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  • Posted: Jan 16, 2024
    Deadline: Jan 30, 2024
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  • Founded in 1980, GUO Transport Company Ltd. is a division of G. U. Okeke & Sons Ltd. A household name in the transportation industry and one of the largest provider of intercity and interstate transportation, serving more than 200 destinations across Nigeria and West Africa with a modern, environmentally friendly fleet. The company has become an icon ...
    Read more about this company

     

    Customer Service Representative

    Role / Responsibilities
    Transport:

    • Check and validate all passenger payments for tickets/luggage and issue boarding passes.
    • Ensure proper documentation and prompt treatment/handling of all customer tickets inquiries.
    • Handle collection and processing of payment for all customers. (i.e. passengers or cargo/courier service clients).
    • Ensure proper and up to date documentation of all customer payments and reconcile with the Finance team.
    • Handle boarding announcements and communication of other exceptions promptly to all passengers.
    • Ensure feedback is communicated to customers within agreed and set timelines.
    • Ensure high standard in all customer correspondences, engaging customers with the highest level of professionalism, ensuring error-free and well-informed interactions.
    • Liaise/follow up with the relevant units to ensure requests and complaints are treated within agreed timelines.
    • Demonstrate innovation and creativity in the execution of all duties.

    Requirements

    • Interested candidates should possess a Bachelor's Degree / HND in relevant field with 1 - 3 years work experience.

    go to method of application »

    Experienced IT Executive

    ob Description 

    • Developing new network troubleshooting strategies to help reduce downtime and decrease maintenance costs
    • Creating rational strategies for upgrading the company’s network software whenever a new update is available
    • Constructing and implementing plans to ensure the company’s network continues to operate smoothly in the event of a problem
    • Staying up to date with new network technology and reporting this information to the executive team each quarter
    • Working closely with other department Managers to assess the growth needs and maintenance of the company’s network.
    • Manages and coordinates all IT-related matters including data, wireless communications, mobile technology, telephony, security, and computer hardware and software
    • Trouble-shoots and solves problems related to hardware, software, and network problems
    • Researches and recommends acquisition of network hardware and software
    • Monitors network utilization and performance, implements procedures for network optimization, reliability, and availability
    • Identify problematic areas and implement strategic solutions in time
    • Build long term relationships with outside vendors for IT related products and services

    Requirements

    • Bachelor (4-year) degree, with a technical major, such as engineering or computer science
    • Problem solver and critical thinker
    • Analytical mind and research orientation
    • Excellent verbal and writing skills
    • Project and time management skills
    • Outstanding communication, intepersonal and leadership skills
    • Previous experience as an experienced ITfor (10)year(s)
    • Microsoft Systems Administration/System Engineer certification will be an asset.

    Method of Application

    Use the link(s) below to apply on company website.

     

    Use the emails(s) below to apply

     

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