Customer Service/CRM Executive at Doheney Services Ltd

Role Overview

• We’re seeking a Customer Service Representative / CRM Executive to manage customer interactions and optimise CRM processes. The ideal candidate will have hands-on experience with CRM platforms, preferably HubSpot, and a passion for delivering excellent customer support.

Key Responsibilities

• Handle customer inquiries via email, chat, and phone with professionalism.
• Maintain and update customer records in the CRM system.
• Utilise HubSpot CRM to track leads, manage customer data, and generate reports.
• Collaborate with sales and operations teams to ensure smooth customer journeys.
• Identify opportunities to improve customer satisfaction and retention.

Requirements

• Prior experience in customer service or CRM operations.
• Strong knowledge of CRM tools; HubSpot experience preferred.
• Excellent communication and problem-solving skills.
• Ability to multitask and work in a fast-paced online marketplace environment.