Customer Support Officer at Mwanga

Job Summary

• We are seeking smart, customer-focused Customer Support / Sales Onboarding Agents to engage customers at the point of sale and onboard them onto products they have purchased.
• The role requires clear communication, product knowledge, and the ability to guide customers smoothly through onboarding while delivering an excellent customer experience.
• This position operates in a fast-paced, call center environment and is ideal for individuals who are confident, persuasive, and service-oriented.

Key Responsibilities

• Engage customers via calls or other approved channels.
• Educate customers on the product they have purchased and guide them through the onboarding process.
• Clearly explain product features, benefits, and usage to customers.
• Resolve basic customer inquiries and escalate complex issues appropriately.
• Ensure accurate capture and documentation of customer information.
• Meet daily and weekly onboarding, quality, and productivity targets.
• Adhere strictly to call scripts, onboarding procedures, and compliance guidelines.
• Deliver a professional and positive customer experience at all times.
• Work collaboratively with Team Leads and QA to improve performance and service quality.

Requirements / Qualifications / Skills

• Minimum of OND / HND / B.Sc. qualification
• Previous experience in customer service, call center, sales is an added advantage
• Good verbal communication, interpersonal skills, Quick to learn new products and processes and customer-focused.
• Strong typing skills with high speed and accuracy for efficient data entry and customer interaction.
• Fluency in English and any other local language, preferably Hausa is an added advantage.
• Basic computer literacy and ability to use CRM or call systems
• Can work 24-hour rotational shifts, including weekends and public holidays.
• Must reside in Maryland, Lagos or nearby environs.