Job Openings at Shelter Setters Aluminium & Experts Limited

Responsibilities

• Conducting customer satisfaction surveys to understand what areas of the company's services need improvements
• Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
• Curating streamlined email and social media communication mediums for offers, updates and much more
• Dealing with customer issues and churning out an easy-to-follow solution
• Managing payment and delivery of customer orders
• Helping customers choose the right product for their requirements and budget
• Handling customer concerns and complaints in a timely manner
• Informing customers of upcoming promotions or deals
• Establishing a positive rapport with all clients and customers in person or via phone
• Forming reports based on customer satisfaction statistics and helping their team to develop new skills
• Fixing appointments based on the availability of customers and clients
• Interacting with customers to ensure they have a desirable and shareable experience
• Taking customers' orders and follow through with prompt delivery.

Requirements

• Interested candidates should possess a Bachelor's Degree / HND with 2 - 3 years experience. 

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Key Responsibilities

• Emergency Response: Act quickly to emergencies, accidents, or threats, contacting emergency services as needed.
• Incident Reporting: Document all activities, observations, breaches, and incidents accurately.
• Enforcement: Uphold company security policies, procedures, and local laws.
• Customer Service: Provide assistance and information to employees and visitors.
• Patrol & Surveillance: Conduct regular patrols (foot/vehicle) and monitor alarms and CCTV systems.
• Access Control: Manage visitor/employee entry/exit, verify credentials, and secure doors/windows.

Common Duties:

• Guarding entry points and operating security equipment.
• Conducting security checks and inspections.
• Managing crowds during busy periods.
• Protecting company assets from theft, vandalism, or fire.

Requirements

• Candidates should possess relevant qualifications with experience.