Fresh Jobs at Catalyst Business Consult Ltd.

Job Details

• Respond promptly and professionally to occupant inquiries and complaints via phone, email, and other communication platforms.
• Coordinate with the Resident Service Intern to ensure all complaints are resolved within 24 hours.
• Maintain accurate records of occupant interactions and resolutions for tracking and reporting purposes.
• Provide timely feedback to occupants on the status of their complaints or inquiries.
• Monitor occupant satisfaction and identify opportunities for improving service delivery.
• Act as a liaison between occupants and internal teams to ensure smooth communication and effective problem-solving.
• Stay updated on company policies, procedures, and services to provide accurate information to occupants.
• Escalate unresolved or critical issues to the Director of Business Operations.
• Participate in regular training and development programs to enhance customer service skills.

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Job Details

• Develop and implement strategic marketing and PR plans to enhance brand visibility and reputation.
• Lead and oversee the creative team, ensuring that all content aligns with the company’s goals and brand identity.
• Collaborate with videographers, graphic designers, and social media managers to create compelling content across various platforms.
• Monitor and analyze campaign performance, providing insights and recommendations for continuous improvement.
• Manage media relations and develop strong connections with industry influencers and press.
• Coordinate public relations activities, including press releases, events, and media coverage.
• Oversee the production of marketing materials, including videos, graphics, and written content.
• Foster a culture of creativity, collaboration, and innovation within the team.
• Ensure compliance with company policies, industry standards, and legal regulations in all marketing and PR activities.

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Job Details

• Customer Coordination: Respond to customers through designated communication channels and resolve inquiries promptly.
• Order Management: Sort customer orders and provide clear instructions to riders for handling and delivery.
• Delivery Monitoring: Ensure all orders are delivered accurately, and payments are received before dispatching goods.
• Rider Management: Oversee rider welfare, including fueling, route planning, and adherence to delivery protocols.
• Reporting: Maintain detailed records of orders, delivery statuses, and payment confirmations for accountability.
• Bike Maintenance Coordination: Manage fueling schedules and ensure timely maintenance of bikes for optimal performance.
• Compliance: Ensure riders adhere to safety and operational guidelines.
• Other Duties: Perform additional tasks as required by management.