Jobs at the Foodhub by CWC

• Be knowledgeable of restaurant policies regarding personnel and customers.
• Ensure that customers have a good time at the restaurant, look immediately into any complaints they might have and ensure they are promptly resolved.
• Maintain strict adherence to set service standards and ensure that procedures are followed.
• Ensure that necessary resources and tools are available for quality Customer Service delivery.
• Manage and update Customer Service database sheet.
• Deal directly with customers either by telephone, email, walk in or any other identified means.
• Determine the cause of the customer’s problem, select and explain the best solution to solve the problem.
• Expedite correction or adjustment, follow up to ensure resolution.
• Direct requests and escalate issues and ensure requests are fulfilled promptly.
• Attract potential customers by answering product and service questions, suggesting information about other products and services.
• Record details of customer interactions and give reports to the Restaurant Manager daily.
• Update customer complaints tracker..
• Devise and implement means to collect feedback on our meals and service from customers
• Report to the Restaurant Manager daily on all status of customer service enquiries handled or being processed by the Team.
• Maintain a high degree of professionalism, ensure confidentiality at all times when interacting with customers.
• Ensure the highest level of accuracy and attention to detail in order to deliver excellent customer service.
• Knowledge of food portioning and packaging systems.
• Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes
• Receive, process, package orders/requests and deliveries via social media, e-commerce platforms, and phone calls
• Update menus accordingly on all e-commerce platforms
• Process payments on the Odoo software as required
• Provide reports on deliveries, customer experience, and related metrics
• Ensure achievement of individual KPIs daily.
• Any other duties assigned.

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The Kitchen Operations Internal Auditor is responsible for monitoring and evaluating all kitchen-related processes to ensure compliance with company policies, operational standards, and food safety regulations. This role focuses on cost control, inventory accuracy, waste reduction, and operational efficiency in the restaurant’s kitchen and central production areas.

• Conduct routine audits of kitchen inventory (raw materials, perishables, packaging, etc.) to ensure accuracy and accountability.
• Track daily consumption and reconcile with POS sales and kitchen production records.
• Analyze food cost variance and investigate discrepancies.
• Ensure all stock is properly documented using FIFO and wastage logs are updated.
• Monitor procurement and stock issuance to ensure alignment with budgets and standards.
• Provide reports on kitchen performance metrics (e.g., yield, cost per dish, spoilage).
• Support monthly financial closing with accurate kitchen cost data.
• Collaborate with chefs and kitchen staff to ensure financial discipline and efficiency.
• Recommend and implement controls to reduce waste, pilferage, or overproduction.
• Ensure adherence to financial SOPs and audit compliance standards.