Head of Customer Service at Pruvia Integrated Limited

Job Summary

• We are seeking an experienced, customer-focusedHead of Customer Serviceto lead our customer service team and ensure exceptional client experiences throughout the property acquisition and after-sales processes.
• The ideal candidate should possess excellent leadership, communication, and problem-solving skills, with a proven ability to drive customer satisfaction.
• Experience in the real estate industry is an added advantage.

Key Responsibilities

• Lead and supervise the customer service team to deliver exceptional customer support.
• Manage customer inquiries, complaints, and escalations in a timely and professional manner.
• Develop and implement customer service strategies to improve client satisfaction and retention.
• Monitor service quality, team performance, and ensure compliance with company standards.
• Prepare customer service reports and provide recommendations for continuous improvement.
• Collaborate with the Sales, Marketing, and Operations teams to enhance the overall customer experience.

Requirements

• Bachelor's Degree in Business Administration, Customer Service, Marketing, or a related field.
• Minimum of 5 years' experience in customer service, with proven leadership or managerial experience.
• Strong leadership, interpersonal, and conflict-resolution skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite and CRM software.
• Experience in the real estate industry is an added advantage.
• Applicants residing in Opebi, Ikeja, or its environs will be given preference.