Hotel Manager at Efezi Southsea Nigeria Limited

Responsibilities
Oversee Daily Operations:

• Ensure smooth functioning of all hotel departments (front office, housekeeping, F&B, maintenance, security, etc.).
• Monitor staff performance and workflow.

Staff Management:

• Recruit, train, supervise, and evaluate staff.
• Resolve staff issues and maintain proper discipline.
• Ensure excellent customer service practices are followed.

Guest Satisfaction:

• Address guest complaints and requests promptly.
• Ensure a high-quality guest experience from check-in to check-out.
• Maintain standards for hospitality and service.

Financial Management:

• Prepare and manage budgets.
• Monitor expenses, revenue, and profitability.
• Implement cost‐control strategies.
• Prepare financial reports and forecasts.

Sales & Marketing:

• Work with marketing teams to increase hotel occupancy and revenue.
• Create promotional packages and seasonal offers.
• Build partnerships with travel agents, organizations, and event planners.

Compliance & Standards:

• Ensure the hotel complies with health, safety, and legal requirements.
• Maintain quality standards for rooms, food, and services.

Facility Management:

• Oversee maintenance of hotel infrastructure and equipment.
• Ensure cleanliness, security, and proper functioning of all facilities.

Customer Relationship Management:

• Build long-term relationships with repeat clients and corporate customers.
• Collect feedback and implement improvement measures.

Inventory & Resource Management:

• Monitor and approve supply orders.
• Ensure proper stock control in housekeeping, kitchen, and bar.

Strategic Planning:

• Analyze hotel performance and market trends.
• Implement policies that improve operational efficiency.
• Set goals for growth and service improvements.

Qualifications

• Interested candidates should possess a relevant qualifications with at least 5 years experience.