Jobs at Universal Human Resource (UHR) Consult Limited

Industry: Health
Reports to:Head of HR/ Admin

Job Overview and Duties

• Receive calls and maintain relationships with both existing & potential customers
• Engage in customer retention strategies
• Help in day to day decision making to come up policies as it relates to customer service
• Serve as middle person between the customers and business department
• Helps resolve customer issues and escalate when appropriate
• Listen and respond to customers’ needs and concerns
• Provide information about products and services
• Take orders, determine charges, and oversee billing or payments
• Review or make changes to customer accounts
• Handle returns or complaints
• Record details of customer contacts and actions taken
• Research answers or solutions as needed
• Refer customers to supervisors, managers, or others who can help
• Doing everything else as assigned by your line manager or Supervisor

Requirements

• Degree in Administration, Communication or equivalent.
• Exceptional Knowledge of Microsoft office suits
• Experience in Health sector as a customer service is an advantage
• Minimum of 3 years’ experience in a customer service role.
• Proven customer support experience
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize and manage time effectively.

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Job Description

• The Head of Administration will be incharge of coordinating the organization’s administration system and general workflows. The candidate will also supervise staff, facilitate communication throughout the company and develop procedures to make the workplace more efficient.

Responsibilities
Human Resources:

• Support staff to fully understand business objectives, communicating each role expectation to other staff.
• Provide advice and information to management and clients on human resource policies and procedures.
• Review employment and working environment to ensure legal compliance.
• Provide guidance on salary and related benefits, travel, and social security privileges
• Head hunting by attracting the best candidates for each role

• Design Job descriptions and job adverts, shortlist and managed recruitment process from interviews, to background checks, pre-employment medicals and offer of appointment.

Contract Management:

• Negotiating contracts and agreement with vendors
• writing or reviewing contracts.

Financial Management:

• Create budget plans, reduce costs of supplies and services and monitor the flow of money to ensure they stay within their proposed budget.
• Generate annual workflow finances
• Create Budget Plans, handle budgets, for the department and the entire business’ budget.
• Act as a liaison between the employees and upper management when it comes to financial and administrative issues

Office Management:

• Overseeing the day-to-day operations of the office.
• Ordering supplies, scheduling maintenance of the office’s equipment and computers, maintaining meeting schedules and Delegating tasks to other administrative staff and monitoring daily operation
• Making changes to increase efficiency in the workplace
• Organizing the workplace so that the workflow is streamlined
• Leading and/or participating in meetings
• Ensuring the company is operating securely and effectively

Policy Development:

• Developing and promoting policies that ensure positive interaction between administrative staff and other personnel
• Identifying opportunities to improve a business’ policies or objectives
• Preparing and reviewing operational reports

Qualifications / Experience

• 5 to 7 years’ experience as an administrator preferably in the health sector
• B.Sc / M.Sc Degree in Business Administration or a related field
• Proficient in Microsoft Office Suite
• Knowledge of customer service practices
• Project management experience
• Experience supervising others
• Budgeting and financial reporting experience
• Contract management experience.