Customer Service Officer at JV Management Consulting

Job Description

• The Customer Relations Officer will manage all client interactions before, during, and after property sales / rentals.
• You’ll be responsible for building relationships, resolving issues, and ensuring every client feels valued from first inquiry to handover.

Key Responsibilities

• Client Management: Handle inbound inquiries via calls, WhatsApp, email, and walk-ins. Respond within 30 minutes.
• Site Tours & Viewings: Coordinate and conduct property inspections for prospective buyers/tenants in Lekki and environs.
• Relationship Building: Maintain warm relationships with existing and potential clients. Follow up on leads and past clients.
• Complaint Resolution: Address client concerns, escalations, and post-sale issues professionally and on time.
• Documentation: Ensure all client documents, contracts, and feedback are properly logged in the CRM.
• After-Sales Service: Check in with clients after move-in. Gather feedback and manage requests for maintenance or additional services.
• Team Support: Work closely with Sales, Marketing, and Legal teams to ensure a smooth customer journey.
• Reporting: Submit weekly reports on client feedback, inquiries, and satisfaction levels.

Requirements.

• HND / B.Sc. Degree in Business Administration, Marketing, Mass Comm, or related field
• 2-3 years experience in customer service, client relations, or real estate. Real estate experience is a strong advantage.
• Excellent communication and interpersonal skills
• Professional phone and email etiquette
• Good negotiation and problem-solving skills
• Proficient in MS Office, CRM tools, and WhatsApp Business
• Must be presentable and resident in Lagos
• Patient, empathetic, target-driven, and excellent at building trust. Must love people.