Jobs at Doheney Services Ltd

Role Overview

• We’re seeking a Customer Service Representative / CRM Executive to manage customer interactions and optimise CRM processes. The ideal candidate will have hands-on experience with CRM platforms, preferably HubSpot, and a passion for delivering excellent customer support.

Key Responsibilities

• Handle customer inquiries via email, chat, and phone with professionalism.
• Maintain and update customer records in the CRM system.
• Utilise HubSpot CRM to track leads, manage customer data, and generate reports.
• Collaborate with sales and operations teams to ensure smooth customer journeys.
• Identify opportunities to improve customer satisfaction and retention.

Requirements

• Prior experience in customer service or CRM operations.
• Strong knowledge of CRM tools; HubSpot experience preferred.
• Excellent communication and problem-solving skills.
• Ability to multitask and work in a fast-paced online marketplace environment.

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About the Role

• We are seeking a Content Creator to provide administrative, creative, and brand support to the CEO. This role blends personal assistance with content creation, social media management, and brand coordination.
• The ideal candidate is highly organized, proactive, and creative—capable of managing the CEO’s daily workflow while also contributing to the brand’s digital presence through engaging visual and written content.
• This position requires exceptional attention to detail, strong communication skills, and the ability to multitask effectively in a fast-paced environment.

Key Responsibilities

• Assist in the creation of visual and written content for social media, marketing campaigns.
• Support the design and production of marketing materials including graphics, presentations, and promotional content.
• Support event planning, especially activities for children aged 4–12, by providing creative input, visuals, and logistics assistance.
• Conduct research and gather inspiration to support creative projects.
• Assist in managing and organizing digital assets, ensuring files are properly labeled and stored.
• Help maintain brand consistency across all platforms and materials.
• Support event planning or activations with creative concepts, visuals, and execution.
• Perform administrative tasks as needed to support the creative team.

Requirements

• Bachelor’s degree in Marketing, Communications, or a related field (or relevant experience).
• Proficiency in design tools such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) or Canva.
• Strong creative thinking and problem-solving skills.
• Excellent communication and interpersonal skills.
• High level of professionalism, confidentiality, and discretion
• Ability to work independently and as part of a team.
• Attention to detail and the ability to meet tight deadlines.
• Basic knowledge of social media platforms and digital marketing trends.

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Role Overview

• The Operations Manager will oversee day-to-day restaurant operations, ensure service excellence, drive sales, manage staff, and uphold the brand standards of the restaurant. The ideal candidate is proactive, highly organized, and commercially minded with experience in high-end dining environments.

Key Responsibilities

Operations Management

• Oversee daily restaurant operations across service, kitchen, and customer experience.
• Ensure smooth coordination between front-of-house and back-of-house teams.
• Maintain high standards of food quality, service delivery, hygiene, and safety.
• Implement operational processes, SOPs, and service standards that reflect the restaurant’s brand.
• Manage inventory, supplies, and vendor relations to ensure business continuity.

Sales & Revenue Growth

• Develop and execute strategies to increase sales, foot traffic, and customer spend—especially during the festive period.
• Monitor daily, weekly, and monthly sales performance and provide actionable insights.
• Drive upselling initiatives and ensure staff are meeting sales targets.
• Identify new business opportunities, partnerships, group bookings, and event sales.

Customer Experience

• Ensure an exceptional and memorable guest experience at every touchpoint.
• Address customer complaints professionally and resolve issues promptly.
• Maintain a strong presence on the floor during peak hours.

Team Leadership & Performance

• Supervise, coach, and motivate staff to uphold excellent service standards.
• Conduct training sessions for service improvement, upselling, and customer engagement.
• Manage shift schedules, attendance, discipline, and performance reviews.

Financial & Administrative Oversight

• Oversee cash handling, reconciliation, and reporting.
• Monitor operational expenses and ensure cost efficiency without compromising quality.
• Prepare regular operational and sales performance reports for management.

Festive Season Strategy & Execution

• Lead high-volume operations and ensure readiness for holiday traffic.
• Execute festive promotions, themed events, and customer engagement activities.
• Ensure staff are adequately trained, scheduled, and equipped for peak periods.

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• 3–5 years experience as an Operations Manager or similar role in a high-end restaurant, lounge, or hospitality brand.
• Strong sales drive with proven experience increasing revenue.
• Exceptional leadership, communication, and people-management skills.
• Excellent understanding of restaurant operations and customer service.
• Ability to thrive in fast-paced, high-pressure environments—especially during festive seasons.
• Strong problem-solving skills and attention to detail.
• Flexibility to work evenings, weekends, and holidays as required.