bookings.
• Help with special guest requests (e.g., delivering items to rooms).

Room Assistance:

• Deliver room service orders, amenities, or packages when needed.
• Assist housekeeping by moving linen or supplies during busy periods.
• Help with setting up function rooms or meeting areas.

Security Support:

• Observe and report unusual activities or suspicious individuals.
• Assist in monitoring guest movements at the entrance.
• Support emergency procedures (fire alarms, evacuations).

Coordination:

• Work closely with the front desk, concierge, and housekeeping for smooth operations.
• Communicate luggage information to reception (early check-in, late check-out, VIP guests).

Customer Service:

• Provide polite, respectful, and professional interactions.
• Handle guest complaints or concerns and escalate to supervisors when needed.
• Uphold the hotel’s service standards at all times.

Miscellaneous Tasks:

• Deliver messages, parcels, and mail to guest rooms.
• Assist with loading/unloading delivery vehicles when necessary.
• Support night staff or shift teams with general tasks