Customer Service Officer at Universal Human Resource Consult

Industry: Health
Reports to:Head of HR/ Admin

Job Overview and Duties

• Receive calls and maintain relationships with both existing & potential customers
• Engage in customer retention strategies
• Help in day to day decision making to come up policies as it relates to customer service
• Serve as middle person between the customers and business department
• Helps resolve customer issues and escalate when appropriate
• Listen and respond to customers’ needs and concerns
• Provide information about products and services
• Take orders, determine charges, and oversee billing or payments
• Review or make changes to customer accounts
• Handle returns or complaints
• Record details of customer contacts and actions taken
• Research answers or solutions as needed
• Refer customers to supervisors, managers, or others who can help
• Doing everything else as assigned by your line manager or Supervisor

Requirements

• Degree in Administration, Communication or equivalent.
• Exceptional Knowledge of Microsoft office suits
• Experience in Health sector as a customer service is an advantage
• Minimum of 3 years’ experience in a customer service role.
• Proven customer support experience
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize and manage time effectively.