Customer Care Representative at Catalyst Business Consult

Job Details

• Respond promptly and professionally to occupant inquiries and complaints via phone, email, and other communication platforms.
• Coordinate with the Resident Service Intern to ensure all complaints are resolved within 24 hours.
• Maintain accurate records of occupant interactions and resolutions for tracking and reporting purposes.
• Provide timely feedback to occupants on the status of their complaints or inquiries.
• Monitor occupant satisfaction and identify opportunities for improving service delivery.
• Act as a liaison between occupants and internal teams to ensure smooth communication and effective problem-solving.
• Stay updated on company policies, procedures, and services to provide accurate information to occupants.
• Escalate unresolved or critical issues to the Director of Business Operations.
• Participate in regular training and development programs to enhance customer service skills.