Business Operations & Compliance Officer at Fourcore Integrated Services

JOB SUMMARY

• We are seeking a proactive and detail-oriented Business Operations & Compliance Officer to join our Business Operations Department. This role is essential to ensuring the smooth functioning, compliance, and sustainability of business operations across the organization.
• The ideal candidate will work directly with the Head of Business Operations to strengthen departmental efficiency, enhance process compliance, and provide operational coverage across units.

KEY RESPONSIBILITIES:

• Oversee day-to-day departmental operations and ensure alignment with organizational goals and policies
• Support compliance management and operational risk reviews across all business units
• Manage, maintain, and optimize CRM platforms and workflows, support user training
• Provide support for internal IT operations and in-house technology tools
• Collaborate with relevant teams and partners to oversee on-premise technology infrastructure across subsidiaries
• Assist in developing operational policies, procedures, and process documentation
• Prepare regular reports, analyses, and presentations on departmental performance
• Identify opportunities for process improvement, automation, and efficiency gains
• Support ad-hoc projects and cross-functional initiatives as directed

REQUIRED SKILLS AND QUALIFICATIONS

• Bachelor’s degree in Business Administration, Management, Information Systems, or a related field.
• 1–3 years of experience in business operations, process management, or project coordination.
• Proven experience managing and supporting CRM systems and platforms.
• Experience deploying risk assessment, risk management and mitigation strategies.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office Suite, Google Workspace, workflow management tools and business technology platforms.
• Experience in cybersecurity is an advantage.
• Understanding of the software development lifecycle in an advantage.
• A collaborative mindset with a high degree of professionalism, initiative, and adaptability.
• Demonstrated ability to manage multiple responsibilities in a fast-paced environment
• Team-oriented, proactive, and detail-focused