Jobs at Alfred and Victoria Associates

Key Responsibilities:
Installation and Configuration:

• Attending to customer premises to install and configure ISP services, including internet connectivity, routers, modems, and other networking equipment.
• Follow installation guidelines, technical specifications, and company procedures to ensure accurate setup and connectivity.
• Test and verify the performance of installed services to ensure they meet the desired speed, reliability, and quality standards.
• Educate customers on the proper use and maintenance of the installed equipment and services.

Troubleshooting and Issue Resolution:

• Diagnose and resolve technical issues related to network connectivity, equipment malfunction, or service disruptions.
• Respond to customer complaints or service requests in a timely manner and provide effective solutions to address their concerns.
• Collaborate with internal teams, such as coordinators, network operations and support, to escalate and resolve complex issues when necessary.
• Maintain detailed documentation of customer interactions, service requests, and problem resolutions.

Customer Service and Communication:

• Interact professionally and courteously with customers, ensuring a positive customer experience during the installation process.
• Communicate technical information to customers in a clear and understandable manner, addressing any questions or concerns they may have.
• Provide recommendations for improving network performance, equipment upgrades, or additional services based on customer requirements and industry best practices.
• Collaborate with sales teams or account managers to gather customer feedback and identify opportunities for upselling or cross-selling services.

Quality Assurance and Compliance:

• Ensure installations are completed according to company standards, policies, and regulatory requirements.
• Perform regular audits and quality checks on installed services to identify any deficiencies and implement corrective actions.
• Stay updated with industry trends, emerging technologies, and best practices related to ISP installations to enhance service delivery and customer satisfaction.

Qualification and Skills

• High school diploma or equivalent; technical certifications or degree in a related field is a plus.
• Proven experience in network installations, preferably within an ISP or telecommunications environment.
• Strong knowledge of networking concepts, protocols, and equipment, such as routers, switches, modems, and cabling.
• Proficiency in troubleshooting network connectivity issues and resolving technical problems.
• Familiarity with various operating systems (Windows, Linux, macOS) and network diagnostic tools.
• Excellent communication and customer service skills to interact effectively with customers and internal teams.
• Ability to work independently, prioritize tasks, and meet deadlines in a field environment.
• Valid driver's license and willingness to travel to customer sites as required.
• Physical ability to lift and move networking equipment during installations.

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Main Duties
Marketing Communication for Public Training:

• Identifying appropriate target audience for training programmes
• Developing & administering mailing lists, e-mails & adverts
• Following up with potential clients
• Identifying in-house training opportunities, following up and involving subject matter experts accordingly
• Identifying & following up e-learning opportunities
• Providing support in the development of in-house training proposals

Logistics Management:

• Coordinating logistics (venue, equipment, course materials, catering, etc) for internal & external training
• Developing & maintaining a rich client database
• Developing & maintaining strong relationships with target clientele (persons in charge of training/HR & the end customer)
• Automated tracking of opportunities & client history
• Automated mailing
• Data mining.

Requirements

• Education Qualification: A good first degree
• Professional Qualification: IT professional certifications, Project management certifications,
• Experience: Previous experience in a similar role, and a minimum of 5 years of working experience

Required Competencies:

• Demonstrable experience of working with clients in a business context supporting them in the use of learning technologies and blended learning, and comfortable advising on the use of technologies such as Learning Management Systems.
• Sound understanding of good learning design and the management of learning, and the difference that great learning & development can make to a business.
• Confident with customers, and confident working with senior stakeholders at a strategic level.

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Job Summary

• We are seeking experienced and motivated Business Development personnel to join our team in driving growth and revenue for our (B2B) Tech sales company.
• As a Business Development personnel, you will be responsible for identifying and pursuing new business opportunities, building relationships with potential clients, and closing deals. Your ability to understand our clients' needs, develop solutions, and drive business growth will be crucial to our success.

Key Responsibilities

• New Business Development: Identify and pursue new business opportunities, build relationships with potential clients, and close deals.
• Account Management: Manage existing client relationships, identify upsell and cross-sell opportunities, and ensure client satisfaction.
• Market Research: Conduct market research to stay up-to-date on industry trends, competitors, and market dynamics.
• Sales Strategy: Develop and execute sales strategies to meet business objectives.
• Collaboration: Work with cross-functional teams, including sales, marketing, and product development, to align sales and marketing efforts and drive business growth.
• Client Relationship Building: Build and maintain strong relationships with clients, understand their needs, and provide solutions that meet those needs.
• Sales Forecasting: Provide accurate sales forecasts and pipeline updates to the sales leadership team.

Requirements

• Bachelors Degree in any discipline
• B2B Sales Experience
• Proven Track Record of closing Deals: 2+ years of experience in sales, business development, or account management in the IT industry.
• Strong Communication and Presentation Skills: Excellent verbal and written communication skills.
• Industry Knowledge: Understanding of the IT industry, including trends, technologies, and market dynamics.
• Business Acumen: Ability to understand business needs, identify opportunities, and develop solutions that meet those needs.
• Relationship Building: Strong networking skills to build and maintain relationships with clients, partners, and stakeholders.
• Results-Oriented: Strong track record of meeting and exceeding sales targets.
• Team Player: Ability to work collaboratively with cross-functional teams.
• Experience in Public and Private Tech Sales.